Chaport vs NiCE
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers fewer features (57 vs 61) and more integrations (7 vs 6). Starting price: Chaport at $29/mo vs NiCE at $110/mo. Chaport has 57 unique features while NiCE has 61 unique features, with 0 features in common.
| Chaport | NiCE | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 61 |
| AI-Powered Features | 3 | 40 |
| Starting Price | $29/mo | $110/mo |
| Pricing Tiers | 3 | 10 |
| Integrations | 7 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI/Agent Assist (0 vs 5)
| Feature | Chaport | NiCE |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI/Analytics (0 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| Copilot for Leaders |
AI/Automation (0 vs 11)
| Feature | Chaport | NiCE |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation (Banking) | ||
| Customer-facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Retail Customer Self-Service Automation |
AI/E-Commerce (0 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| Retail E-Commerce Conversion Booster |
AI/Workforce Engagement (0 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| Copilot for Supervisors |
Alerts (1 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Notifications |
Analytics (1 vs 4)
| Feature | Chaport | NiCE |
|---|---|---|
| Customer Experience Insights (Retail) | ||
| Industry Experience Insights (Banking) | ||
| Patient Experience Insights | ||
| Policyholder Experience Insights | ||
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Analytics/Reporting (0 vs 2)
| Feature | Chaport | NiCE |
|---|---|---|
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports |
Automation (7 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Status Auto-Toggle |
Automation/Orchestration (0 vs 2)
| Feature | Chaport | NiCE |
|---|---|---|
| Journey Orchestration | ||
| Workflow Orchestration |
Collaboration (3 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Compliance (1 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| GDPR Compliance |
Compliance/Recording (0 vs 2)
| Feature | Chaport | NiCE |
|---|---|---|
| Recording Management | ||
| Screen Recording |
Core Messaging (3 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Direct Chat Link |
Engagement/Motivation (0 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| Gamification |
Feedback (1 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Chat Ratings |
Feedback/Analytics (0 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| Voice of the Customer |
Feedback/Surveys (0 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| Feedback Management |
Industry Solutions (0 vs 8)
| Feature | Chaport | NiCE |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems | ||
| Retail Interactions Hub |
Infrastructure (0 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| Cloud Infrastructure |
Integration (2 vs 7)
| Feature | Chaport | NiCE |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Open APIs | ||
| Prebuilt CRM Integrations | ||
| REST & JavaScript API | ||
| UCaaS Integration (NiCE 1CX) | ||
| Zapier Integration |
Knowledge Management (0 vs 3)
| Feature | Chaport | NiCE |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal | ||
| Knowledge Management |
Lead Generation (3 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Multilingual Chat Widget |
Management Tools (0 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| Supervisor Workspace |
Messaging (4 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Outbound/Campaign Management (0 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| Outbound Engagement Orchestrator |
Performance Management (0 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| Performance Management |
Platform (1 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Quality Management (0 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| Quality Management |
Responsive Design (1 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Mobile-Friendly Chat Widget |
Routing/Orchestration (0 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| Omnichannel Routing |
Security (1 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| SSL Encryption | ||
| Trusted Identity & Messaging |
Self-Service (1 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Knowledge Base |
Team Management (3 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | NiCE |
|---|---|---|
| Supervision |
User Interface (0 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| Agent Workspace |
Voice (0 vs 2)
| Feature | Chaport | NiCE |
|---|---|---|
| Interactive Voice Response (IVR) | ||
| Voice Services |
Workforce Management (0 vs 1)
| Feature | Chaport | NiCE |
|---|---|---|
| Workforce Management |
Unique Features
Only in Chaport (57)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 37 more unique features
Only in NiCE (61)
Bank Agent Assist
Copilot for Agents
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Copilot for Leaders
Agentic AI Agents
AI Agents for Proactive Engagement
AI Agents for Self-Service
AutoSummary
Customer Self-Service Automation (Banking)
Customer-facing Intelligent Virtual Agent
Patient Self-Service Automation
Policyholder Self-Service Automation
Proactive AI Agent
Proactive Patient Engagement AI Agent
Retail Customer Self-Service Automation
Retail E-Commerce Conversion Booster
Copilot for Supervisors
Customer Experience Insights (Retail)
+ 41 more unique features
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