Chaport vs Help Scout
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 45) and fewer integrations (7 vs 30). Starting price: Chaport at $29/mo vs Help Scout at $25/mo. Chaport has 52 unique features while Help Scout has 40 unique features, with 5 features in common.
| Chaport | Help Scout | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 45 |
| AI-Powered Features | 3 | 3 |
| Starting Price | $29/mo | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 7 | 30 |
| Shared Features | 5 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 73% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | Chaport | Help Scout |
|---|---|---|
| AI Conversation Summary | ||
| AI Sentiment Analysis | ||
| AI-Powered Drafts |
Accessibility (0 vs 2)
| Feature | Chaport | Help Scout |
|---|---|---|
| Browser Extension | ||
| Mobile App |
Administration (0 vs 2)
| Feature | Chaport | Help Scout |
|---|---|---|
| Team Management | ||
| User Profiles & Roles |
Alerts (1 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Notifications |
Analytics (1 vs 3)
| Feature | Chaport | Help Scout |
|---|---|---|
| Conversation History | ||
| Reporting & Analytics | ||
| Response Time Analytics | ||
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 2)
| Feature | Chaport | Help Scout |
|---|---|---|
| Assignment Rules | ||
| Auto-Assignment | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Automation Rules | ||
| Autoresponder | ||
| Chatbots | ||
| Status Auto-Toggle |
CRM (0 vs 2)
| Feature | Chaport | Help Scout |
|---|---|---|
| Custom Fields | ||
| Customer Profiles |
Collaboration (3 vs 3)
| Feature | Chaport | Help Scout |
|---|---|---|
| Chat Transfer | ||
| Collision Detection | ||
| Conversation Forwarding | ||
| Conversation Notes | ||
| Group Chats | ||
| Shared Saved Replies |
Communication (0 vs 3)
| Feature | Chaport | Help Scout |
|---|---|---|
| Chat Availability Status | ||
| Chat Pre-Chat Forms | ||
| Live Chat |
Compliance (1 vs 3)
| Feature | Chaport | Help Scout |
|---|---|---|
| Audit Log | ||
| Chat Transcripts | ||
| GDPR Compliance |
Configuration (0 vs 1)
| Feature | Chaport | Help Scout |
|---|---|---|
| Mailbox Settings |
Core (0 vs 4)
| Feature | Chaport | Help Scout |
|---|---|---|
| Conversation Threading | ||
| Document Attachment | ||
| Multi-Channel Support | ||
| Shared Inbox |
Core Messaging (3 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 1)
| Feature | Chaport | Help Scout |
|---|---|---|
| Custom Fields | ||
| Email Signatures | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Development (0 vs 1)
| Feature | Chaport | Help Scout |
|---|---|---|
| API Access |
Distribution (1 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 1)
| Feature | Chaport | Help Scout |
|---|---|---|
| Chat Ratings | ||
| Satisfaction Ratings |
Integration (2 vs 3)
| Feature | Chaport | Help Scout |
|---|---|---|
| Customer Data Import | ||
| Email Forwarding | ||
| REST & JavaScript API | ||
| Webhooks | ||
| Zapier Integration |
Knowledge Management (0 vs 2)
| Feature | Chaport | Help Scout |
|---|---|---|
| Knowledge Base | ||
| Public Knowledge Base |
Lead Generation (3 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Operations (0 vs 2)
| Feature | Chaport | Help Scout |
|---|---|---|
| Bandwidth Limiting | ||
| SLA Management |
Organization (0 vs 2)
| Feature | Chaport | Help Scout |
|---|---|---|
| Conversation Merge | ||
| Conversation Tags |
Platform (1 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 2)
| Feature | Chaport | Help Scout |
|---|---|---|
| Canned Actions | ||
| Saved Replies | ||
| Search | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Mobile-Friendly Chat Widget |
Search (0 vs 1)
| Feature | Chaport | Help Scout |
|---|---|---|
| Conversation Search |
Security (1 vs 2)
| Feature | Chaport | Help Scout |
|---|---|---|
| SSL Encryption | ||
| SSO Integration | ||
| Two-Factor Authentication |
Self-Service (1 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Knowledge Base |
Team Management (3 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | Help Scout |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (52)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
File Sending
Multi-Channel Messaging
+ 32 more unique features
Only in Help Scout (40)
Browser Extension
Mobile App
Team Management
User Profiles & Roles
AI Conversation Summary
AI Sentiment Analysis
AI-Powered Drafts
Conversation History
Reporting & Analytics
Response Time Analytics
Auto-Assignment
Automation Rules
Collision Detection
Conversation Forwarding
Conversation Notes
Chat Availability Status
Chat Pre-Chat Forms
Audit Log
Chat Transcripts
Mailbox Settings
+ 20 more unique features
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