Broadly vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Broadly offers fewer features (35 vs 51) and more integrations (17 vs 11). Starting price: Broadly at $59/mo vs SugarCRM at $375/mo. Broadly has 35 unique features while SugarCRM has 51 unique features, with 0 features in common.
| Broadly | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 35 | 51 |
| AI-Powered Features | 13 | 7 |
| Starting Price | $59/mo | $375/mo |
| Pricing Tiers | 10 | 10 |
| Integrations | 17 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 85% | 95% |
Feature Comparison by Category
AI (11 vs 6)
| Feature | Broadly | SugarCRM |
|---|---|---|
| AI Chat Receptionist | ||
| AI Content Writer | ||
| AI Reputation Specialist - Review Requests | ||
| AI Reputation Specialist - Review Responses | ||
| AI Review Responses | ||
| AI SEO Expert | ||
| AI Sales Assistant | ||
| AI Salesperson | ||
| AI Voice Receptionist | ||
| AI-Generated Social Content | ||
| AI-Powered Web Chat | ||
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence |
Analytics (1 vs 0)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Net Promoter Score |
Automation (0 vs 2)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Business Process Management | ||
| SugarBPM |
CRM (1 vs 0)
| Feature | Broadly | SugarCRM |
|---|---|---|
| CRM |
Collaboration (0 vs 1)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Activity Streams |
Communications (3 vs 0)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Missed Call Text-Back | ||
| Multi-Channel Inbox | ||
| SMS Text Messaging |
Compliance (1 vs 0)
| Feature | Broadly | SugarCRM |
|---|---|---|
| AudioEye ADA Compliance |
Core CRM (0 vs 4)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (0 vs 1)
| Feature | Broadly | SugarCRM |
|---|---|---|
| CRM Customization and Configuration |
Data (0 vs 1)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Data Enrichment |
Integration (0 vs 6)
| Feature | Broadly | SugarCRM |
|---|---|---|
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Localization (0 vs 2)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (1 vs 6)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Email & Text Campaigns | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (0 vs 2)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Payments (1 vs 0)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Payments |
Project Management (0 vs 1)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Project Management |
Reporting (1 vs 3)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Digital Ad Reporting | ||
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Reputation (3 vs 0)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Automated Review Requests | ||
| Review Highlights Widget | ||
| Review Monitoring |
SEO (5 vs 0)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Backlink Management | ||
| Citation Builder | ||
| Listings Sync | ||
| Local Search Grid | ||
| SEO Blog Posts |
Sales (0 vs 7)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Scheduling (1 vs 0)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Appointment & Meeting Scheduler |
Security (0 vs 1)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Teams, Roles and Security |
Services (5 vs 0)
| Feature | Broadly | SugarCRM |
|---|---|---|
| AI Receptionist Setup | ||
| Google Business Profile Verification & Claim | ||
| Review Requesting & Responses | ||
| Search Engine Optimization Service | ||
| Social Media Management Service |
Social Media (1 vs 0)
| Feature | Broadly | SugarCRM |
|---|---|---|
| Social Media Manager |
Unique Features
Only in Broadly (35)
AI Chat Receptionist
AI Content Writer
AI Reputation Specialist - Review Requests
AI Reputation Specialist - Review Responses
AI Review Responses
AI Sales Assistant
AI Salesperson
AI SEO Expert
AI Voice Receptionist
AI-Generated Social Content
AI-Powered Web Chat
Net Promoter Score
Missed Call Text-Back
Multi-Channel Inbox
SMS Text Messaging
AudioEye ADA Compliance
CRM
Email & Text Campaigns
Payments
Digital Ad Reporting
+ 15 more unique features
Only in SugarCRM (51)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 31 more unique features
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