Capsule CRM vs DealerCenter
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Capsule CRM offers fewer features (62 vs 146) and more integrations (14 vs 7). Starting price: Capsule CRM at Free vs DealerCenter at $50/mo. Capsule CRM has 61 unique features while DealerCenter has 145 unique features, with 1 features in common.
| Capsule CRM | DealerCenter | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 62 | 146 |
| AI-Powered Features | 4 | 3 |
| Starting Price | Free | $50/mo |
| Pricing Tiers | 5 | 34 |
| Integrations | 14 | 7 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (4 vs 3)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| AI Auto Responder | ||
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Pipeline Generator | ||
| AI Summaries | ||
| Automatic Personalized Lead Response | ||
| Smart Follow-up Sequences |
Accounting (0 vs 4)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Automated Journal Entry Posting | ||
| Expense & Payment Management | ||
| Integrated Accounting | ||
| Integrated Accounting with QuickBooks |
Activity Tracking (0 vs 1)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Real-time Showroom/Lot Activity |
Administration (0 vs 1)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| User Level Assignments |
Automation (5 vs 1)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Automated Workflows | ||
| Marketing Automation | ||
| Project Automation | ||
| Sales Automation | ||
| Task Automation | ||
| Workflow Automations |
BHPH (0 vs 6)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Automated Recurring Customer Payments | ||
| Buy Here Pay Here (BHPH) Module | ||
| Collections & Workflow Management | ||
| Portfolio Management | ||
| Portfolio Selling Through Agora | ||
| Related Finance Company (RFC) Management |
CRM (0 vs 3)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| CRM Plus Features | ||
| CRM Pro Features | ||
| Customer Relations Management (CRM) |
Communication (0 vs 7)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Call Recording | ||
| Click to Call & Recording | ||
| Email & SMS Integration | ||
| Facebook Messenger Integration | ||
| Instant Chat, Video Calling, and Facebook Messenger | ||
| Live Video Calls | ||
| eFax |
Compliance (0 vs 5)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Automated Adverse Action Reports | ||
| Credit Bureau & Compliance Services | ||
| Datalinx Credit Bureau Reporting | ||
| OFAC Compliance Reports | ||
| Precise ID with KIQ |
Connectivity (5 vs 0)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (5 vs 0)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Contracts (0 vs 4)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Bankers Contracts | ||
| LAW Contracts | ||
| Laser & Okidata Contracts & Forms | ||
| eContract Forms |
Core System (0 vs 1)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Dealer Management System (DMS) |
Credit Services (0 vs 4)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Equifax Credit Reports | ||
| Experian Credit Reports | ||
| Prequal Pro | ||
| TransUnion Credit Reports |
Customization (9 vs 0)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box |
Deal Management (0 vs 1)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Desking & Deal Management |
Deal Types (0 vs 1)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Wholesale, Cash, Retail & BHPH Support |
Email Tools (5 vs 0)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Finance (0 vs 7)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| AUL Integration | ||
| Credit Application | ||
| F&I Express Integration | ||
| Finance & Insurance Calculation | ||
| GWC Integration | ||
| Integrated Lender Rate Sheets | ||
| Westlake Financial Integration |
Integration (0 vs 2)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| 3rd Party Widget Integrations | ||
| Push Leads Into CRM |
Integrations (0 vs 1)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Service Contract Company Integrations |
Inventory (0 vs 7)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Auction Run List | ||
| Automatic VIN Decoding | ||
| Full Inventory Merchandising | ||
| Inventory Import & Distribution | ||
| Inventory Management | ||
| Recondition Management | ||
| Window Stickers & Hang Tags |
Lead Management (0 vs 4)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Custom Sales Rep Lead Assignment | ||
| Duplicate Lead Detection & Management | ||
| Internet Lead Management | ||
| Lead Integration from 3rd Party Listings |
Lending (0 vs 4)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| CUDL Integration | ||
| Dealertrack Integration | ||
| RouteOne Integration | ||
| Send & Receive Deals from 1200+ Lenders |
Marketing (0 vs 14)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Access to 30+ Marketing Sites | ||
| Automated Classified Listings | ||
| Buyer's Guides | ||
| Campaign Management | ||
| Campaign Marketing with Event Automation | ||
