CallHippo vs Microsoft Teams
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
CallHippo offers more features (166 vs 46) and fewer integrations (9 vs 30). Starting price: CallHippo at $18/mo vs Microsoft Teams at $4/mo. CallHippo has 161 unique features while Microsoft Teams has 42 unique features, with 5 features in common.
| CallHippo | Microsoft Teams | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 166 | 46 |
| AI-Powered Features | 47 | 9 |
| Starting Price | $18/mo | $4/mo |
| Pricing Tiers | 5 | 7 |
| Integrations | 9 | 30 |
| Shared Features | 5 | |
| Shared Integrations | 4 | |
| Data Quality | 90% | 73% |
Feature Comparison by Category
AI (19 vs 3)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| AI Auto Rotate | ||
| AI Auto Voicemail Drop | ||
| AI Contextual Handover | ||
| AI Copilot — Agent Coaching | ||
| AI Enabled Voice Assistants | ||
| AI Global Connect | ||
| AI Lead Qualification | ||
| AI Transcription | ||
| AI Voice Agent | ||
| AI Voicemail Drop | ||
| AI Voicemail Transcription | ||
| Agent Behavior | ||
| Copilot for Microsoft 365 | ||
| Gen AI LLMs | ||
| Intelligent Speaker Attribution |
Access Control (0 vs 3)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Channel Privacy Settings | ||
| Guest Access | ||
| Team Owners and Members |
Accessibility (1 vs 1)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Meeting Subtitles and Captions | ||
| Multi-Device Support |
Administration (0 vs 1)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Device Management |
Analytics (19 vs 4)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| AI Reports / Analytics | ||
| Admin Analytics | ||
| Automatic Attendance | ||
| Basic Report Analytics | ||
| Call Analytics | ||
| Call Center Analytics | ||
| Call Disposition | ||
| Call Logs | ||
| Call Performance Rating | ||
| Call Tracking | ||
| Call Transcription | ||
| Conversation Intelligence | ||
| Custom Reports | ||
| Last Call Details | ||
| Meeting Quality Analytics |
Automation (7 vs 1)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Automated Calling System | ||
| Automatic Call Disposition | ||
| Bots | ||
| Call Reminder | ||
| Campaign Re-run | ||
| Post-Call Automation & CRM Sync | ||
| Webhook | ||
| WhatsApp Automation |
Broadcasting (4 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Call Blasting | ||
| Voice Broadcast | ||
| Voice Broadcast System | ||
| WhatsApp Broadcast |
Collaboration (0 vs 1)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Whiteboard |
Communication (9 vs 7)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Audio Calling | ||
| Call Conference | ||
| Call Forwarding | ||
| Call Hold Audio | ||
| Call Parking | ||
| Call Recording | ||
| Call Transfer | ||
| Conference Calls | ||
| Custom Greetings | ||
| Omni-Channel Communication | ||
| Shared Inbox | ||
| Team Chat | ||
| Voicemail Transcription | ||
| Welcome Music or Message | ||
| WhatsApp Live Chat |
Compliance (0 vs 2)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Moderation Tools | ||
| eDiscovery and Legal Hold |
Core (11 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Call From Browser | ||
| Call Management System | ||
| Call Mute | ||
| Call Waiting | ||
| Cloud PBX | ||
| Concurrent Calls | ||
| Custom Caller ID | ||
| Multi-line Phone System | ||
| Ring All Devices | ||
| Softphone | ||
| Unlimited Calling |
Desktop (0 vs 1)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Desktop Apps |
Dialing (5 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Answering Machine Detection | ||
| Click To Dial | ||
| Parallel Dialer | ||
| Power Dialer | ||
| Predictive Dialer |
Engagement (1 vs 1)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Gamification | ||
| Polls and Surveys |
Feedback (1 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Post-Call Survey |
File Management (0 vs 2)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Co-authoring | ||
| File Sharing |
Filtering (1 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Call Screening |
Global (5 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Free Phone Number | ||
| Global Connect | ||
| Global Virtual Numbers | ||
