Chaport vs Gladly
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 41) and fewer integrations (7 vs 30). Starting price: Chaport at $29/mo vs Gladly at $50/mo. Chaport has 55 unique features while Gladly has 39 unique features, with 2 features in common.
| Chaport | Gladly | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 41 |
| AI-Powered Features | 3 | 11 |
| Starting Price | $29/mo | $50/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 7 | 30 |
| Shared Features | 2 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 71% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Chaport | Gladly |
|---|---|---|
| AI-Powered Suggestions | ||
| Sentiment Analysis |
Agent Tools (0 vs 4)
| Feature | Chaport | Gladly |
|---|---|---|
| Agent Workspace | ||
| Bulk Operations | ||
| Canned Responses | ||
| Mobile App |
Alerts (1 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Notifications |
Analytics (1 vs 7)
| Feature | Chaport | Gladly |
|---|---|---|
| Agent Performance Analytics | ||
| Conversation Analytics | ||
| Customer Health Score | ||
| Customer Satisfaction Surveys | ||
| Customer Segmentation | ||
| Predictive Analytics | ||
| Real-time Reporting Dashboard | ||
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 5)
| Feature | Chaport | Gladly |
|---|---|---|
| Assignment Rules | ||
| Automated Workflows | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbot Builder | ||
| Chatbots | ||
| Omnichannel Routing | ||
| Scheduled Messages | ||
| Smart Routing | ||
| Status Auto-Toggle |
Collaboration (3 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Communication (0 vs 4)
| Feature | Chaport | Gladly |
|---|---|---|
| Email Management | ||
| File Sharing | ||
| Multi-channel Messaging | ||
| Voice and Phone Integration |
Compliance (1 vs 1)
| Feature | Chaport | Gladly |
|---|---|---|
| Compliance Reports | ||
| GDPR Compliance |
Core (0 vs 2)
| Feature | Chaport | Gladly |
|---|---|---|
| Customer Timeline | ||
| Unified Inbox |
Core Messaging (3 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customer Experience (0 vs 2)
| Feature | Chaport | Gladly |
|---|---|---|
| Callback Feature | ||
| Customer Portal |
Customization (2 vs 1)
| Feature | Chaport | Gladly |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Direct Chat Link |
Documentation (0 vs 2)
| Feature | Chaport | Gladly |
|---|---|---|
| Conversation Transcripts | ||
| Knowledge Base Management |
Feedback (1 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Chat Ratings |
Integration (2 vs 2)
| Feature | Chaport | Gladly |
|---|---|---|
| API Access | ||
| REST & JavaScript API | ||
| Webhook Support | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Localization (1 vs 1)
| Feature | Chaport | Gladly |
|---|---|---|
| Language Support | ||
| Multilingual Chat Widget |
Management (0 vs 3)
| Feature | Chaport | Gladly |
|---|---|---|
| Agent Coaching Tools | ||
| Agent Scheduling | ||
| Quality Assurance |
Messaging (4 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Organization (0 vs 2)
| Feature | Chaport | Gladly |
|---|---|---|
| Conversation Search | ||
| Conversation Tagging |
Platform (1 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Mobile-Friendly Chat Widget |
Security (1 vs 2)
| Feature | Chaport | Gladly |
|---|---|---|
| Role-Based Access Control | ||
| SSL Encryption | ||
| Two-Factor Authentication |
Self-Service (1 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Knowledge Base |
Team Management (3 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Team Tools (0 vs 1)
| Feature | Chaport | Gladly |
|---|---|---|
| Team Collaboration |
Training (1 vs 0)
| Feature | Chaport | Gladly |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (55)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 35 more unique features
Only in Gladly (39)
Agent Workspace
Bulk Operations
Canned Responses
Mobile App
AI-Powered Suggestions
Sentiment Analysis
Agent Performance Analytics
Conversation Analytics
Customer Health Score
Customer Satisfaction Surveys
Customer Segmentation
Predictive Analytics
Real-time Reporting Dashboard
Automated Workflows
Chatbot Builder
Omnichannel Routing
Scheduled Messages
Smart Routing
Email Management
File Sharing
+ 19 more unique features
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