Capsule CRM vs Microsoft Dynamics 365
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Capsule CRM offers more features (62 vs 28) and more integrations (14 vs 1). Starting price: Capsule CRM at Free vs Microsoft Dynamics 365 at Contact Sales. Capsule CRM has 62 unique features while Microsoft Dynamics 365 has 28 unique features, with 0 features in common.
| Capsule CRM | Microsoft Dynamics 365 | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 62 | 28 |
| AI-Powered Features | 4 | 20 |
| Starting Price | Free | Contact Sales |
| Pricing Tiers | 5 | 0 |
| Integrations | 14 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 40% |
Feature Comparison by Category
AI (4 vs 3)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| AI Agents | ||
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Pipeline Generator | ||
| AI Summaries | ||
| Autonomous Agents | ||
| Generative AI for Support |
Analytics (0 vs 3)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Data-driven Decision Making | ||
| Dynamics 365 Customer Insights | ||
| Real-time Insights |
Automation (5 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Automation | ||
| Marketing Automation | ||
| Project Automation | ||
| Sales Automation | ||
| Task Automation | ||
| Workflow Automations |
CRM (0 vs 2)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Agentic CRM | ||
| Customer Experience Management |
Collaboration (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Cross-functional Team Collaboration |
Connectivity (5 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (5 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Customer Service (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Customer Service |
Customization (9 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box |
ERP (0 vs 2)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Agentic ERP | ||
| Dynamics 365 Business Central |
Email Tools (5 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Field Service (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Field Service |
Finance (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Finance |
Integration (0 vs 3)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| IoT Integration | ||
| Microsoft Marketplace Apps | ||
| Model Context Protocol (MCP) Servers |
Learning (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Guided Tours |
Marketing (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Customer Journey Development |
Operations (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Operational Agility |
Productivity (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Team Productivity Enhancement |
Project Management (1 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Project Operations | ||
| Multiple Project Boards |
Reporting (8 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| Export Reports | ||
| Google Data Studio | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Analytics |
Sales (0 vs 2)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Sales | ||
| Revenue Growth Tools |
Sales Tools (6 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Security & Permissions (9 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Supply Chain (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Supply Chain Management |
Task Management (5 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
Technology (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Mixed Reality Support |
Trial (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Free Trial |
Unique Features
Only in Capsule CRM (62)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
AI Summaries
Marketing Automation
Project Automation
Sales Automation
Task Automation
Workflow Automations
API Access
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Zapier Integration
Attach Files
Auto-enriched Profiles
Contact Management
Full Text Search
Import Contacts
Custom Activity Types
+ 42 more unique features
Only in Microsoft Dynamics 365 (28)
AI Agents
Autonomous Agents
Generative AI for Support
Data-driven Decision Making
Dynamics 365 Customer Insights
Real-time Insights
Automation
Cross-functional Team Collaboration
Agentic CRM
Customer Experience Management
Dynamics 365 Customer Service
Agentic ERP
Dynamics 365 Business Central
Dynamics 365 Field Service
Dynamics 365 Finance
IoT Integration
Microsoft Marketplace Apps
Model Context Protocol (MCP) Servers
Guided Tours
Customer Journey Development
+ 8 more unique features
View Capsule CRM details View Microsoft Dynamics 365 details Capsule CRM alternatives Microsoft Dynamics 365 alternatives
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