Brandfolder vs LiveAgent
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Brandfolder offers fewer features (79 vs 165) and more integrations (10 vs 0). Starting price: Brandfolder at Contact Sales vs LiveAgent at $19/mo. Brandfolder has 76 unique features while LiveAgent has 162 unique features, with 3 features in common.
| Brandfolder | LiveAgent | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 79 | 165 |
| AI-Powered Features | 8 | 11 |
| Starting Price | Contact Sales | $19/mo |
| Pricing Tiers | 2 | 3 |
| Integrations | 10 | 0 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| AI Answer Composer | ||
| AI Answer Improver | ||
| AI Chatbot |
Administration (2 vs 1)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Custom Roles | ||
| Finer Organizational Controls | ||
| User Management |
Analytics (4 vs 4)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Asset Analytics | ||
| Brandfolder & Collection Analytics | ||
| Chat Embedded Tracking | ||
| Chats Overview | ||
| Insights Data Connector | ||
| Online Visitors | ||
| User Insights | ||
| Website Visitor Tracking |
Automation (2 vs 5)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Asset Automation | ||
| Automated Ticket Distribution | ||
| Automation Rules | ||
| Event Rules | ||
| Metadata Conversions | ||
| Time Rules | ||
| To Solve Algorithm |
Branding (3 vs 0)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Enterprise-Level Branding | ||
| Vanity URL | ||
| White Labeling |
CRM (0 vs 4)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Companies Feature | ||
| Contact Fields | ||
| Contact Groups | ||
| Ticket/Customer Insights (CRM) |
Call Management (0 vs 8)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Automatic Callback | ||
| Call Button | ||
| Call Queueing | ||
| Call Routing | ||
| Call Transfers | ||
| IVR (Interactive Voice Response) | ||
| Softphones | ||
| Supported Call Devices |
Collaboration (4 vs 3)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Comments & Annotations | ||
| Internal Calls | ||
| Internal Chat | ||
| Notes | ||
| Templating | ||
| Workflow | ||
| Workspace |
Communication (0 vs 22)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Attachments | ||
| Call Center | ||
| Contact Forms | ||
| Contact Forms - Contact Us Buttons | ||
| Contact Forms - In Page | ||
| Email Forwarding | ||
| Email Templates | ||
| Email Ticketing | ||
| Facebook Integration | ||
| File Sharing Over Chat | ||
| Instagram Integration | ||
| Live Chat | ||
| Real-time Chat | ||
| Real-time Typing View | ||
| Social Media Support |
Compliance (0 vs 2)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Audit Log | ||
| GDPR Compliance |
Configuration (0 vs 5)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Business Hours | ||
| Custom Domain Parking | ||
| Multibrand Support | ||
| Multiple Website Support | ||
| Sounds Configuration |
Content (0 vs 4)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Copy & Paste Images | ||
| GIFs in Tickets | ||
| WYSIWYG Editor | ||
| WYSIWYG Editor for Articles |
Customization (0 vs 13)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Branding | ||
| Call Widgets Customization | ||
| Chat Button | ||
| Chat Button Animations | ||
| Chat Button Gallery | ||
| Chat Invitation Gallery | ||
| Chat Widgets Customization | ||
| Chat Window Docking | ||
| Contact Form Widgets Customization | ||
| Custom Ticket Fields | ||
| Customer Mail Templates | ||
| Customization of System Email Templates | ||
| Video Call Widgets Customization |
Distribution (8 vs 0)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Embed a Brandfolder | ||
| Embeddable Assets | ||
| Print Contact Sheet | ||
| Request Download | ||
| Send-to-Print | ||
| Share Links | ||
| Smart Asset Embedding | ||
| Web-to-Print |
Edit (6 vs 0)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Advanced Video Editing | ||
| Bulk Asset Editing | ||
| Convert File Formats | ||
| Custom Cropping & Preset Sizes | ||
| Enterprise Creative Tooling | ||
| Resize Attachments |
Engagement (0 vs 2)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Chat Welcome Message | ||
| Proactive Chat Invitations |
Feedback (0 vs 4)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Chat Satisfaction Surveys | ||
| Feedback & Suggestions | ||
| Feedback Buttons | ||
| Ticket Satisfaction Survey |
Gamification (0 vs 3)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Benchmarks and Leaderboards | ||
| Gamification Levels | ||
| Rewards & Badges |
Hardware (0 vs 1)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Hardware IP Phone Support |
History (0 vs 2)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Chat History | ||
| Chat Transcripts |
Infrastructure (0 vs 1)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Multiple Data Centers |
Integration (2 vs 3)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| API Keys | ||
| Adobe Creative Suite | ||
| Click to Email | ||
| Open API | ||
| Web Contact Cards |
