Call Tracking Metrics vs Fathom
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Call Tracking Metrics offers more features (45 vs 36) and more integrations (6 vs 5). Starting price: Call Tracking Metrics at Contact Sales vs Fathom at $19/mo. Call Tracking Metrics has 45 unique features while Fathom has 36 unique features, with 0 features in common.
| Call Tracking Metrics | Fathom | |
|---|---|---|
| Category | Sales Engagement | Sales Engagement |
| Total Features | 45 | 36 |
| AI-Powered Features | 9 | 13 |
| Starting Price | Contact Sales | $19/mo |
| Pricing Tiers | 1 | 4 |
| Integrations | 6 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 80% | 80% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| AI Sentiment Analysis | ||
| AI Voice Agents | ||
| AskAI | ||
| Call Summaries | ||
| Conversation Intelligence |
AI Insights (0 vs 7)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| AI Follow-up Emails | ||
| AI-Generated Action Items | ||
| Advanced Summaries | ||
| Ask Fathom (Conversational AI) | ||
| Basic Summaries | ||
| Custom Meeting Bot | ||
| Instant AI Call Summaries |
AI/Automation (1 vs 0)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Keyword Spotting |
Account Management (3 vs 0)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Custom Billing | ||
| Customizable Sub-account Structure | ||
| White Label Options |
Analytics (2 vs 2)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| AI Scorecards | ||
| Call Scoring | ||
| Coaching Metrics | ||
| Real-time Insights |
Automation (2 vs 0)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Automated Rules | ||
| Automated Triggers |
CRM Integration (0 vs 2)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Customer View | ||
| Deal View |
Call Management (4 vs 0)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Business Phone System | ||
| Call Forwarding | ||
| Call Recording and Transcriptions | ||
| Web-based Softphone |
Call Tracking (2 vs 0)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Call Tracking Numbers | ||
| Dynamic Number Insertion (DNI) |
Collaboration (0 vs 4)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Comments & Mentions | ||
| Team Folders | ||
| Team Playlists | ||
| Team Workspace |
Content Management (0 vs 1)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Clips and Playlists |
Developer Tools (2 vs 0)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| API Access | ||
| Lambda Functions |
Integration (3 vs 5)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Automation Integrations | ||
| CRM Syncs | ||
| Field Sync | ||
| Google Ads & Analytics Sync | ||
| Make Integration | ||
| Public API | ||
| Slack Integration | ||
| Zapier Integration |
Lead Management (4 vs 0)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| FormReactor | ||
| Lead Management | ||
| Pipeline Engagements | ||
| Smart Routing |
Omnichannel (2 vs 0)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Omnichannel Communication | ||
| Text Messaging |
Recording (0 vs 3)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Call Downloads | ||
| Unlimited Call Storage | ||
| Unlimited Recordings |
Reporting (2 vs 0)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Activity Log | ||
| Call Reporting |
Routing (4 vs 0)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Geo Routing | ||
| Lead and Call Routing | ||
| Skill-based Routing | ||
| Weight-based Routing |
Search & Discovery (0 vs 4)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| AI Search Alerts | ||
| Attendee and Keyword Search | ||
| Global Team Search | ||
| Keyword Alerts |
Security (8 vs 3)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Advanced Security Controls | ||
| CCPA Compliance | ||
| Custom Data Retention Policies | ||
| Customizable Access Roles | ||
| Data Encryption | ||
| GDPR Compliance | ||
| HIPAA Compliance | ||
| HITECH Compliance | ||
| Network Redundancy | ||
| SOC 2 Compliance | ||
| Single Sign-On (SSO) |
Settings (0 vs 2)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Custom Bot Name | ||
| Disable In-Meeting Banner |
Support (1 vs 1)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| API Office Hours | ||
| Professional Services |
Transcription (0 vs 2)
| Feature | Call Tracking Metrics | Fathom |
|---|---|---|
| Customized Transcription Vocabulary | ||
| Unlimited Transcriptions |
Unique Features
Only in Call Tracking Metrics (45)
Custom Billing
Customizable Sub-account Structure
White Label Options
AI Sentiment Analysis
AI Voice Agents
AskAI
Call Summaries
Conversation Intelligence
Keyword Spotting
Call Scoring
Real-time Insights
Automated Rules
Automated Triggers
Business Phone System
Call Forwarding
Call Recording and Transcriptions
Web-based Softphone
Call Tracking Numbers
Dynamic Number Insertion (DNI)
API Access
+ 25 more unique features
Only in Fathom (36)
Advanced Summaries
AI Follow-up Emails
AI-Generated Action Items
Ask Fathom (Conversational AI)
Basic Summaries
Custom Meeting Bot
Instant AI Call Summaries
AI Scorecards
Coaching Metrics
Comments & Mentions
Team Folders
Team Playlists
Team Workspace
Clips and Playlists
Customer View
Deal View
Automation Integrations
CRM Syncs
Field Sync
Public API
+ 16 more unique features
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