Capsule CRM vs Close CRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Capsule CRM offers more features (62 vs 45) and fewer integrations (14 vs 30). Starting price: Capsule CRM at Free vs Close CRM at $55/mo. Capsule CRM has 57 unique features while Close CRM has 40 unique features, with 5 features in common.
| Capsule CRM | Close CRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 62 | 45 |
| AI-Powered Features | 4 | 2 |
| Starting Price | Free | $55/mo |
| Pricing Tiers | 5 | 3 |
| Integrations | 14 | 30 |
| Shared Features | 5 | |
| Shared Integrations | 7 | |
| Data Quality | 95% | 73% |
Feature Comparison by Category
AI (4 vs 2)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Email Assistant | ||
| AI Pipeline Generator | ||
| AI Summaries | ||
| AI-Powered Insights |
Administration (0 vs 1)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Permission Roles |
Analytics (0 vs 6)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Activity Timeline | ||
| Call Analytics | ||
| Email Analytics | ||
| Performance Benchmarking | ||
| Report Builder | ||
| Sales Dashboard |
Automation (5 vs 3)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Lead Routing | ||
| Marketing Automation | ||
| Project Automation | ||
| Sales Automation | ||
| Task Automation | ||
| Workflow Automation | ||
| Workflow Automations |
Collaboration (0 vs 2)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Activity Feeds | ||
| Team Collaboration |
Communication (0 vs 8)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Call Recording | ||
| Call Transfer | ||
| Conference Calling | ||
| IVR System | ||
| Integrated Dialer | ||
| Predictive Dialers | ||
| SMS Messaging | ||
| Voicemail Automation |
Connectivity (5 vs 0)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (5 vs 0)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Customization (9 vs 1)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box |
Data Management (0 vs 3)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Bulk Import | ||
| Contact Deduplication | ||
| Data Export |
Email (0 vs 3)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Dynamic Email Templates | ||
| Email Sequences | ||
| Email Tracking |
Email Tools (5 vs 0)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Integrations (0 vs 3)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| API Access | ||
| Calendar Sync | ||
| Webhook Support |
Mobile (0 vs 1)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Mobile App |
Productivity (0 vs 2)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Document Management | ||
| Task Management |
Project Management (1 vs 0)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Multiple Project Boards |
Reporting (8 vs 0)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| Export Reports | ||
| Google Data Studio | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Analytics |
Sales (0 vs 5)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Deal Management | ||
| Lead Management | ||
| Lead Scoring | ||
| Pipeline Management | ||
| Smart Lists |
Sales Tools (6 vs 0)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Security (0 vs 3)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Audit Logs | ||
| SSO Integration | ||
| Two-Factor Authentication |
Security & Permissions (9 vs 0)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Task Management (5 vs 0)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
Training (0 vs 2)
| Feature | Capsule CRM | Close CRM |
|---|---|---|
| Call Coaching | ||
| Knowledge Base |
Unique Features
Only in Capsule CRM (57)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
AI Summaries
Marketing Automation
Project Automation
Task Automation
Workflow Automations
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Zapier Integration
Attach Files
Auto-enriched Profiles
Contact Management
Full Text Search
Import Contacts
Custom Activity Types
Custom Branding
Custom Lists
+ 37 more unique features
Only in Close CRM (40)
Permission Roles
AI Email Assistant
AI-Powered Insights
Activity Timeline
Call Analytics
Email Analytics
Performance Benchmarking
Report Builder
Sales Dashboard
Lead Routing
Workflow Automation
Activity Feeds
Team Collaboration
Call Recording
Call Transfer
Conference Calling
Integrated Dialer
IVR System
Predictive Dialers
SMS Messaging
+ 20 more unique features
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