Capsule CRM vs Salesforce
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Capsule CRM offers more features (62 vs 20) and more integrations (14 vs 2). Both start at Free. Capsule CRM has 61 unique features while Salesforce has 19 unique features, with 1 features in common.
| Capsule CRM | Salesforce | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 62 | 20 |
| AI-Powered Features | 4 | 8 |
| Starting Price | Free | Free |
| Pricing Tiers | 5 | 1 |
| Integrations | 14 | 2 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 60% |
Feature Comparison by Category
AI (4 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Pipeline Generator | ||
| AI Summaries |
AI Agents (0 vs 1)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Agentforce |
AI Analytics (0 vs 1)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Business Outcome Prediction |
Analytics (0 vs 1)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Data Analytics and Insights |
Automation (5 vs 2)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Case Resolution Automation | ||
| Marketing Automation | ||
| Project Automation | ||
| Sales Automation | ||
| Task Automation | ||
| Task and Email Automation | ||
| Workflow Automations |
Collaboration (0 vs 2)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Multi-Department Collaboration | ||
| Slack Integration |
Connectivity (5 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (5 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Customer Data (0 vs 2)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| 360-Degree Customer View | ||
| Customer 360 |
Customization (9 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box |
Data Management (0 vs 2)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Contact Management | ||
| Data 360 |
Email Tools (5 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Industry Solutions (0 vs 1)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Industry-Specific Solutions |
Integrations (0 vs 1)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| AppExchange |
Marketing (0 vs 1)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Marketing Pipeline Management |
Personalization (0 vs 1)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Customer Journey Personalization |
Project Management (1 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Multiple Project Boards |
Reporting (8 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| Export Reports | ||
| Google Data Studio | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Analytics |
Sales (0 vs 2)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Lead Conversion | ||
| Sales Pipeline Management |
Sales Automation (0 vs 1)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Lead Qualification |
Sales Tools (6 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Security (0 vs 1)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Trust and Governance |
Security & Permissions (9 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Service (0 vs 1)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Service Case Management |
Task Management (5 vs 0)
| Feature | Capsule CRM | Salesforce |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
Unique Features
Only in Capsule CRM (61)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
AI Summaries
Marketing Automation
Project Automation
Sales Automation
Task Automation
Workflow Automations
API Access
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Zapier Integration
Attach Files
Auto-enriched Profiles
Full Text Search
Import Contacts
Custom Activity Types
Custom Branding
+ 41 more unique features
Only in Salesforce (19)
Agentforce
Business Outcome Prediction
Data Analytics and Insights
Case Resolution Automation
Task and Email Automation
Multi-Department Collaboration
Slack Integration
360-Degree Customer View
Customer 360
Data 360
Industry-Specific Solutions
AppExchange
Marketing Pipeline Management
Customer Journey Personalization
Lead Conversion
Sales Pipeline Management
Lead Qualification
Trust and Governance
Service Case Management
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