Channeltivity vs Kustomer
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Channeltivity offers more features (71 vs 52) and more integrations (7 vs 0). Starting price: Channeltivity at $1899/mo vs Kustomer at $25/mo. Channeltivity has 69 unique features while Kustomer has 50 unique features, with 2 features in common.
| Channeltivity | Kustomer | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 71 | 52 |
| AI-Powered Features | 0 | 21 |
| Starting Price | $1899/mo | $25/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 7 | 0 |
| Shared Features | 2 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 14)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| 2-Way Message Translation | ||
| AI Agent Studio | ||
| AI Agents for Customers | ||
| AI Agents for Reps | ||
| AI Evaluations & Conversation Safeguards | ||
| AI Generated Insights | ||
| AI Profiles | ||
| AI Prompt Automation Builder | ||
| AI Summaries | ||
| External Sources for AI | ||
| Search Assistant | ||
| Suggested Responses and Next Steps | ||
| Team Assistant | ||
| Writing Enhancement Tools |
Administration (5 vs 0)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Administration - Upload Logo and Colors | ||
| Bulk User Creation | ||
| Custom Fields | ||
| Custom Legal Terms | ||
| Field Visibility and Requirement Settings |
Agent Tools (0 vs 1)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Agent Service |
Analytics (0 vs 6)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Conversations & Customer Reports | ||
| Data Explorer | ||
| Observability Assistant | ||
| Reporting & Analytics | ||
| SLA Management | ||
| Team Pulse - Real Time Supervision |
Automation (5 vs 5)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Automated Actions | ||
| Automations Assistant | ||
| Business Rules & Customer Workflows | ||
| Configurable Approval Workflow | ||
| Configurable Referral Workflow | ||
| Email Reminders | ||
| Event-Based Notifications | ||
| Intelligent Warnings and System Messages | ||
| Workflows | ||
| Workflows Assistant |
Channel Marketing (8 vs 0)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Auto-Populating Collateral | ||
| Co-Branded Collateral | ||
| Custom Fonts | ||
| High Quality Output | ||
| MDF Management | ||
| Self-Service Asset Setup | ||
| To-Partner Email Marketing | ||
| Unlimited PDF Assets |
Channel Sales (8 vs 0)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Automatic Deal Expiration | ||
| Deal Registration | ||
| Deal Registration Conversion | ||
| Deal Registration Form | ||
| Easy Lead Distribution | ||
| Lead Distribution | ||
| Referral Form | ||
| Referral and Commission Management |
Content Management (3 vs 0)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Content Scheduling | ||
| Custom Pages and Widgets | ||
| Resource Library |
Core Platform (1 vs 5)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Brands Support | ||
| CRM | ||
| Conversation Timeline | ||
| Custom Attributes | ||
| Custom Objects & Tasks | ||
| Partner Portal |
Customer Experience (0 vs 2)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Proactive Service | ||
| Self-Service |
Data Management (1 vs 0)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| CSV Partner Import |
Developer Tools (0 vs 2)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| API | ||
| Webhooks |
Integrations (9 vs 0)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| API Integration | ||
| CRM Integration | ||
| Deal Registration Integration | ||
| Integration Log | ||
| Lead Distribution Integration | ||
| Partner Sync | ||
| Referrals Integration | ||
| SnapEngage Chat Integration | ||
| Visual Configuration and Field Mapping |
Knowledge Management (0 vs 2)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Knowledge Base | ||
| Knowledge Base Assistant |
Localization (2 vs 1)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Automatic Translation | ||
| Multi-Language Support |
Messaging (0 vs 1)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| WhatsApp Business Integration |
Omnichannel (0 vs 2)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Kustomer Voice | ||
| Omnichannel Messaging |
Partner Enablement (3 vs 0)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Partner Recruitment | ||
| SCORM, AICC, cmi5 or xAPI Content | ||
| Training and Certification |
Partner Management (8 vs 0)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Contract Management with eSignatures | ||
| Custom Regions | ||
| Distributor Management | ||
| Joint Business Planning | ||
| Partner Database | ||
| Partner Managers | ||
| Partner Profiling | ||
| Partner Types |
Partner Portal (3 vs 0)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Discussion Forum | ||
| Embeddable Partner Locator Map | ||
| Search |
Partner Recruitment (1 vs 0)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Become a Partner Form |
Platform (0 vs 1)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Integrations |
Reporting (6 vs 0)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Change History | ||
| Email Marketing Analytics | ||
| Partner Coverage Map | ||
| Partner Pipeline Forecasting | ||
| Reporting | ||
| Usage Analytics |
Security (8 vs 7)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Configurable Asset Permissions | ||
| Custom Permission Sets | ||
| Data Masking | ||
| Distributor Permissions | ||
| GDPR Compliance | ||
| Google and Microsoft Authentication | ||
| Group-Based Permissions | ||
| HIPAA Enabled Subscription | ||
| Permissions-Based Content and Navigation | ||
| SAML 2.0 SSO | ||
| SAML Single Sign On | ||
| SCIM | ||
| Security & Compliance | ||
| Single Sign-On (SSO) |
Social Media (0 vs 2)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support (0 vs 1)
| Feature | Channeltivity | Kustomer |
|---|---|---|
| Customer Success Manager |
Unique Features
Only in Channeltivity (69)
Administration - Upload Logo and Colors
Bulk User Creation
Custom Fields
Custom Legal Terms
Field Visibility and Requirement Settings
Configurable Approval Workflow
Configurable Referral Workflow
Email Reminders
Event-Based Notifications
Intelligent Warnings and System Messages
Auto-Populating Collateral
Co-Branded Collateral
Custom Fonts
High Quality Output
MDF Management
Self-Service Asset Setup
To-Partner Email Marketing
Unlimited PDF Assets
Automatic Deal Expiration
Deal Registration
+ 49 more unique features
Only in Kustomer (50)
Agent Service
2-Way Message Translation
AI Agent Studio
AI Agents for Customers
AI Agents for Reps
AI Evaluations & Conversation Safeguards
AI Generated Insights
AI Profiles
AI Prompt Automation Builder
AI Summaries
External Sources for AI
Search Assistant
Suggested Responses and Next Steps
Team Assistant
Writing Enhancement Tools
Conversations & Customer Reports
Data Explorer
Observability Assistant
Reporting & Analytics
SLA Management
+ 30 more unique features
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