CDK Global vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CDK Global offers fewer features (16 vs 51) and fewer integrations (0 vs 11). Starting price: CDK Global at Contact Sales vs SugarCRM at $375/mo. CDK Global has 16 unique features while SugarCRM has 51 unique features, with 0 features in common.
| CDK Global | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 16 | 51 |
| AI-Powered Features | 1 | 7 |
| Starting Price | Contact Sales | $375/mo |
| Pricing Tiers | 0 | 10 |
| Integrations | 0 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Analytics (7 vs 0)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| CDK Affordability Tracker | ||
| CDK Ease of Purchase Score | ||
| CDK Friction Points Study | ||
| Customer Data Platform (CDP) | ||
| Intelligence | ||
| Intelligence Suite | ||
| Intelligence Suite Pro |
Automation (0 vs 2)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Business Process Management | ||
| SugarBPM |
CRM (1 vs 0)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Customer Relationship Management (CRM) |
Collaboration (0 vs 1)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Activity Streams |
Core CRM (0 vs 4)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (0 vs 1)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| CRM Customization and Configuration |
Data (0 vs 1)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Data Enrichment |
Infrastructure (1 vs 0)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Network & Communication Services |
Integration (0 vs 6)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Inventory Management (1 vs 0)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Vehicle Inventory Suite |
Localization (0 vs 2)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (0 vs 6)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (0 vs 2)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Operations (1 vs 0)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Dealer Management System (DMS) |
Platform (2 vs 0)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| CDK Modern Retail Suite | ||
| Dealership Xperience Platform |
Project Management (0 vs 1)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Project Management |
Reporting (0 vs 3)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (2 vs 7)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Digital Retail | ||
| Enhanced Forecasting | ||
| Finance & Insurance (F&I) | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Security (0 vs 1)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Teams, Roles and Security |
Service (1 vs 0)
| Feature | CDK Global | SugarCRM |
|---|---|---|
| Fixed Operations |
Unique Features
Only in CDK Global (16)
CDK Affordability Tracker
CDK Ease of Purchase Score
CDK Friction Points Study
Customer Data Platform (CDP)
Intelligence
Intelligence Suite
Intelligence Suite Pro
Customer Relationship Management (CRM)
Network & Communication Services
Vehicle Inventory Suite
Dealer Management System (DMS)
CDK Modern Retail Suite
Dealership Xperience Platform
Digital Retail
Finance & Insurance (F&I)
Fixed Operations
Only in SugarCRM (51)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 31 more unique features
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