Chaport vs Groove
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 44) and fewer integrations (7 vs 30). Starting price: Chaport at $29/mo vs Groove at $45/mo. Chaport has 55 unique features while Groove has 42 unique features, with 2 features in common.
| Chaport | Groove | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 44 |
| AI-Powered Features | 3 | 2 |
| Starting Price | $29/mo | $45/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 7 | 30 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 72% |
Feature Comparison by Category
AI (0 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| AI-Powered Responses |
Alerts (1 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Notifications |
Analytics (1 vs 3)
| Feature | Chaport | Groove |
|---|---|---|
| Performance Analytics | ||
| Response Time Tracking | ||
| Satisfaction Metrics | ||
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 3)
| Feature | Chaport | Groove |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Custom Workflows | ||
| Macros | ||
| Status Auto-Toggle | ||
| Ticket Routing |
Branding (0 vs 2)
| Feature | Chaport | Groove |
|---|---|---|
| Chat Widget Customization | ||
| Signature Management |
Collaboration (3 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Internal Notes | ||
| Shared Saved Replies |
Communication (0 vs 2)
| Feature | Chaport | Groove |
|---|---|---|
| File Attachments | ||
| Live Chat |
Compliance (1 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Audit Logs | ||
| GDPR Compliance |
Content (0 vs 3)
| Feature | Chaport | Groove |
|---|---|---|
| Email Templates | ||
| Help Article Publishing | ||
| Knowledge Base |
Core (0 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Email Ticketing |
Core Messaging (3 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Conversation History | ||
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customer Experience (0 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Customer Portal |
Customer Feedback (0 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Satisfaction Surveys |
Customization (2 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data (0 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Ticket Export |
Data Management (3 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Data Quality (0 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Duplicate Detection |
Developer (0 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| API Access |
Distribution (1 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Direct Chat Link |
Engagement (0 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Visitor Monitoring |
Feedback (1 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Chat Ratings |
Integration (2 vs 3)
| Feature | Chaport | Groove |
|---|---|---|
| Email Forwarding | ||
| Export to CRM | ||
| REST & JavaScript API | ||
| Webhook Support | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Multi-Language Support | ||
| Multilingual Chat Widget |
Messaging (4 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Mobile (0 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Mobile App |
Moderation (1 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Navigation (0 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Ticket Search |
Notifications (0 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Notification Rules |
Operations (0 vs 3)
| Feature | Chaport | Groove |
|---|---|---|
| Priority Management | ||
| SLA Management | ||
| Time Tracking |
Organization (0 vs 2)
| Feature | Chaport | Groove |
|---|---|---|
| Dependency Management | ||
| Tags and Custom Fields |
Platform (1 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 2)
| Feature | Chaport | Groove |
|---|---|---|
| Bulk Actions | ||
| Canned Responses | ||
| Saved Replies | ||
| Search | ||
| Typing Insights |
Reliability (0 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Offline Mode |
Reporting (0 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Team Reports |
Responsive Design (1 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 3)
| Feature | Chaport | Groove |
|---|---|---|
| Data Encryption | ||
| Role-Based Access Control | ||
| SSL Encryption | ||
| Two-Factor Authentication |
Self-Service (1 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Knowledge Base |
Status (0 vs 1)
| Feature | Chaport | Groove |
|---|---|---|
| Scheduled Maintenance |
Team Management (3 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | Groove |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (55)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 35 more unique features
Only in Groove (42)
AI-Powered Responses
Performance Analytics
Response Time Tracking
Satisfaction Metrics
Custom Workflows
Macros
Ticket Routing
Chat Widget Customization
Signature Management
Internal Notes
File Attachments
Audit Logs
Email Templates
Help Article Publishing
Email Ticketing
Conversation History
Customer Portal
Satisfaction Surveys
Ticket Export
Duplicate Detection
+ 22 more unique features
Want to build your own alternative to Chaport or Groove?
Analyze it with Reap