Chaport vs RingCentral RingCX
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers fewer features (57 vs 93) and fewer integrations (7 vs 14). Starting price: Chaport at $29/mo vs RingCentral RingCX at Contact Sales. Chaport has 56 unique features while RingCentral RingCX has 92 unique features, with 1 features in common.
| Chaport | RingCentral RingCX | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 93 |
| AI-Powered Features | 3 | 9 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 7 | 14 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 75% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| AI Sentiment Analysis |
Administration (0 vs 6)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Agent Skill Assignment | ||
| Easy Admin Interface | ||
| IVR Designer | ||
| SLA Management | ||
| Scripting Designer | ||
| Seasonal Scaling |
Agent Tools (0 vs 10)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Agent Scripting | ||
| Availability Status | ||
| Co-browse | ||
| Dynamic Reply Assistance | ||
| Gamification | ||
| Real-time Interaction and Behavioral Coaching | ||
| Remote Agent Support | ||
| Response Templates | ||
| Transfer and Approval | ||
| Unified Omnichannel Customer View |
Alerts (1 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Notifications |
Analytics (1 vs 10)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Ambassador and Detractor Identification | ||
| Analytics and Dashboards | ||
| Business Intelligence Integration | ||
| Historical Analytics | ||
| Omnichannel Analytics | ||
| Performance Management | ||
| Prebuilt Reports | ||
| Real-time Analytics | ||
| Speech and Text Analysis | ||
| Survey Management | ||
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 5)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| AI Virtual Agents | ||
| AI-driven Agent Assistance | ||
| Assignment Rules | ||
| Automatic Callback | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Call Deflection | ||
| Chatbots | ||
| IVR/Self-service | ||
| Status Auto-Toggle |
Channels (0 vs 22)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Apple Messages for Business | ||
| Custom Channel SDKs | ||
| Email Management | ||
| Facebook Messenger Integration | ||
| Google Business Messages | ||
| In-app Messaging | ||
| Inbound Voice | ||
| Intercom | ||
| Internet Fax | ||
| Live Chat | ||
| Messaging | ||
| Omnichannel Support | ||
| Outbound Voice | ||
| Paging | ||
| Reviews Management |
Collaboration (3 vs 4)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Chat Transfer | ||
| Collaboration | ||
| Company-wide Collaboration | ||
| Group Chats | ||
| PBX Integration | ||
| Shared Directory | ||
| Shared Saved Replies |
Compliance (1 vs 6)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| DNC Compliance | ||
| GDPR Compliance | ||
| HIPAA Compliance | ||
| PCI-DSS Compliance | ||
| STIR/SHAKEN Compliance | ||
| TCPA Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Chat Ratings |
Infrastructure (0 vs 2)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| 99.99% Uptime SLA | ||
| Cloud Infrastructure |
Integration (2 vs 7)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Click to Call | ||
| Microsoft CRM Integration | ||
| Open APIs | ||
| REST & JavaScript API | ||
| Salesforce CRM Integration | ||
| Screen Pops | ||
| SugarCRM Integration | ||
| Zapier Integration | ||
| Zendesk Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Outbound (0 vs 5)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Call Blending | ||
| Campaign Management | ||
| List Management | ||
| Outbound Dialers | ||
| Power Dialing |
Platform (1 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Mobile-Friendly Chat Widget |
Routing (0 vs 7)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| AI Digital Routing | ||
| Answering Rules | ||
| Data-driven Routing | ||
| Omnichannel Routing | ||
| Skills-based Routing | ||
| Smart Routing | ||
| Voicemail Routing |
Security (1 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| SSL Encryption |
Self-Service (1 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Knowledge Base |
Supervisor Tools (0 vs 6)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Call Monitoring | ||
| Call Recording | ||
| Coaching and Learning Tools | ||
| Dual Listening | ||
| Quality Management | ||
| Screen Recording |
Team Management (3 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Supervision |
Workforce Management (0 vs 2)
| Feature | Chaport | RingCentral RingCX |
|---|---|---|
| Workforce Engagement (WEM) | ||
| Workforce Management (WFM) |
Unique Features
Only in Chaport (56)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 36 more unique features
Only in RingCentral RingCX (92)
Agent Skill Assignment
Easy Admin Interface
IVR Designer
Scripting Designer
Seasonal Scaling
SLA Management
Agent Scripting
Availability Status
Co-browse
Dynamic Reply Assistance
Gamification
Real-time Interaction and Behavioral Coaching
Remote Agent Support
Response Templates
Transfer and Approval
Unified Omnichannel Customer View
AI Sentiment Analysis
Ambassador and Detractor Identification
Analytics and Dashboards
Business Intelligence Integration
+ 72 more unique features
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