Zendesk Sell vs Follow Up Boss
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Zendesk Sell offers fewer features (29 vs 60) and fewer integrations (4 vs 10). Starting price: Zendesk Sell at $19/mo vs Follow Up Boss at $69/mo. Zendesk Sell has 28 unique features while Follow Up Boss has 59 unique features, with 1 features in common.
| Zendesk Sell | Follow Up Boss | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 29 | 60 |
| AI-Powered Features | 0 | 5 |
| Starting Price | $19/mo | $69/mo |
| Pricing Tiers | 4 | 3 |
| Integrations | 4 | 10 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| FUB AI | ||
| Predictive Lead Prioritization | ||
| Smart Messages | ||
| Smart Summaries | ||
| Suggested Tasks |
Administration (1 vs 0)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Advanced Permissions and Roles |
Alerts (0 vs 1)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Lead and Activity Notifications |
Analytics (4 vs 1)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Accurate Forecasting | ||
| Advanced Analytics | ||
| Email Open & Click Tracking | ||
| Performance Metrics | ||
| Pipeline Analysis |
Automation (3 vs 7)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Action Plan Sharing Library | ||
| Action Plans | ||
| Advanced Lead Distribution | ||
| Automated Task Assignment | ||
| Automatic Call Logging | ||
| First to Claim Lead Distribution | ||
| