Chaport vs VoiceBase
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 21) and more integrations (7 vs 0). Starting price: Chaport at $29/mo vs VoiceBase at $250/mo. Chaport has 57 unique features while VoiceBase has 21 unique features, with 0 features in common.
| Chaport | VoiceBase | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 21 |
| AI-Powered Features | 3 | 12 |
| Starting Price | $29/mo | $250/mo |
| Pricing Tiers | 3 | 2 |
| Integrations | 7 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 60% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | Chaport | VoiceBase |
|---|---|---|
| AI Predictions | ||
| Custom Speech Engine Models | ||
| Predictive Models |
API (0 vs 1)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Speech Engine API |
Alerts (1 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Notifications |
Analytics (1 vs 5)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Call Scoring & Tagging | ||
| Conversation Metrics | ||
| Speech Analytics | ||
| Text Analytics | ||
| Tone & Sentiment Analysis | ||
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Status Auto-Toggle |
Collaboration (3 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Compliance (1 vs 2)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Automated Compliance | ||
| GDPR Compliance | ||
| PCI Redaction |
Core Messaging (3 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Chat Ratings |
Infrastructure (0 vs 1)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Cloud or VPC Deployment |
Integration (2 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| REST & JavaScript API | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Platform (1 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Quality Assurance (0 vs 1)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Automated Agent QA |
Reporting (0 vs 2)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Customized Reporting | ||
| Pre-Built BI Reporting |
Responsive Design (1 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Mobile-Friendly Chat Widget |
Sales Optimization (0 vs 1)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Revenue Intelligence |
Security (1 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| SSL Encryption |
Self-Service (1 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Knowledge Base |
Services (0 vs 2)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Full Implementation Service | ||
| Managed Services |
Support (0 vs 2)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Analyst Support | ||
| White Glove Support |
Team Management (3 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Supervision |
Transcription (0 vs 1)
| Feature | Chaport | VoiceBase |
|---|---|---|
| Speech-to-Text Transcription |
Unique Features
Only in Chaport (57)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 37 more unique features
Only in VoiceBase (21)
AI Predictions
Custom Speech Engine Models
Predictive Models
Call Scoring & Tagging
Conversation Metrics
Speech Analytics
Text Analytics
Tone & Sentiment Analysis
Speech Engine API
Automated Compliance
PCI Redaction
Cloud or VPC Deployment
Automated Agent QA
Customized Reporting
Pre-Built BI Reporting
Revenue Intelligence
Full Implementation Service
Managed Services
Analyst Support
White Glove Support
+ 1 more unique features
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