Beamer vs Comm100
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Beamer offers fewer features (26 vs 131) and fewer integrations (5 vs 12). Starting price: Beamer at $59/mo vs Comm100 at $39/mo. Beamer has 26 unique features while Comm100 has 131 unique features, with 0 features in common.
| Beamer | Comm100 | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 26 | 131 |
| AI-Powered Features | 0 | 6 |
| Starting Price | $59/mo | $39/mo |
| Pricing Tiers | 6 | 15 |
| Integrations | 5 | 12 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | Beamer | Comm100 |
|---|---|---|
| AI Agent | ||
| AI Copilot | ||
| AI Insights | ||
| AI Knowledge | ||
| AI Onboarding | ||
| AI QA |
Analytics (1 vs 22)
| Feature | Beamer | Comm100 |
|---|---|---|
| 24/7 Distribution Reporting | ||
| Advanced Reporting | ||
| Agent Performance Metrics | ||
| Agent Workload Analytics | ||
| Automatic Invitation Analytics | ||
| Basic Reporting | ||
| Campaign-specific Reports | ||
| Canned Message Usage Analytics | ||
| Chat Source Tracking | ||
| Conversion Tracking | ||
| Custom Reporting | ||
| Department-specific Reports | ||
| Manual Invitation Analytics | ||
| Post-chat Survey Report | ||
| Pre-chat Survey Report |
Authentication (0 vs 3)
| Feature | Beamer | Comm100 |
|---|---|---|
| Agent Single Sign-On | ||
| Facebook Login | ||
| Visitor Single Sign-On |
Automation (1 vs 1)
| Feature | Beamer | Comm100 |
|---|---|---|
| Announcement Scheduling | ||
| Auto End Chats |
Collaboration (1 vs 1)
| Feature | Beamer | Comm100 |
|---|---|---|
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 9)
| Feature | Beamer | Comm100 |
|---|---|---|
| Audio-Video Chat | ||
| Department Broadcasting | ||
| File Sharing | ||
| Live Chat | ||
| Offline Messages | ||
| Screen Sharing | ||
| Team Chat | ||
| Ticketing & Messaging | ||
| Voice |
Compliance (0 vs 3)
| Feature | Beamer | Comm100 |
|---|---|---|
| Audit Logs | ||
| Credit Card Masking | ||
| Restricted Words |
Content (1 vs 0)
| Feature | Beamer | Comm100 |
|---|---|---|
| Media Support |
Customization (0 vs 6)
| Feature | Beamer | Comm100 |
|---|---|---|
| Custom Away Status | ||
| Custom CSS and JavaScript | ||
| Custom Variables | ||
| Image Chat Button | ||
| Remove Powered by Comm100 | ||
| Text Link Chat Button |
Data Collection (0 vs 4)
| Feature | Beamer | Comm100 |
|---|---|---|
| Custom Fields | ||
| Post-chat Survey | ||
| Pre-chat Survey | ||
| Visitor Capture |
Data Management (0 vs 2)
| Feature | Beamer | Comm100 |
|---|---|---|
| Chat Transcript Export | ||
| Contact Management |
Deployment (0 vs 2)
| Feature | Beamer | Comm100 |
|---|---|---|
| Cloud Deployment | ||
| On-premise Deployment |
Developer Tools (2 vs 0)
| Feature | Beamer | Comm100 |
|---|---|---|
| API | ||
| Staging Account |
Display & Customization (4 vs 0)
| Feature | Beamer | Comm100 |
|---|---|---|
| Custom Domain | ||
| Customization | ||
| Standalone Public Page | ||
| Widget |
Efficiency (0 vs 7)
| Feature | Beamer | Comm100 |
|---|---|---|
| Canned Message Linking | ||
| Canned Message Shortcut | ||
| Canned Messages | ||
| Chat Wrap-up Codes | ||
| Chat Wrap-ups | ||
| Keyboard Shortcuts | ||
| Multiple Simultaneous Chats |
Engagement (1 vs 4)
| Feature | Beamer | Comm100 |
|---|---|---|
| Automatic Proactive Chat | ||
| Comments & Reactions | ||
| Manual Proactive Chat | ||
| Page Push | ||
| Proactive Chat Invitation |
Feedback (0 vs 1)
| Feature | Beamer | Comm100 |
|---|---|---|
| Visitor Rating |
Feedback & Surveys (3 vs 0)
| Feature | Beamer | Comm100 |
|---|---|---|
| Feedback | ||
| Feedback and Reactions | ||
| NPS Survey |
Installation (1 vs 0)
| Feature | Beamer | Comm100 |
|---|---|---|
| WordPress Plugin |
Integration (0 vs 3)
| Feature | Beamer | Comm100 |
|---|---|---|
| Agent Console Extension | ||
| Custom SMTP Server | ||
| Offline to Email Forwarding |
Integrations (1 vs 0)
