Capsule CRM vs Zendesk Sell
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Capsule CRM offers more features (62 vs 29) and more integrations (14 vs 8). Starting price: Capsule CRM at Free vs Zendesk Sell at $19/mo. Capsule CRM has 59 unique features while Zendesk Sell has 26 unique features, with 3 features in common.
| Capsule CRM | Zendesk Sell | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 62 | 29 |
| AI-Powered Features | 4 | 0 |
| Starting Price | Free | $19/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 14 | 8 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (4 vs 0)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Pipeline Generator | ||
| AI Summaries |
Administration (0 vs 1)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Advanced Permissions and Roles |
Automation (5 vs 3)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Marketing Automation | ||
| Project Automation | ||
| Sales Automation | ||
| Sales Triggers | ||
| Sequences | ||
| Task Automation | ||
| Workflow Automations |
Communication (0 vs 2)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Call and Text | ||
| Power Dialer |
Connectivity (5 vs 0)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (5 vs 0)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Core CRM (0 vs 3)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Activity Tracking | ||
| Centralized Platform | ||
| Contact and Deal Management |
Customization (9 vs 1)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box | ||
| Zendesk Sunshine Custom Objects |
Email Tools (5 vs 0)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Integration (0 vs 4)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| API Access | ||
| Complete Customer View | ||
| Email Integration | ||
| Zendesk Marketplace |
Mobile (0 vs 1)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Mobile App |
Organization (0 vs 1)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Smart Lists and Templates |
Productivity (0 vs 1)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Task Player |
Project Management (1 vs 0)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Multiple Project Boards |
Reporting (8 vs 1)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| Export Reports | ||
| Google Data Studio | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Analytics | ||
| Subscriptions |
Reporting & Analytics (0 vs 6)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Accurate Forecasting | ||
| Activity Reporting | ||
| Advanced Analytics | ||
| Custom Dashboards | ||
| Performance Metrics | ||
| Pipeline Analysis |
Sales Engagement (0 vs 5)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Bulk Outreach | ||
| Deal Scoring | ||
| Lead Generation | ||
| Lead Scoring | ||
| Sales Engagement Tools |
Sales Tools (6 vs 0)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Security & Permissions (9 vs 0)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Task Management (5 vs 0)
| Feature | Capsule CRM | Zendesk Sell |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
Unique Features
Only in Capsule CRM (59)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
AI Summaries
Marketing Automation
Project Automation
Sales Automation
Workflow Automations
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Zapier Integration
Attach Files
Auto-enriched Profiles
Contact Management
Full Text Search
Import Contacts
Custom Activity Types
Custom Branding
Custom Fields
+ 39 more unique features
Only in Zendesk Sell (26)
Advanced Permissions and Roles
Sales Triggers
Sequences
Call and Text
Power Dialer
Activity Tracking
Centralized Platform
Contact and Deal Management
Zendesk Sunshine Custom Objects
Complete Customer View
Email Integration
Zendesk Marketplace
Mobile App
Smart Lists and Templates
Task Player
Subscriptions
Accurate Forecasting
Advanced Analytics
Custom Dashboards
Performance Metrics
+ 6 more unique features
View Capsule CRM details View Zendesk Sell details Capsule CRM alternatives Zendesk Sell alternatives
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