Brandfolder vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Brandfolder offers more features (79 vs 61) and fewer integrations (10 vs 11). Starting price: Brandfolder at Contact Sales vs Jira Service Management at $20/mo. Brandfolder has 79 unique features while Jira Service Management has 61 unique features, with 0 features in common.
| Brandfolder | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 79 | 61 |
| AI-Powered Features | 8 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 2 | 4 |
| Integrations | 10 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (0 vs 4)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (2 vs 2)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Advanced Admin Controls | ||
| Finer Organizational Controls | ||
| Multiple Sites | ||
| User Management |
Analytics (4 vs 2)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Asset Analytics | ||
| Atlassian Analytics and Data Lake | ||
| Brandfolder & Collection Analytics | ||
| Cross-product Insights | ||
| Insights Data Connector | ||
| User Insights |
Asset Management (0 vs 4)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (2 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Asset Automation | ||
| Metadata Conversions | ||
| Unlimited Automations |
Branding (3 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Enterprise-Level Branding | ||
| Vanity URL | ||
| White Labeling |
Change Management (0 vs 5)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (4 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Comments & Annotations | ||
| Dev and Ops Collaboration | ||
| Templating | ||
| Workflow | ||
| Workspace |
Communication (0 vs 2)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Core ITSM (0 vs 6)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Data Management (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Alert Data Retention |
Distribution (8 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Embed a Brandfolder | ||
| Embeddable Assets | ||
| Print Contact Sheet | ||
| Request Download | ||
| Send-to-Print | ||
| Share Links | ||
| Smart Asset Embedding | ||
| Web-to-Print |
Edit (6 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Advanced Video Editing | ||
| Bulk Asset Editing | ||
| Convert File Formats | ||
| Custom Cropping & Preset Sizes | ||
| Enterprise Creative Tooling | ||
| Resize Attachments |
Incident Management (0 vs 9)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (2 vs 5)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Adobe Creative Suite | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Open API | ||
| Rich APIs |
Knowledge Management (0 vs 3)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Multi-language Support |
Management (7 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Bulk Merge | ||
| Bulk Move | ||
| Bulk Tagging | ||
| Bulk Update and Upload | ||
| CSV Metasheets | ||
| Duplicate Detection | ||
| Versioning |
Mobile (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Mobile App |
Notifications (1 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Notification Center |
Organization (9 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Attachments | ||
| Collections | ||
| Controlled Custom Fields | ||
| Labels | ||
| My Boards | ||
| Portals | ||
| Sections | ||
| Sorting | ||
| Thumbnailing |
Platform (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Service Collection |
Reporting (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Default and Customizable Reports |
Request Management (0 vs 2)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Search (9 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| AI Image Recognition | ||
| Automatic Metadata Extraction | ||
| Custom & Auto Tagging | ||
| Document Intelligence | ||
| Filtering | ||
| In-Document Search | ||
| Pinned Searches | ||
| Suggested Searching | ||
| Video AI |
Security (10 vs 3)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| 24/7 Antivirus | ||
| Asset Availability Controls | ||
| Audit Logs | ||
| Collection Expiration | ||
| Enterprise-grade Identity and Access Management | ||
| Everything Stored Securely | ||
| Identity Management | ||
| Multi-region Data Residency | ||
| Public & Private Assets | ||
| Request Access | ||
| Rights Management | ||
| SAML & SSO | ||
| Tighter Asset Permissions |
Storage (2 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Cold Storage | ||
| Multiple File Format Support |
Support (6 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Asset Curation | ||
| Brandguide | ||
| Community | ||
| Dedicated Account Manager | ||
| Knowledge Base | ||
| Thoughtful Onboarding |
Templates (0 vs 1)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| ESM Templates |
Upload (3 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Easy Bulk Upload with Drag & Drop | ||
| FTP Ingest | ||
| Guest Upload |
Workflow (1 vs 0)
| Feature | Brandfolder | Jira Service Management |
|---|---|---|
| Asset Approvals |
Unique Features
Only in Brandfolder (79)
Finer Organizational Controls
User Management
Asset Analytics
Brandfolder & Collection Analytics
Insights Data Connector
User Insights
Asset Automation
Metadata Conversions
Enterprise-Level Branding
Vanity URL
White Labeling
Comments & Annotations
Templating
Workflow
Workspace
Embed a Brandfolder
Embeddable Assets
Print Contact Sheet
Request Download
Send-to-Print
+ 59 more unique features
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
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