Chaport vs Chatfuel
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Chaport offers more features (57 vs 48) and fewer integrations (7 vs 9). Starting price: Chaport at $29/mo vs Chatfuel at $23.99/mo. Chaport has 54 unique features while Chatfuel has 45 unique features, with 3 features in common.
| Chaport | Chatfuel | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 57 | 48 |
| AI-Powered Features | 3 | 5 |
| Starting Price | $29/mo | $23.99/mo |
| Pricing Tiers | 3 | 2 |
| Integrations | 7 | 9 |
| Shared Features | 3 | |
| Shared Integrations | 1 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Chaport | Chatfuel |
|---|---|---|
| AI Appointment Booking | ||
| AI FAQ Answering | ||
| AI Lead Qualification | ||
| AI Order Placement | ||
| Chatbots |
Alerts (1 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Notifications |
Analytics (1 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Visitor Behavior Tracking |
Analytics & Reporting (6 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Advanced Reports | ||
| Basic Reports | ||
| Detailed Reports | ||
| Google Analytics Integration Reports | ||
| On-Demand Reports | ||
| Reports |
Automation (7 vs 10)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Assignment Rules | ||
| Automatic Closing of Answered Chats | ||
| Automatic Operator Assignments | ||
| Automatic Transfer of Unanswered Chats | ||
| Autoresponder | ||
| Chatbots | ||
| Comments Auto-reply | ||
| Facebook Automation | ||
| Flow Builder | ||
| Flow Triggering from Live Chat | ||
| Instagram Automation | ||
| Keyword-based Automation | ||
| Reels Auto-reply | ||
| Status Auto-Toggle | ||
| Story Auto-reply |
CRM (0 vs 3)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Built-in CRM | ||
| Contact Attributes | ||
| Contact Management |
Collaboration (3 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Chat Transfer | ||
| Group Chats | ||
| Shared Saved Replies |
Communication (0 vs 4)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Direct Messages | ||
| Live Chat | ||
| Mobile Inbox App | ||
| Website Chat |
Compliance (1 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| GDPR Compliance |
Core Messaging (3 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| File Sending | ||
| Live Chat | ||
| Multi-Channel Messaging |
Customer Data (4 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Detailed Customer Info | ||
| Detailed Visitor Info | ||
| Visitor Info Editing | ||
| Visitor Notes |
Customer Experience (0 vs 3)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Feedback Collection | ||
| Order Tracking | ||
| Returns and Refunds Management |
Customization (2 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Custom Fields | ||
| Widget Customization |
Data Management (3 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Chat Deletion and Export | ||
| Chat History | ||
| Chat Transcript to Email |
Distribution (1 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Direct Chat Link |
Feedback (1 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Chat Ratings |
Integration (2 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| REST & JavaScript API | ||
| Zapier Integration |
Lead Generation (3 vs 5)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Auto-Invitations | ||
| Click-to-Chat Ads | ||
| Dynamic QR Codes | ||
| Email Request | ||
| Messenger Links | ||
| Pre-Chat Form | ||
| WhatsApp Capture Popup | ||
| WhatsApp Chat Button |
Localization (1 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Multilingual Chat Widget |
Marketing (0 vs 5)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Audience Segmentation | ||
| Broadcasts | ||
| New Product Launch Campaigns | ||
| Promotions | ||
| Segmentation |
Messaging (4 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Emoji Support | ||
| Message Editing and Deletion | ||
| Offline Messages | ||
| Read Receipts |
Moderation (1 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Visitor Ban |
Multi-Channel (2 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Email Integration | ||
| Social Media & Messaging Apps Integration |
Notifications (0 vs 1)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Appointment Notifications |
Platform (1 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Mobile Apps |
Productivity (3 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Saved Replies | ||
| Search | ||
| Typing Insights |
Responsive Design (1 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Mobile-Friendly Chat Widget |
Sales (0 vs 3)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Cross-sell & Upsell | ||
| Product Recommendations | ||
| Repeat Order Encouragement |
Security (1 vs 1)
| Feature | Chaport | Chatfuel |
|---|---|---|
| GDPR Compliance | ||
| SSL Encryption |
Self-Service (1 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Knowledge Base |
Services (0 vs 1)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Custom Bot Building |
Support (0 vs 2)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Complaint Management | ||
| Customer Support |
Team Collaboration (0 vs 2)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Agent Assignment | ||
| Shared Inbox |
Team Management (3 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Operator Roles | ||
| Teams | ||
| Working Hours |
Tools (0 vs 3)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Bot Templates | ||
| WhatsApp Link Generator | ||
| WhatsApp Website Button |
Training (1 vs 0)
| Feature | Chaport | Chatfuel |
|---|---|---|
| Supervision |
Unique Features
Only in Chaport (54)
Notifications
Visitor Behavior Tracking
Advanced Reports
Basic Reports
Detailed Reports
Google Analytics Integration Reports
On-Demand Reports
Reports
Assignment Rules
Automatic Closing of Answered Chats
Automatic Operator Assignments
Automatic Transfer of Unanswered Chats
Autoresponder
Status Auto-Toggle
Chat Transfer
Group Chats
Shared Saved Replies
File Sending
Multi-Channel Messaging
Detailed Customer Info
+ 34 more unique features
Only in Chatfuel (45)
AI Appointment Booking
AI FAQ Answering
AI Lead Qualification
AI Order Placement
Comments Auto-reply
Facebook Automation
Flow Builder
Flow Triggering from Live Chat
Instagram Automation
Keyword-based Automation
Reels Auto-reply
Story Auto-reply
TikTok Automation
WhatsApp Automation
Direct Messages
Mobile Inbox App
Website Chat
Built-in CRM
Contact Attributes
Contact Management
+ 25 more unique features
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