Chaport vs Convoso
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 14) and more integrations (7 vs 5). Starting price: Chaport at $29/mo vs Convoso at Contact Sales. Chaport has 57 unique features while Convoso has 14 unique features, with 0 features in common.
| Chaport | Convoso | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 14 |
| AI-Powered Features | 3 | 6 |
| Starting Price | $29/mo | Contact Sales |
| Pricing Tiers | 3 | 1 |
| Integrations | 7 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 60% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Chaport | Convoso |
|---|---|---|
| Convoso Ignite | ||
| Voicemail Detection |
Agent Tools (0 vs 1)
| Feature | Chaport | Convoso |
|---|---|---|
| Dynamic Scripting |
Alerts (1 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Notifications |
Analytics (1 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 1)
| Feature | Chaport | Convoso |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Status Auto-Toggle | ||
| Workflow Automation |
Collaboration (3 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Compliance (1 vs 1)
| Feature | Chaport | Convoso |
|---|---|---|
| Compliance Tools | ||
| GDPR Compliance |
Compliance & Reputation (0 vs 1)
| Feature | Chaport | Convoso |
|---|---|---|
| Caller ID Reputation Management |
Core Messaging (3 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customization (2 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Dialing (0 vs 2)
| Feature | Chaport | Convoso |
|---|---|---|
| Power Dialing | ||
| Predictive Dialing |
Distribution (1 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Chat Ratings |
Integration (2 vs 1)
| Feature | Chaport | Convoso |
|---|---|---|
| Open API | ||
| REST & JavaScript API | ||
| Zapier Integration |
Lead Generation (3 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Auto-Invitations | ||
| Email Request | ||
| Pre-Chat Form |
Lead Management (0 vs 1)
| Feature | Chaport | Convoso |
|---|---|---|
| Smart Lead Management |
Localization (1 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Multilingual Chat Widget |
Messaging (4 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Visitor Ban |
Monitoring (0 vs 1)
| Feature | Chaport | Convoso |
|---|---|---|
| Real-Time Monitoring |
Multi-Channel (2 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Omnichannel (0 vs 1)
| Feature | Chaport | Convoso |
|---|---|---|
| Omnichannel Capabilities |
Platform (1 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Reporting & Analytics (0 vs 1)
| Feature | Chaport | Convoso |
|---|---|---|
| Reporting and Analytics |
Responsive Design (1 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Mobile-Friendly Chat Widget |
Sales Operations (0 vs 1)
| Feature | Chaport | Convoso |
|---|---|---|
| Inbound + Outbound Sales Tools |
Security (1 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| SSL Encryption |
Self-Service (1 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Knowledge Base |
Team Management (3 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Training (1 vs 0)
| Feature | Chaport | Convoso |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (57)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Chatbots
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
GDPR Compliance
File Sending
+ 37 more unique features
Only in Convoso (14)
Dynamic Scripting
Convoso Ignite
Voicemail Detection
Workflow Automation
Compliance Tools
Caller ID Reputation Management
Power Dialing
Predictive Dialing
Open API
Smart Lead Management
Real-Time Monitoring
Omnichannel Capabilities
Reporting and Analytics
Inbound + Outbound Sales Tools
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