Chaport vs NiCE CXone Mpower
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 54) and fewer integrations (7 vs 9). Starting price: Chaport at $29/mo vs NiCE CXone Mpower at $110/mo. Chaport has 57 unique features while NiCE CXone Mpower has 54 unique features, with 0 features in common.
| Chaport | NiCE CXone Mpower | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 54 |
| AI-Powered Features | 3 | 26 |
| Starting Price | $29/mo | $110/mo |
| Pricing Tiers | 3 | 10 |
| Integrations | 7 | 9 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 90% |
Feature Comparison by Category
AI (0 vs 13)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| AI Routing | ||
| Agentic AI Agents | ||
| AutoSummary | ||
| Bank Agent Assist | ||
| Copilot for Agents | ||
| Copilot for Leaders | ||
| Copilot for Supervisors | ||
| Customer-facing Intelligent Virtual Agent | ||
| Healthcare Agent Assist | ||
| Insurance Agent Assist | ||
| Proactive AI Agent | ||
| Proactive Patient Engagement AI Agent | ||
| Retail Agent Assist |
Alerts (1 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Notifications |
Analytics (1 vs 4)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Industry Experience Insights | ||
| Interaction Analytics | ||
| Prebuilt Dashboards and BI Reports | ||
| Visitor Behavior Tracking | ||
| Voice of the Customer |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 3)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Customer Self-Service Automation | ||
| Patient Self-Service Automation | ||
| Policyholder Self-Service Automation | ||
| Status Auto-Toggle |
Banking (0 vs 1)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Banking Engagement Hub |
Campaign Management (0 vs 1)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Outbound Campaign Management |
Collaboration (3 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Compliance (1 vs 1)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| GDPR Compliance | ||
| Recording and Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Direct Chat Link |
Engagement (0 vs 2)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Gamification | ||
| Proactive Engagement |
Feedback (1 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Chat Ratings |
Government (0 vs 4)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| NiCE for Corrections | ||
| NiCE for Education | ||
| NiCE for Medicaid | ||
| NiCE for Pension Systems |
Healthcare (0 vs 1)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Healthcare Engagement Hub |
Infrastructure (0 vs 1)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Cloud-based Contact Center |
Insurance (0 vs 1)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Insurance Engagement and Compliance Hub |
Integration (2 vs 7)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Bring Your Own Agent Assistant | ||
| Bring Your Own Knowledge Base | ||
| Bring Your Own Transcription | ||
| Bring Your Own Virtual Agent | ||
| Prebuilt CRM Integrations | ||
| REST & JavaScript API | ||
| Seamless Integrations | ||
| UCaaS (NiCE 1CX) | ||
| Zapier Integration |
Knowledge (0 vs 2)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Customer-facing Knowledge Portal | ||
| Employee Knowledge Portal |
Lead Generation (3 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Omnichannel (0 vs 2)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Digital Channels | ||
| Voice Channel |
Platform (1 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Quality (0 vs 1)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Quality Management |
Responsive Design (1 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Mobile-Friendly Chat Widget |
Retail (0 vs 2)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Retail E-Commerce Conversion Booster | ||
| Retail Interactions Hub |
Routing (0 vs 1)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Omnichannel Routing and Orchestration |
Security (1 vs 1)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| SSL Encryption | ||
| Trusted Identity & Messaging |
Self-Service (1 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Knowledge Base |
Team Management (3 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Supervision |
Workflow (0 vs 1)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Interaction and Workflow Orchestration |
Workforce (0 vs 3)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Performance Management | ||
| Screen Recording | ||
| Workforce Management |
Workspace (0 vs 2)
| Feature | Chaport | NiCE CXone Mpower |
|---|---|---|
| Agent Workspace | ||
| Supervisor Workspace |
Unique Features
Only in Chaport (57)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 37 more unique features
Only in NiCE CXone Mpower (54)
Agentic AI Agents
AI Routing
AutoSummary
Bank Agent Assist
Copilot for Agents
Copilot for Leaders
Copilot for Supervisors
Customer-facing Intelligent Virtual Agent
Healthcare Agent Assist
Insurance Agent Assist
Proactive AI Agent
Proactive Patient Engagement AI Agent
Retail Agent Assist
Industry Experience Insights
Interaction Analytics
Prebuilt Dashboards and BI Reports
Voice of the Customer
Customer Self-Service Automation
Patient Self-Service Automation
Policyholder Self-Service Automation
+ 34 more unique features
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