Zendesk Sell vs Pipeliner CRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zendesk Sell offers fewer features (29 vs 82) and fewer integrations (4 vs 12). Starting price: Zendesk Sell at $19/mo vs Pipeliner CRM at $75/mo. Zendesk Sell has 26 unique features while Pipeliner CRM has 79 unique features, with 3 features in common.
| Zendesk Sell | Pipeliner CRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 29 | 82 |
| AI-Powered Features | 0 | 4 |
| Starting Price | $19/mo | $75/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 4 | 12 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (0 vs 4)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| AI Email Assistant | ||
| Insights | ||
| Pipeliner Voyager AI | ||
| Voice-to-Text Transcription |
Account Management (0 vs 2)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Account Health | ||
| Account Plans |
Activity Management (0 vs 5)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Activity Management | ||
| Appointment Scheduler | ||
| Notes Management | ||
| Reminders | ||
| Task Management |
Administration (1 vs 5)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Advanced Permissions | ||
| Advanced Permissions and Roles | ||
| Audit Log | ||
| Custom User Roles and Permissions | ||
| Field Permissions | ||
| Sandbox Environment |
Analytics (4 vs 0)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Accurate Forecasting | ||
| Advanced Analytics | ||
| Performance Metrics | ||
| Pipeline Analysis |
Automation (3 vs 4)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Approval Processes | ||
| Automatizer Workflow Engine | ||
| Email Automation | ||
| Sales Automation | ||
| Sales Triggers | ||
| Sequences | ||
| Task Automation |
Calling (1 vs 0)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Power Dialer |
Collaboration (0 vs 1)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Feeds (Built-in Internal Messaging) |
Communication (1 vs 0)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Call and Text |
Communications (0 vs 2)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Calling Integration | ||
| Email Integration |
Compliance (0 vs 1)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| GDPR Compliance |
Content Management (0 vs 3)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Attachment Management | ||
| Document Management | ||
| Online Forms |
Core CRM (2 vs 5)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Account Management | ||
| Centralized Platform | ||
| Contact Management | ||
| Contact and Deal Management | ||
| Lead Management | ||
| Opportunity Management | ||
| Pipeline Management |
Customization (1 vs 5)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Custom Entities | ||
| Custom Fields | ||
| Lookup Fields | ||
| Multiple Form Views | ||
| Rollup Fields | ||
| Zendesk Sunshine Custom Objects |
Data Management (0 vs 6)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Advanced Filtering | ||
| Bulk Ownership Updates | ||
| Bulk Updates | ||
| Import/Export Capabilities | ||
| Merge Contacts & Accounts | ||
| Opportunity and Lead Archive View |
Data Protection (0 vs 1)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Daily Database Backups |
Data Quality (0 vs 1)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Duplicate Checker |
Deal Management (1 vs 0)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Deal Scoring |
Email (1 vs 0)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Bulk Outreach |
Email Marketing (0 vs 3)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Email Personalization | ||
| Email Sequencing | ||
| Mass Email Tracking |
Engagement (1 vs 0)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Sales Engagement Tools |
Financial (1 vs 0)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Subscriptions |
Integration (4 vs 0)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| API Access | ||
| Complete Customer View | ||
| Email Integration | ||
| Zendesk Marketplace |
Lead Management (2 vs 0)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Lead Generation | ||
| Lead Scoring |
Localization (0 vs 1)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Multiple Currencies |
Mobile (1 vs 1)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Mobile App |
Organization (1 vs 1)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Custom Business Units | ||
| Smart Lists and Templates |
Productivity (1 vs 0)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Task Player |
Project Management (0 vs 4)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Gantt View | ||
| Multiple Custom Projects | ||
| Objective View | ||
| Project Engine |
Reporting (2 vs 4)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Activity Reporting | ||
| Advanced Reporting | ||
| Custom Dashboards | ||
| Navigator Dashboard | ||
| Scheduled Reports |
Sales Analytics (0 vs 1)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Whitespace Account Matrix |
Sales Management (0 vs 6)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Custom Pipeline Stages | ||
| Custom Products and Services Catalog | ||
| Forecasting & Quotas | ||
| Multiple Custom Pipelines | ||
| Quote Management | ||
| Target Multiple KPIs |
Security (0 vs 5)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| 2-Factor Authentication | ||
| Email Domain Restrictions | ||
| Encryption at Rest | ||
| SSL Encryption | ||
| Single Sign-On (SAML 2.0) |
Tracking (1 vs 0)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Activity Tracking |
User Interface (0 vs 5)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Compact View | ||
| In-App Notifications | ||
| Personalized User Interfaces | ||
| Power Panel | ||
| Record Preview |
Visualization (0 vs 6)
| Feature | Zendesk Sell | Pipeliner CRM |
|---|---|---|
| Account Matrix View | ||
| Dynamic Target Views | ||
| Dynamic Velocity View | ||
| Map View | ||
| Visual Account and Contact Org Chart | ||
| Visual Opportunity and Lead Buying Center |
Unique Features
Only in Zendesk Sell (26)
Advanced Permissions and Roles
Accurate Forecasting
Advanced Analytics
Performance Metrics
Pipeline Analysis
Sales Triggers
Sequences
Task Automation
Power Dialer
Call and Text
Centralized Platform
Contact and Deal Management
Zendesk Sunshine Custom Objects
Deal Scoring
Bulk Outreach
Sales Engagement Tools
Subscriptions
API Access
Complete Customer View
Zendesk Marketplace
+ 6 more unique features
Only in Pipeliner CRM (79)
Account Health
Account Plans
Activity Management
Appointment Scheduler
Notes Management
Reminders
Task Management
Advanced Permissions
Audit Log
Custom User Roles and Permissions
Field Permissions
Sandbox Environment
AI Email Assistant
Insights
Pipeliner Voyager AI
Voice-to-Text Transcription
Approval Processes
Automatizer Workflow Engine
Email Automation
Sales Automation
+ 59 more unique features
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