| Number Portability | ||
| Number Porting |
Integration (7 vs 1)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| 100+ Integrations | ||
| Apps and Tabs | ||
| Custom Data Storage and API Usage | ||
| Custom Integrations | ||
| Embedded Dialer Integration | ||
| Smart Switch | ||
| Website Callback Button |
Meetings (0 vs 8)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Breakout Rooms | ||
| Hand Raising | ||
| Live Events | ||
| Meeting Recordings | ||
| Screen Sharing | ||
| Together Mode | ||
| Video Meetings | ||
| Virtual Background |
Messaging (6 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Free WhatsApp Business API | ||
| SMS & MMS | ||
| SMS Template | ||
| Voicemail | ||
| Voicemail Drop | ||
| Voicemail Greeting |
Mobile (0 vs 1)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Mobile Apps |
Onboarding (1 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| 3-Minute Setup |
Operations (1 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Call Center Suite |
Organization (6 vs 2)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Call Tagging | ||
| Campaign Management | ||
| Clone Number / User Setting | ||
| DID Group | ||
| Favorites and Pinning | ||
| Org-wide Teams | ||
| Teams | ||
| User Working Hours |
Quality (1 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| QA Agent |
Recording (1 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Call Recording |
Routing (27 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| AI Smart DID Routing | ||
| Auto Attendant | ||
| Auto Rotate | ||
| Automatic Call Distribution | ||
| Blind Transfer | ||
| Business Hours | ||
| CRM-Based VIP Routing | ||
| Call Distribution (Cascading) | ||
| Call Parking | ||
| Call Queuing | ||
| Call Routing | ||
| Call Transfer | ||
| Custom Ring Time | ||
| Forward-To-Device | ||
| Holiday Routing |
Search (0 vs 1)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Message Search |
Security (15 vs 5)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| 2FA | ||
| Advanced Threat Protection | ||
| Audit Logs | ||
| Call Barring | ||
| Call Blocking | ||
| Call Recording Rights | ||
| Caller ID Reputation | ||
| Conditional Access | ||
| Country Blocking | ||
| Data Authenticity | ||
| Data Loss Prevention | ||
| Encryption | ||
| IP Whitelisting | ||
| Number Masking | ||
| Role Based Access Control |
Supervision (5 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Call Barging | ||
| Call Monitoring | ||
| Call Whispering | ||
| Feedback for Calls | ||
| Manage Agent Availability |
Support (12 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| 24/7 Support | ||
| Chat Support | ||
| Custom Onboarding | ||
| Dedicated Account Manager | ||
| Dedicated Compliance Support | ||
| Developer Support | ||
| Email Support | ||
| Monthly Business Review | ||
| Personalized Onboarding | ||
| Phone Support | ||
| Priority Support | ||
| Service-Level Agreement (SLA) |
Team (1 vs 0)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Unlimited QA/Guest Users |
Web (0 vs 1)
| Feature | CallHippo | Microsoft Teams |
|---|---|---|
| Web Client |
Unique Features
Only in CallHippo (161)
Multi-Device Support
Agent Behavior
AI Auto Rotate
AI Auto Voicemail Drop
AI Contextual Handover
AI Copilot — Agent Coaching
AI Enabled Voice Assistants
AI Global Connect
AI Lead Qualification
AI Transcription
AI Voice Agent
AI Voicemail Drop
AI Voicemail Transcription
Gen AI LLMs
Multilingual Brand Voice
Omnichannel AI Inbox
Personalization
Sentiment Analysis
Topic Extraction
Universal Knowledge Base
+ 141 more unique features
Only in Microsoft Teams (42)
Channel Privacy Settings
Guest Access
Team Owners and Members
Meeting Subtitles and Captions
Device Management
Copilot for Microsoft 365
Intelligent Speaker Attribution
Smart Recap
Admin Analytics
Automatic Attendance
Meeting Quality Analytics
Bots
Whiteboard
Audio Calling
Call Forwarding
Team Chat
Voicemail Transcription
eDiscovery and Legal Hold
Moderation Tools
Desktop Apps
+ 22 more unique features
View CallHippo details View Microsoft Teams details CallHippo alternatives Microsoft Teams alternatives
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