CallTools vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CallTools offers fewer features (19 vs 70) and fewer integrations (2 vs 14). Starting price: CallTools at Contact Sales vs Hiver at $25/mo. CallTools has 19 unique features while Hiver has 70 unique features, with 0 features in common.
| CallTools | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 19 | 70 |
| AI-Powered Features | 0 | 14 |
| Starting Price | Contact Sales | $25/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 2 | 14 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 95% |
Feature Comparison by Category
Analytics (0 vs 8)
| Feature | CallTools | Hiver |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (0 vs 5)
| Feature | CallTools | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (2 vs 12)
| Feature | CallTools | Hiver |
|---|---|---|
| Abundant Automations | ||
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Redundant Redial Rules | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Skill-based Routing |
CRM (1 vs 0)
| Feature | CallTools | Hiver |
|---|---|---|
| Built-In CRM |
Call Management (1 vs 0)
| Feature | CallTools | Hiver |
|---|---|---|
| Improved Call Management |
Calling (1 vs 0)
| Feature | CallTools | Hiver |
|---|---|---|
| Web Phone |
Campaign Management (2 vs 0)
| Feature | CallTools | Hiver |
|---|---|---|
| Campaigns | ||
| Smarter Calling Lists |
Channels (0 vs 4)
| Feature | CallTools | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (0 vs 7)
| Feature | CallTools | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Compliance (3 vs 0)
| Feature | CallTools | Hiver |
|---|---|---|
| Caller ID Auditing | ||
| Number Details | ||
| Suppression Rules |
Contact Management (1 vs 0)
| Feature | CallTools | Hiver |
|---|---|---|
| Contact Toolbar |
Hiver AI (0 vs 13)
| Feature | CallTools | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Inbound Management (1 vs 0)
| Feature | CallTools | Hiver |
|---|---|---|
| Queues |
Infrastructure (1 vs 0)
| Feature | CallTools | Hiver |
|---|---|---|
| Cloud Based Software |
Integration (2 vs 0)
| Feature | CallTools | Hiver |
|---|---|---|
| Dozens of Integrations | ||
| Third Party Integrations |
Management (1 vs 0)
| Feature | CallTools | Hiver |
|---|---|---|
| Manager Seat Included |
Messaging (1 vs 0)
| Feature | CallTools | Hiver |
|---|---|---|
| SMS with Templates |
Monitoring (1 vs 0)
| Feature | CallTools | Hiver |
|---|---|---|
| Call Reputation Monitoring |
Reporting (1 vs 0)
| Feature | CallTools | Hiver |
|---|---|---|
| Detailed History |
Security (0 vs 2)
| Feature | CallTools | Hiver |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (0 vs 3)
| Feature | CallTools | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Support (0 vs 3)
| Feature | CallTools | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (0 vs 4)
| Feature | CallTools | Hiver |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (0 vs 9)
| Feature | CallTools | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Unique Features
Only in CallTools (19)
Abundant Automations
Redundant Redial Rules
Improved Call Management
Web Phone
Campaigns
Smarter Calling Lists
Caller ID Auditing
Number Details
Suppression Rules
Contact Toolbar
Built-In CRM
Queues
Cloud Based Software
Dozens of Integrations
Third Party Integrations
Manager Seat Included
SMS with Templates
Call Reputation Monitoring
Detailed History
Only in Hiver (70)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
SLA Management
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
+ 50 more unique features
Want to build your own alternative to CallTools or Hiver?
Analyze it with Reap