BMC Helix vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
BMC Helix offers fewer features (46 vs 98) and more integrations (30 vs 4). Starting price: BMC Helix at $45/mo vs Vivantio at $49/mo. BMC Helix has 43 unique features while Vivantio has 95 unique features, with 3 features in common.
| BMC Helix | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 46 | 98 |
| AI-Powered Features | 18 | 10 |
| Starting Price | $45/mo | $49/mo |
| Pricing Tiers | 3 | 1 |
| Integrations | 30 | 4 |
| Shared Features | 3 | |
| Shared Integrations | 1 | |
| Data Quality | 73% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
AI & Automation (4 vs 0)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| AI-Powered Virtual Agent | ||
| Intelligent Automation | ||
| Predictive Incident Prevention | ||
| Smart Assignment |
Analytics (3 vs 0)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Performance Analytics | ||
| Reporting and Dashboards | ||
| Survey and Feedback |
Asset Management (0 vs 10)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (3 vs 12)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Self-Healing IT | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Template Management | ||
| Ticket Templates | ||
| Workflow Automation | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Communication (2 vs 5)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Collaboration Tools | ||
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Notification Engine | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (0 vs 3)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| Out Of Office | ||
| Working Time Plans |
Customer Portal (0 vs 11)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
Finance (2 vs 0)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Cloud Cost Management | ||
| Financial Management |
ITSM (0 vs 2)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Implementation (1 vs 0)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Data Migration Tools |
Integration (2 vs 0)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| API Management | ||
| Custom Integrations |
Knowledge Base (0 vs 10)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Monitoring (4 vs 0)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Anomaly Detection | ||
| Digital Experience Monitoring | ||
| Event Management | ||
| Intelligent Alert Management |
Operations (6 vs 0)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Asset Management | ||
| Availability Management | ||
| Capacity Management | ||
| Configuration Management Database | ||
| Discovery and Mapping | ||
| Release Management |
Platform (5 vs 0)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Advanced Search | ||
| Bulk Operations | ||
| Customization Framework | ||
| Mobile Application | ||
| Multi-Tenancy |
Procurement (2 vs 0)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Contract Management | ||
| Supplier Management |
Reporting (0 vs 14)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (4 vs 1)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Audit Trails | ||
| Compliance Management | ||
| Multiple IdP | ||
| Role-Based Access Control | ||
| Single Sign-On |
Service Management (8 vs 0)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Change Management | ||
| Demand Management | ||
| Incident Management | ||
| Knowledge Management | ||
| Problem Management | ||
| Request Management | ||
| Service Catalog | ||
| Service Level Management |
Task Management (0 vs 1)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Third Party Management |
Workspace (0 vs 4)
| Feature | BMC Helix | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in BMC Helix (43)
AI-Powered Virtual Agent
Intelligent Automation
Predictive Incident Prevention
Smart Assignment
Performance Analytics
Reporting and Dashboards
Survey and Feedback
Self-Healing IT
Template Management
Workflow Automation
Collaboration Tools
Notification Engine
Cloud Cost Management
Financial Management
Data Migration Tools
API Management
Custom Integrations
Anomaly Detection
Digital Experience Monitoring
Event Management
+ 23 more unique features
Only in Vivantio (95)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 75 more unique features
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