Channeltivity vs Salesforce Service Cloud
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Channeltivity offers more features (71 vs 34) and more integrations (7 vs 4). Starting price: Channeltivity at $1899/mo vs Salesforce Service Cloud at $25/mo. Channeltivity has 71 unique features while Salesforce Service Cloud has 34 unique features, with 0 features in common.
| Channeltivity | Salesforce Service Cloud | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 71 | 34 |
| AI-Powered Features | 0 | 4 |
| Starting Price | $1899/mo | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 7 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 80% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| AI-Powered Chatbots | ||
| Artificial Intelligence |
Administration (5 vs 0)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Administration - Upload Logo and Colors | ||
| Bulk User Creation | ||
| Custom Fields | ||
| Custom Legal Terms | ||
| Field Visibility and Requirement Settings |
Automation (5 vs 5)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Automation | ||
| Chatbots | ||
| Configurable Approval Workflow | ||
| Configurable Referral Workflow | ||
| Customer Service Automation | ||
| Email Reminders | ||
| Event-Based Notifications | ||
| Intelligent Warnings and System Messages | ||
| Intelligent Workflows | ||
| Workflow Automation |
Channel Marketing (8 vs 0)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Auto-Populating Collateral | ||
| Co-Branded Collateral | ||
| Custom Fonts | ||
| High Quality Output | ||
| MDF Management | ||
| Self-Service Asset Setup | ||
| To-Partner Email Marketing | ||
| Unlimited PDF Assets |
Channel Sales (8 vs 0)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Automatic Deal Expiration | ||
| Deal Registration | ||
| Deal Registration Conversion | ||
| Deal Registration Form | ||
| Easy Lead Distribution | ||
| Lead Distribution | ||
| Referral Form | ||
| Referral and Commission Management |
Commerce (0 vs 1)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Secure Payment Links and E-Commerce Storefront |
Communication (0 vs 2)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Contact Center | ||
| Enhanced Real-Time Chat |
Community (0 vs 1)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Community Cloud Integration |
Content Management (3 vs 0)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Content Scheduling | ||
| Custom Pages and Widgets | ||
| Resource Library |
Core Platform (1 vs 0)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Partner Portal |
Customer Management (0 vs 1)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Single View of Customer |
Customization (0 vs 1)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Greater Customization and Automation |
Data Management (1 vs 0)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| CSV Partner Import |
Field Service (0 vs 3)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Field Service Management | ||
| Real-Time Assistance | ||
| Scheduling and Dispatching |
Integrations (9 vs 1)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| API Integration | ||
| AppExchange Access | ||
| CRM Integration | ||
| Deal Registration Integration | ||
| Integration Log | ||
| Lead Distribution Integration | ||
| Partner Sync | ||
| Referrals Integration | ||
| SnapEngage Chat Integration | ||
| Visual Configuration and Field Mapping |
Localization (2 vs 0)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Automatic Translation | ||
| Multi-Language Support |
Marketing (0 vs 2)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Dynamic Email Marketing | ||
| Forms and Analytics |
Mobile (0 vs 1)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Mobile Worker Excellence |
Partner Enablement (3 vs 0)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Partner Recruitment | ||
| SCORM, AICC, cmi5 or xAPI Content | ||
| Training and Certification |
Partner Management (8 vs 0)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Contract Management with eSignatures | ||
| Custom Regions | ||
| Distributor Management | ||
| Joint Business Planning | ||
| Partner Database | ||
| Partner Managers | ||
| Partner Profiling | ||
| Partner Types |
Partner Portal (3 vs 0)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Discussion Forum | ||
| Embeddable Partner Locator Map | ||
| Search |
Partner Recruitment (1 vs 0)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Become a Partner Form |
Productivity (0 vs 1)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Macros |
Reporting (6 vs 1)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Change History | ||
| Customizable Reports and Dashboards | ||
| Email Marketing Analytics | ||
| Partner Coverage Map | ||
| Partner Pipeline Forecasting | ||
| Reporting | ||
| Usage Analytics |
Routing (0 vs 1)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Skills-Based Routing |
Sales (0 vs 4)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Lead Routing | ||
| Sales Flows | ||
| Sales Forecasting | ||
| Sales Quoting |
Security (8 vs 0)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Configurable Asset Permissions | ||
| Distributor Permissions | ||
| GDPR Compliance | ||
| Group-Based Permissions | ||
| Permissions-Based Content and Navigation | ||
| SAML 2.0 SSO | ||
| Security & Compliance | ||
| Single Sign-On (SSO) |
Self-Service (0 vs 3)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Knowledge Base | ||
| Self-Service Help Center | ||
| Service Portal |
Support (0 vs 2)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| 24/7/365 Support | ||
| Premier Support |
Ticket Management (0 vs 1)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Email to Case Management |
Tracking (0 vs 1)
| Feature | Channeltivity | Salesforce Service Cloud |
|---|---|---|
| Milestone Tracking |
Unique Features
Only in Channeltivity (71)
Administration - Upload Logo and Colors
Bulk User Creation
Custom Fields
Custom Legal Terms
Field Visibility and Requirement Settings
Configurable Approval Workflow
Configurable Referral Workflow
Email Reminders
Event-Based Notifications
Intelligent Warnings and System Messages
Auto-Populating Collateral
Co-Branded Collateral
Custom Fonts
High Quality Output
MDF Management
Self-Service Asset Setup
To-Partner Email Marketing
Unlimited PDF Assets
Automatic Deal Expiration
Deal Registration
+ 51 more unique features
Only in Salesforce Service Cloud (34)
AI-Powered Chatbots
Artificial Intelligence
Automation
Chatbots
Customer Service Automation
Intelligent Workflows
Workflow Automation
Secure Payment Links and E-Commerce Storefront
Contact Center
Enhanced Real-Time Chat
Community Cloud Integration
Single View of Customer
Greater Customization and Automation
Field Service Management
Real-Time Assistance
Scheduling and Dispatching
AppExchange Access
Dynamic Email Marketing
Forms and Analytics
Mobile Worker Excellence
+ 14 more unique features
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