| Feature | Beamer | Comm100 |
|---|---|---|
| Integrations |
Localization (1 vs 0)
| Feature | Beamer | Comm100 |
|---|---|---|
| Multi-language Support |
Management (0 vs 10)
| Feature | Beamer | Comm100 |
|---|---|---|
| Agent Capacity Management | ||
| Agent Group Tags | ||
| Agent Removal | ||
| Agent Shift Management | ||
| Agent Status Management | ||
| Departments | ||
| Group Chats by Status | ||
| Manager Chat Joining | ||
| Shift Management | ||
| Supervision and Quality Control |
Marketing (0 vs 1)
| Feature | Beamer | Comm100 |
|---|---|---|
| Dynamic Chat Campaigns |
Messaging (4 vs 0)
| Feature | Beamer | Comm100 |
|---|---|---|
| Boosted Announcements | ||
| In-App Notifications | ||
| Notification Center | ||
| Push Notifications |
Mobile (0 vs 4)
| Feature | Beamer | Comm100 |
|---|---|---|
| Adaptive Chat Button | ||
| Mobile App | ||
| Mobile Chat Button | ||
| Mobile SDK |
Notifications (0 vs 2)
| Feature | Beamer | Comm100 |
|---|---|---|
| Audio Alerts | ||
| Visual Alerts |
Optimization (0 vs 1)
| Feature | Beamer | Comm100 |
|---|---|---|
| Queue Management |
Personalization (0 vs 8)
| Feature | Beamer | Comm100 |
|---|---|---|
| Agent Avatar | ||
| Auto-translation | ||
| Automatic Translation | ||
| Chat Button and Window Styles | ||
| Customizable Chat Window | ||
| Dynamic Design | ||
| Multi-language Chat | ||
| Offline Message Window |
Product Communication (1 vs 0)
| Feature | Beamer | Comm100 |
|---|---|---|
| Changelog |
Reporting & Analytics (1 vs 0)
| Feature | Beamer | Comm100 |
|---|---|---|
| Analytics |
Routing (0 vs 7)
| Feature | Beamer | Comm100 |
|---|---|---|
| Advanced Chat Routing | ||
| Agent Accept Chats Automatically | ||
| Backup Department | ||
| Chat Routing | ||
| Chat Transfer | ||
| Load Balancing | ||
| Round Robin Assignment |
Security (0 vs 7)
| Feature | Beamer | Comm100 |
|---|---|---|
| Advanced Password Policies | ||
| Agent Ban Visitors | ||
| Agent IP Restriction | ||
| Agent Permissions | ||
| CAPTCHA Verification | ||
| Role-based Access Control | ||
| TLS Encryption |
Self-Service (0 vs 2)
| Feature | Beamer | Comm100 |
|---|---|---|
| Booking | ||
| Knowledge Base |
Support (0 vs 5)
| Feature | Beamer | Comm100 |
|---|---|---|
| 24/7 Live Chat Support | ||
| Email Support | ||
| Guided Onboarding | ||
| Named Customer Success Manager | ||
| Phone Support |
Targeting (0 vs 3)
| Feature | Beamer | Comm100 |
|---|---|---|
| Custom Visitor Filter | ||
| Domain-specific Chat Display | ||
| Visitor Segmentation |
Targeting & Personalization (3 vs 0)
| Feature | Beamer | Comm100 |
|---|---|---|
| Advanced Segmentation | ||
| Basic Segmentation | ||
| Segmentation |
Tools (0 vs 2)
| Feature | Beamer | Comm100 |
|---|---|---|
| Auto Login/Logout | ||
| Spell Check |
UX (0 vs 5)
| Feature | Beamer | Comm100 |
|---|---|---|
| Chat Queue Display | ||
| Pin Chat to Tab | ||
| Sent and Seen Indicators | ||
| Typing Sneak Peek | ||
| Visitor Typing Indicator |
Unique Features
Only in Beamer (26)
User Activities Tracking
Announcement Scheduling
Team Collaboration
Media Support
API
Staging Account
Custom Domain
Customization
Standalone Public Page
Widget
Comments & Reactions
Feedback
Feedback and Reactions
NPS Survey
WordPress Plugin
Integrations
Multi-language Support
Boosted Announcements
In-App Notifications
Notification Center
+ 6 more unique features
Only in Comm100 (131)
AI Agent
AI Copilot
AI Insights
AI Knowledge
AI Onboarding
AI QA
24/7 Distribution Reporting
Advanced Reporting
Agent Performance Metrics
Agent Workload Analytics
Automatic Invitation Analytics
Basic Reporting
Campaign-specific Reports
Canned Message Usage Analytics
Chat Source Tracking
Conversion Tracking
Custom Reporting
Department-specific Reports
Manual Invitation Analytics
Post-chat Survey Report
+ 111 more unique features
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