Capsule CRM vs Salesforce Agentforce 360
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Capsule CRM offers more features (62 vs 29) and more integrations (14 vs 9). Starting price: Capsule CRM at Free vs Salesforce Agentforce 360 at Contact Sales. Capsule CRM has 62 unique features while Salesforce Agentforce 360 has 29 unique features, with 0 features in common.
| Capsule CRM | Salesforce Agentforce 360 | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 62 | 29 |
| AI-Powered Features | 4 | 18 |
| Starting Price | Free | Contact Sales |
| Pricing Tiers | 5 | 3 |
| Integrations | 14 | 9 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (4 vs 0)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Pipeline Generator | ||
| AI Summaries |
AI Agent Configuration (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Topics |
AI Agent Development (0 vs 3)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Apex Development | ||
| No-Code AI Agent Builder | ||
| Prompt Templates |
AI Agent Management (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Agentforce 360 Platform |
AI Safety / Security (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Action Guardrails |
Analytics (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Real-Time Intelligence |
Analytics / Reporting (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Tableau |
Application Development (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Heroku |
Automation (5 vs 2)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Digital Labor Automation | ||
| Flows | ||
| Marketing Automation | ||
| Project Automation | ||
| Sales Automation | ||
| Task Automation | ||
| Workflow Automations |
CRM Suite (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Small Business Suite (Starter Suite) |
Communication / Collaboration (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Slack Integration |
Connectivity (5 vs 0)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (5 vs 0)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Customer Service (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Agentforce Service |
Customization (9 vs 0)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box |
Data Management (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Data 360 |
Data Management / Integration (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Zero Copy Partner Network |
E-commerce (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Agentforce Commerce |
Email Tools (5 vs 0)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Field Service (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Agentforce Field Service |
Integration (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| MuleSoft |
Marketing (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Agentforce Marketing |
Marketplace / Integrations (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| AppExchange |
Operations (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Agentforce Revenue Operations |
Platform (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Customer 360 |
Project Management (1 vs 0)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Multiple Project Boards |
Reporting (8 vs 0)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| Export Reports | ||
| Google Data Studio | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Analytics |
Sales (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Agentforce Sales |
Sales Tools (6 vs 0)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Security & Permissions (9 vs 0)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Security / AI Safety (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Einstein Trust Layer |
Services (0 vs 2)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Professional Services | ||
| Success Plans |
Sustainability (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Net Zero Cloud |
Task Management (5 vs 0)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
User Interface (0 vs 1)
| Feature | Capsule CRM | Salesforce Agentforce 360 |
|---|---|---|
| Conversational Interface |
Unique Features
Only in Capsule CRM (62)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
AI Summaries
Marketing Automation
Project Automation
Sales Automation
Task Automation
Workflow Automations
API Access
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Zapier Integration
Attach Files
Auto-enriched Profiles
Contact Management
Full Text Search
Import Contacts
Custom Activity Types
+ 42 more unique features
Only in Salesforce Agentforce 360 (29)
Topics
Apex Development
No-Code AI Agent Builder
Prompt Templates
Agentforce 360 Platform
Action Guardrails
Real-Time Intelligence
Tableau
Heroku
Digital Labor Automation
Flows
Slack Integration
Small Business Suite (Starter Suite)
Agentforce Service
Data 360
Zero Copy Partner Network
Agentforce Commerce
Agentforce Field Service
MuleSoft
Agentforce Marketing
+ 9 more unique features
View Capsule CRM details View Salesforce Agentforce 360 details Capsule CRM alternatives Salesforce Agentforce 360 alternatives
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