Zendesk Sell vs Salesmate
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zendesk Sell offers fewer features (29 vs 108) and fewer integrations (4 vs 22). Starting price: Zendesk Sell at $19/mo vs Salesmate at $23/mo. Zendesk Sell has 26 unique features while Salesmate has 104 unique features, with 3 features in common.
| Zendesk Sell | Salesmate | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 29 | 108 |
| AI-Powered Features | 0 | 17 |
| Starting Price | $19/mo | $23/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 4 | 22 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 100% |
Feature Comparison by Category
AI & Automation (0 vs 11)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| AI Agent Credits | ||
| AI Autopilot | ||
| AI Co-pilot | ||
| AI Research | ||
| Auto Profile Enrichment | ||
| Automate Support | ||
| Communication Summarization | ||
| Compose Emails | ||
| Contact Insights | ||
| Sandy AI | ||
| Support Co-pilot |
Activity Management (0 vs 2)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Activities | ||
| Sales Activity Tracking |
Administration (1 vs 1)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Advanced Permissions and Roles | ||
| Team Management |
Analytics (4 vs 0)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Accurate Forecasting | ||
| Advanced Analytics | ||
| Performance Metrics | ||
| Pipeline Analysis |
Automation (3 vs 6)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Auto Assignments | ||
| Extra Smart Flow Credits | ||
| Sales Triggers | ||
| Sequences | ||
| Smart Flows | ||
| Smart Queue | ||
| Task Automation |
Calendar (0 vs 1)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Calendar Management |
Call Management (0 vs 9)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Call Logging | ||
| Call Recordings | ||
| Call Trackers and Insights | ||
| Call Transcriptions | ||
| Click-to-Call | ||
| Conversation History | ||
| Power Dialer | ||
| Virtual Phone Numbers | ||
| Voicemail Drop |
Calling (1 vs 0)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Power Dialer |
Collaboration (0 vs 1)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Team Inbox |
Communication (1 vs 3)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Call and Text | ||
| Calling and Texting | ||
| Conversation Inbox | ||
| Texts |
Contact Management (0 vs 3)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Bulk Actions | ||
| Contact Management | ||
| Filters / Segmentation / Search |
Core CRM (2 vs 0)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Centralized Platform | ||
| Contact and Deal Management |
Customization (1 vs 7)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Calculated Fields | ||
| Custom Activity Types | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Validation Rules | ||
| Formula Fields | ||
| Multiple Currencies and Timezones | ||
| Zendesk Sunshine Custom Objects |
Data Management (0 vs 1)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Custom Duplicate Management |
Deal Management (1 vs 0)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Deal Scoring |
Document Management (0 vs 1)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Documents |
Email (1 vs 0)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Bulk Outreach |
Email Analytics (0 vs 1)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Email Metrics |
Email Integration (0 vs 1)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| 2-Way Email Sync |
Email Management (0 vs 6)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Bulk Emails | ||
| Dedicated IP Address | ||
| Email Subscription | ||
| Email Templates | ||
| Email Tracking | ||
| Integrated Inbox |
Email Marketing (0 vs 1)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Email Campaign |
Engagement (1 vs 0)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Sales Engagement Tools |
Financial (1 vs 0)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Subscriptions |
Infrastructure (0 vs 1)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Dedicated IP |
Integration (4 vs 0)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| API Access | ||
| Complete Customer View | ||
| Email Integration | ||
| Zendesk Marketplace |
Lead Capture (0 vs 2)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Web Form | ||
| Web Forms |
Lead Management (2 vs 3)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Lead Generation | ||
| Lead Scoring | ||
| MQL Scoring | ||
| Segmentation |
Marketing Analytics (0 vs 1)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Marketing Insights |
Marketing Automation (0 vs 2)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Lead Nurturing | ||
| Text Campaigns |
Marketing Optimization (0 vs 1)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| AB Testing |
Messaging (0 vs 2)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Text & MMS | ||
| Text Messaging (SMS) |
Mobile (1 vs 1)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Mobile App | ||
| Mobile CRM |
Organization (1 vs 0)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Smart Lists and Templates |
Productivity (1 vs 0)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Task Player |
Reporting (2 vs 0)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Activity Reporting | ||
| Custom Dashboards |
Reporting & Analytics (0 vs 13)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Activity Reports | ||
| Advanced Goal Management | ||
| Custom Dashboard and Reports | ||
| Custom Reports | ||
| Custom Views / Segments / Reports | ||
| Deal Pipeline Forecast | ||
| Detailed Analytics | ||
| Goal-Oriented Reports | ||
| Goals | ||
| Pipeline & Revenue Reports | ||
| Reports | ||
| Sales Activity Reports | ||
| Visual Sales Reports |
Sales Management (0 vs 5)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Deal Credit Split | ||
| Deal Management | ||
| Product & Quote Management | ||
| Product Management | ||
| Quotes |
Sales Pipeline (0 vs 2)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Deal Pipeline Stages | ||
| Visual Sales Pipeline |
Scheduling (0 vs 2)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Meeting Scheduler | ||
| Schedule Meetings |
Security & Compliance (0 vs 1)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Audit Logs |
Security & Permissions (0 vs 4)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Field-Based Permissions | ||
| IP Restriction | ||
| SSO | ||
| User Roles and Access Control |
Support & Training (0 vs 4)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| 24x7 Support | ||
| Dedicated Account Manager | ||
| Dedicated Onboarding Consultation | ||
| Quarterly Business Review |
Support Analytics (0 vs 3)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| CSAT / CES Surveys | ||
| Satisfaction Reports | ||
| Surveys |
Support Management (0 vs 6)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Chat | ||
| Knowledge Management | ||
| SLAs | ||
| Service Level Agreements | ||
| Social Media Support | ||
| Ticket Management |
Tracking (1 vs 0)
| Feature | Zendesk Sell | Salesmate |
|---|---|---|
| Activity Tracking |
Unique Features
Only in Zendesk Sell (26)
Advanced Permissions and Roles
Accurate Forecasting
Advanced Analytics
Performance Metrics
Pipeline Analysis
Sales Triggers
Task Automation
Call and Text
Centralized Platform
Contact and Deal Management
Zendesk Sunshine Custom Objects
Deal Scoring
Bulk Outreach
Sales Engagement Tools
Subscriptions
API Access
Complete Customer View
Email Integration
Zendesk Marketplace
Lead Generation
+ 6 more unique features
Only in Salesmate (104)
Activities
Sales Activity Tracking
Team Management
AI Agent Credits
AI Autopilot
AI Co-pilot
AI Research
Auto Profile Enrichment
Automate Support
Communication Summarization
Compose Emails
Contact Insights
Sandy AI
Support Co-pilot
Auto Assignments
Extra Smart Flow Credits
Smart Flows
Smart Queue
Calendar Management
Call Logging
+ 84 more unique features
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