Chaport vs NiCE CXone
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers fewer features (57 vs 58) and more integrations (7 vs 5). Starting price: Chaport at $29/mo vs NiCE CXone at $110/mo. Chaport has 57 unique features while NiCE CXone has 58 unique features, with 0 features in common.
| Chaport | NiCE CXone | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 58 |
| AI-Powered Features | 3 | 29 |
| Starting Price | $29/mo | $110/mo |
| Pricing Tiers | 3 | 10 |
| Integrations | 7 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI Assistance (0 vs 7)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Retail Agent Assist |
AI Automation (0 vs 10)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| AI Agents for Proactive Engagement | ||
| AI Agents for Self-Service | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Customer Self-Service Automation | ||
| Customer-Facing Intelligent Virtual Agent | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent |
Alerts (1 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Notifications |
Analytics (1 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 5)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Feedback Management | ||
| Google Analytics Integration Reports | ||
| Industry Experience Insights | ||
| Interaction Analytics | ||
| On-Demand Reports | ||
| Prebuilt Dashboards and BI Reports | ||
| Reports | ||
| Voice of the Customer |
Automation (7 vs 1)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Status Auto-Toggle | ||
| Workflow Orchestration |
Campaign Management (0 vs 2)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Outbound Campaign Management | ||
| Outbound Engagement Orchestrator |
Collaboration (3 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Commerce Optimization (0 vs 1)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Retail E-commerce Conversion Booster |
Communications (0 vs 1)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| UCaaS (NiCE 1CX) |
Compliance (1 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| GDPR Compliance |
Compliance & Security (0 vs 1)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Recording Management |
Content Management (0 vs 1)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Knowledge Management |
Core Messaging (3 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customer Engagement (0 vs 2)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Journey Orchestration | ||
| Proactive Engagement |
Customer Support (0 vs 1)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Customer-Facing Knowledge Portal |
Customization (2 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Chat Ratings |
Government Solutions (0 vs 4)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Industry Solutions (0 vs 4)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Banking Engagement Hub | ||
| Healthcare Engagement Hub | ||
| Insurance Engagement and Compliance Hub | ||
| Retail Interactions Hub |
Integration (2 vs 5)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations | ||
| REST & JavaScript API | ||
| Zapier Integration |
Knowledge Management (0 vs 1)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Employee Knowledge Portal |
Lead Generation (3 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Platform (1 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Quality Assurance (0 vs 2)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Quality Management | ||
| Screen Recording |
Responsive Design (1 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Mobile-Friendly Chat Widget |
Routing & Orchestration (0 vs 2)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| AI Routing | ||
| Omnichannel Routing |
Security (1 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| SSL Encryption |
Security & Compliance (0 vs 1)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Trusted Identity & Messaging |
Self-Service (1 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Knowledge Base |
Team Management (3 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Supervision |
User Interface (0 vs 2)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Voice (0 vs 1)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Voice Services |
Voice Automation (0 vs 1)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Interactive Voice Response (IVR) |
Workforce Management (0 vs 3)
| Feature | Chaport | NiCE CXone |
|---|---|---|
| Gamification | ||
| Performance Management | ||
| Workforce Management |
Unique Features
Only in Chaport (57)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 37 more unique features
Only in NiCE CXone (58)
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Healthcare Agent Assist
Insurance Agent Assist
Retail Agent Assist
Agentic AI Agents
AI Agents for Proactive Engagement
AI Agents for Self-Service
AutoSummary
Customer Self-Service Automation
Customer-Facing Intelligent Virtual Agent
Patient Self-Service Automation
Policyholder Self-Service Automation
Proactive AI Agent
Proactive Patient Engagement AI Agent
Feedback Management
Industry Experience Insights
Interaction Analytics
+ 38 more unique features
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