Knowledge Management (0 vs 2)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Internal Knowledge Base | ||
| Multi Knowledge Base |
Localization (0 vs 2)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Language Adaptable Widgets | ||
| Multiple Language Support |
Management (7 vs 9)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Bulk Merge | ||
| Bulk Move | ||
| Bulk Tagging | ||
| Bulk Update and Upload | ||
| CSV Metasheets | ||
| Call Device Scheduling | ||
| Chat Distribution | ||
| Duplicate Detection | ||
| Max Queue Length | ||
| Pause Feature | ||
| SLA Rules | ||
| Search & Replace | ||
| Service Level Agreement (SLA) | ||
| Service Levels (SLA) | ||
| To Solve Button |
Mobile (0 vs 5)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Android App | ||
| Mobile Chat Window | ||
| Mobile Help Desk Apps | ||
| iOS App | ||
| iPhone/Android Apps |
Notification (0 vs 2)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Email Notifications | ||
| Slack Notifications |
Notifications (1 vs 0)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Notification Center |
Organization (9 vs 2)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Attachments | ||
| Collections | ||
| Controlled Custom Fields | ||
| Departments | ||
| Labels | ||
| My Boards | ||
| Portals | ||
| Sections | ||
| Sorting | ||
| Tags | ||
| Thumbnailing |
Productivity (0 vs 5)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Canned Messages | ||
| Mass Actions | ||
| Multiple Ticket Tabs | ||
| Predefined Answers | ||
| Ticket Filters |
Recording (0 vs 2)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| In-Call Recordings | ||
| Unlimited Call Recordings |
Reporting (0 vs 17)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Agent Availability Monitoring | ||
| Agent Ranking | ||
| Agent Ranking Overview | ||
| Agent Report | ||
| Analytics Overview | ||
| Call Detail Records | ||
| Channel Report | ||
| Department Report | ||
| Online Ticket History | ||
| Performance Report | ||
| Real-time Dashboards | ||
| SLA Compliance Report | ||
| SLA Log Report | ||
| Tag Reports | ||
| Ticket Export |
Search (9 vs 0)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| AI Image Recognition | ||
| Automatic Metadata Extraction | ||
| Custom & Auto Tagging | ||
| Document Intelligence | ||
| Filtering | ||
| In-Document Search | ||
| Pinned Searches | ||
| Suggested Searching | ||
| Video AI |
Security (10 vs 6)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| 2-Step Verification | ||
| 24/7 Antivirus | ||
| Asset Availability Controls | ||
| Ban IPs | ||
| Collection Expiration | ||
| Everything Stored Securely | ||
| HTTPS Encryption | ||
| Identity Management | ||
| Password Validator and Audit Log | ||
| Public & Private Assets | ||
| Request Access | ||
| Rights Management | ||
| SAML & SSO | ||
| SPAM Filters | ||
| Single Sign-On (SSO) |
Self-Service (0 vs 3)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Customer Forum | ||
| Customer Portal | ||
| Knowledge Base |
Storage (2 vs 0)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Cold Storage | ||
| Multiple File Format Support |
Support (6 vs 13)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| AI Configuration Service | ||
| Asset Curation | ||
| Assisted Channels Integration | ||
| Assisted Domain Parking Help | ||
| Brandguide | ||
| Chatbot Setup Service | ||
| Community | ||
| Consulting Services | ||
| Custom Billing Setup | ||
| Dedicated Account Manager | ||
| Design Customization Assistance | ||
| IVR Setup Service | ||
| Knowledge Base | ||
| Priority Support | ||
| Product Setup Training |
Ticket Management (0 vs 7)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Agent Collision Detection | ||
| Hybrid Ticket Stream | ||
| Merge Tickets | ||
| Responsibility Assignment | ||
| Split Tickets | ||
| Ticket Transfers | ||
| Ticketing System |
Upload (3 vs 0)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Easy Bulk Upload with Drag & Drop | ||
| FTP Ingest | ||
| Guest Upload |
Workflow (1 vs 0)
| Feature | Brandfolder | LiveAgent |
|---|---|---|
| Asset Approvals |
Unique Features
Only in Brandfolder (76)
Finer Organizational Controls
User Management
Asset Analytics
Brandfolder & Collection Analytics
Insights Data Connector
User Insights
Asset Automation
Metadata Conversions
Enterprise-Level Branding
Vanity URL
White Labeling
Comments & Annotations
Templating
Workflow
Workspace
Embed a Brandfolder
Embeddable Assets
Print Contact Sheet
Request Download
Send-to-Print
+ 56 more unique features
Only in LiveAgent (162)
Custom Roles
AI Answer Composer
AI Answer Improver
AI Chatbot
Chat Embedded Tracking
Chats Overview
Online Visitors
Website Visitor Tracking
Automated Ticket Distribution
Automation Rules
Event Rules
Time Rules
To Solve Algorithm
Automatic Callback
Call Button
Call Queueing
Call Routing
Call Transfers
IVR (Interactive Voice Response)
Softphones
+ 142 more unique features
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