Brandfolder vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Brandfolder offers more features (79 vs 48) and fewer integrations (10 vs 35). Starting price: Brandfolder at Contact Sales vs Jira Service Management at $29/mo. Brandfolder has 79 unique features while Jira Service Management has 48 unique features, with 0 features in common.
| Brandfolder | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 79 | 48 |
| AI-Powered Features | 8 | 4 |
| Starting Price | Contact Sales | $29/mo |
| Pricing Tiers | 2 | 4 |
| Integrations | 10 | 35 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 74% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| AI-Powered Suggestions | ||
| Intelligent Triage |
Administration (2 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Finer Organizational Controls | ||
| User Management |
Analytics (4 vs 4)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Asset Analytics | ||
| Brandfolder & Collection Analytics | ||
| Customer Satisfaction (CSAT) | ||
| Forecasting & Capacity Planning | ||
| Insights Data Connector | ||
| Queue Analytics | ||
| Reporting & Analytics | ||
| User Insights |
Audit (0 vs 2)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Audit Logging | ||
| Request History |
Automation (2 vs 2)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Asset Automation | ||
| Automation Rules | ||
| Jira Automation for JSM | ||
| Metadata Conversions |
Branding (3 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Enterprise-Level Branding | ||
| Vanity URL | ||
| White Labeling |
Channels (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Multi-Channel Support |
Collaboration (4 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Commenting & Collaboration | ||
| Comments & Annotations | ||
| Templating | ||
| Workflow | ||
| Workspace |
Content (0 vs 2)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Knowledge Management | ||
| Markdown Support |
Core (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Service Desk |
Customization (0 vs 3)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Custom Workflows | ||
| Field Validation | ||
| Request Templates |
Dashboard (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Gadgets & Widgets |
Data (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Data Export & Backup |
Distribution (8 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Embed a Brandfolder | ||
| Embeddable Assets | ||
| Print Contact Sheet | ||
| Request Download | ||
| Send-to-Print | ||
| Share Links | ||
| Smart Asset Embedding | ||
| Web-to-Print |
Edit (6 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Advanced Video Editing | ||
| Bulk Asset Editing | ||
| Convert File Formats | ||
| Custom Cropping & Preset Sizes | ||
| Enterprise Creative Tooling | ||
| Resize Attachments |
Enterprise (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Multi-Tenant Support |
Files (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| File Attachments |
Integration (2 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| API & Webhooks | ||
| Adobe Creative Suite | ||
| Open API |
Management (7 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Bulk Merge | ||
| Bulk Move | ||
| Bulk Tagging | ||
| Bulk Update and Upload | ||
| CSV Metasheets | ||
| Duplicate Detection | ||
| Versioning |
Mobile (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Mobile App |
Monitoring (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Service Health Dashboards |
Notifications (1 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Notification Center | ||
| Real-Time Notifications |
Operations (0 vs 8)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Bulk Operations | ||
| Business Services Mapping | ||
| Change Management | ||
| Incident Management | ||
| Problem Management | ||
| Runbook Integration | ||
| Time Tracking |
Organization (9 vs 2)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Attachments | ||
| Collections | ||
| Controlled Custom Fields | ||
| Labels | ||
| My Boards | ||
| Portals | ||
| Request Linking | ||
| Request Queues | ||
| Sections | ||
| Sorting | ||
| Thumbnailing |
Performance (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| SLA Management |
Portal (0 vs 2)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Self-Service Portal | ||
| Service Catalog |
Productivity (0 vs 2)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Macros & Templates | ||
| Request Cloning |
Reporting (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Scheduled Reports |
Search (9 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| AI Image Recognition | ||
| Advanced Search | ||
| Automatic Metadata Extraction | ||
| Custom & Auto Tagging | ||
| Document Intelligence | ||
| Filtering | ||
| In-Document Search | ||
| Pinned Searches | ||
| Suggested Searching | ||
| Video AI |
Security (10 vs 4)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| 24/7 Antivirus | ||
| Advanced Permissions | ||
| Approvals & Permissions | ||
| Asset Availability Controls | ||
| Collection Expiration | ||
| Confidentiality Levels | ||
| Everything Stored Securely | ||
| Identity Management | ||
| Public & Private Assets | ||
| Request Access | ||
| Rights Management | ||
| SAML & SSO | ||
| SSO & SAML | ||
| Tighter Asset Permissions |
Storage (2 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Cold Storage | ||
| Multiple File Format Support |
Support (6 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Asset Curation | ||
| Brandguide | ||
| Community | ||
| Dedicated Account Manager | ||
| Knowledge Base | ||
| Thoughtful Onboarding |
Team (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Team Management |
Upload (3 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Easy Bulk Upload with Drag & Drop | ||
| FTP Ingest | ||
| Guest Upload |
Workflow (1 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Asset Approvals |
Unique Features
Only in Brandfolder (79)
Finer Organizational Controls
User Management
Asset Analytics
Brandfolder & Collection Analytics
Insights Data Connector
User Insights
Asset Automation
Metadata Conversions
Enterprise-Level Branding
Vanity URL
White Labeling
Comments & Annotations
Templating
Workflow
Workspace
Embed a Brandfolder
Embeddable Assets
Print Contact Sheet
Request Download
Send-to-Print
+ 59 more unique features
Only in Jira Service Management (48)
AI-Powered Suggestions
Intelligent Triage
Customer Satisfaction (CSAT)
Forecasting & Capacity Planning
Queue Analytics
Reporting & Analytics
Audit Logging
Request History
Automation Rules
Jira Automation for JSM
Multi-Channel Support
Commenting & Collaboration
Knowledge Management
Markdown Support
Service Desk
Custom Workflows
Field Validation
Request Templates
Gadgets & Widgets
Data Export & Backup
+ 28 more unique features
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