Capsule CRM vs Microsoft Dynamics 365
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Capsule CRM offers more features (62 vs 15) and more integrations (14 vs 1). Starting price: Capsule CRM at Free vs Microsoft Dynamics 365 at Contact Sales. Capsule CRM has 62 unique features while Microsoft Dynamics 365 has 15 unique features, with 0 features in common.
| Capsule CRM | Microsoft Dynamics 365 | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 62 | 15 |
| AI-Powered Features | 4 | 9 |
| Starting Price | Free | Contact Sales |
| Pricing Tiers | 5 | 0 |
| Integrations | 14 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 40% |
Feature Comparison by Category
AI (4 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Pipeline Generator | ||
| AI Summaries | ||
| Agentic AI Agents |
AI/CRM (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Customer Journey Personalization |
AI/Field Service (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Field Service AI |
AI/Finance (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Financial AI and Automation |
AI/Integration (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Model Context Protocol (MCP) Servers |
AI/Service (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Generative AI for Customer Service |
AI/Supply Chain (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Supply Chain Intelligence |
Analytics (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Customer Data Platform |
Analytics/AI (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Real-time Customer Insights |
Automation (5 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Automation Workflows | ||
| Marketing Automation | ||
| Project Automation | ||
| Sales Automation | ||
| Task Automation | ||
| Workflow Automations |
Connectivity (5 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (5 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Customization (9 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box |
Email Tools (5 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Integration (0 vs 2)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Data Integration and Connectivity | ||
| IoT Integration |
Integration/Customization (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Marketplace Apps |
Project Management (1 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Multiple Project Boards |
Reporting (8 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| Export Reports | ||
| Google Data Studio | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Analytics |
Sales (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Sales Acceleration |
Sales Tools (6 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Security & Permissions (9 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Task Management (5 vs 0)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
Technology (0 vs 1)
| Feature | Capsule CRM | Microsoft Dynamics 365 |
|---|---|---|
| Mixed Reality Support |
Unique Features
Only in Capsule CRM (62)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
AI Summaries
Marketing Automation
Project Automation
Sales Automation
Task Automation
Workflow Automations
API Access
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Zapier Integration
Attach Files
Auto-enriched Profiles
Contact Management
Full Text Search
Import Contacts
Custom Activity Types
+ 42 more unique features
Only in Microsoft Dynamics 365 (15)
Agentic AI Agents
Customer Journey Personalization
Field Service AI
Financial AI and Automation
Model Context Protocol (MCP) Servers
Generative AI for Customer Service
Supply Chain Intelligence
Customer Data Platform
Real-time Customer Insights
Automation Workflows
Data Integration and Connectivity
IoT Integration
Marketplace Apps
Sales Acceleration
Mixed Reality Support
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