Chaport vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers fewer features (57 vs 70) and fewer integrations (7 vs 14). Starting price: Chaport at $29/mo vs Hiver at $25/mo. Chaport has 52 unique features while Hiver has 65 unique features, with 5 features in common.
| Chaport | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 70 |
| AI-Powered Features | 3 | 14 |
| Starting Price | $29/mo | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 7 | 14 |
| Shared Features | 5 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
Alerts (1 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Notifications |
Analytics (1 vs 8)
| Feature | Chaport | Hiver |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management | ||
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Apps (0 vs 5)
| Feature | Chaport | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (7 vs 12)
| Feature | Chaport | Hiver |
|---|---|---|
| Approvals | ||
| Assignment Rules | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations |
Channels (0 vs 4)
| Feature | Chaport | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (3 vs 7)
| Feature | Chaport | Hiver |
|---|---|---|
| Chat Transfer | ||
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Group Chats | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts | ||
| Shared Saved Replies |
Compliance (1 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Chat Ratings |
Hiver AI (0 vs 13)
| Feature | Chaport | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (2 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| REST & JavaScript API | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Platform (1 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 2)
| Feature | Chaport | Hiver |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration | ||
| SSL Encryption |
Self-Service (1 vs 3)
| Feature | Chaport | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (0 vs 3)
| Feature | Chaport | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (3 vs 4)
| Feature | Chaport | Hiver |
|---|---|---|
| Custom Roles | ||
| Operator Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Teams | ||
| Working Hours | ||
| Workload Distribution |
Ticketing (0 vs 9)
| Feature | Chaport | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Training (1 vs 0)
| Feature | Chaport | Hiver |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (52)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
Multi-Channel Messaging
Detailed Customer Info
+ 32 more unique features
Only in Hiver (65)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
CSAT & SLA-based Workflows
Custom Objects
Individual to Shared Inbox Automation
Load-balanced Assignment
+ 45 more unique features
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