| Campaign Tracking and Reporting | ||
| Digital Marketing | ||
| Online Ad Post Premium | ||
| Reputation Management | ||
| Retargeting on Google Display Network | ||
| SEM / PPC Ad Management | ||
| SEO Professional Services | ||
| SiriusXM Radio | ||
| Technical On-Site SEO |
Media (0 vs 4)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Advanced Photo Overlay & Editing | ||
| FlickFusion Photo & Video | ||
| Photo Overlay Templates | ||
| Photo Slideshow and Video Editing |
Mobile (0 vs 5)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Driver's License Scan | ||
| Mobile App Access | ||
| Receive Realtime Notifications | ||
| VIN Scan | ||
| Vehicle Book Values |
Notifications (0 vs 1)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Real-time Lead Engagement Notifications |
Operations (0 vs 5)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Recon & Service Bay Management | ||
| Repair History & Service Status Updates | ||
| Service Job & Repair Tracking | ||
| Service Scheduling | ||
| Technician Assignment & Time Tracking |
Payments (0 vs 1)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Credit Card & ACH Payment Processing |
Pricing Intelligence (0 vs 3)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Carketa | ||
| MAX Digital Market Demand & Pricing | ||
| Market Pricing |
Project Management (1 vs 0)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Multiple Project Boards |
Reporting (8 vs 10)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| BHPH Portfolio & Collection Monitoring | ||
| Dashboards & Reporting | ||
| Export Reports | ||
| Google Data Studio | ||
| Manage Inventory Costs, Aging & Profitability | ||
| Marketing Spend and ROI Tracking | ||
| Real-time Financial Reports | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Activity and Effectiveness Tracking | ||
| Sales Analytics | ||
| Sales Revenue & Profitability Reporting |
Sales (0 vs 6)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Customer Credit Information Viewing | ||
| Deal Driver Pre-qualification | ||
| Digital Retailing Solution | ||
| Instant Pre-qualification | ||
| Personalized Monthly Payment Calculation | ||
| Shop by Payment Feature |
Sales Tools (6 vs 0)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Security & Permissions (9 vs 0)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Support (0 vs 2)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Dedicated Website & Support Team | ||
| Premium Training and Implementation |
Task Management (5 vs 0)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
Valuation (0 vs 5)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Black Book Integration | ||
| J.D. Power Values | ||
| Kelley Blue Book Integration | ||
| Manheim Market Report (MMR) | ||
| Vehicle Booking Services |
Vehicle Intelligence (0 vs 4)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| AutoCheck Predicted Reliability Score | ||
| AutoCheck Reports | ||
| NMVTIS Reports | ||
| Vehicle History Reports |
Vehicle Management (0 vs 1)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Vehicle Registration, Titling & Temp Tags |
Web (0 vs 14)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Chat Services | ||
| Custom Responsive Websites | ||
| Customer Banner & Branding | ||
| DC Chat | ||
| Dealer Stock Photography Library | ||
| Dealer Websites | ||
| Enhanced Vehicle Detail Pages | ||
| Free SSL & HTTPS Hosting | ||
| Interactive Animated Banners | ||
| Mobile Optimized Design | ||
| Over 40 Design Themes | ||
| Premium Website Design | ||
| Secured Credit Apps & Forms | ||
| Unlimited Website Requests & Updates |
Workflow (0 vs 4)
| Feature | Capsule CRM | DealerCenter |
|---|---|---|
| Appointment & Activity Management | ||
| Customer Check-In Workflow | ||
| Road to the Sale (RTTS) Customization | ||
| Tasks & Workflow Management |
Unique Features
Only in Capsule CRM (61)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
AI Summaries
Marketing Automation
Project Automation
Sales Automation
Task Automation
Workflow Automations
API Access
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Zapier Integration
Attach Files
Auto-enriched Profiles
Contact Management
Full Text Search
Import Contacts
Custom Activity Types
+ 41 more unique features
Only in DealerCenter (145)
Automated Journal Entry Posting
Expense & Payment Management
Integrated Accounting
Integrated Accounting with QuickBooks
Real-time Showroom/Lot Activity
User Level Assignments
AI Auto Responder
Automatic Personalized Lead Response
Smart Follow-up Sequences
Automated Workflows
Automated Recurring Customer Payments
Buy Here Pay Here (BHPH) Module
Collections & Workflow Management
Portfolio Management
Portfolio Selling Through Agora
Related Finance Company (RFC) Management
Call Recording
Click to Call & Recording
eFax
Email & SMS Integration
+ 125 more unique features
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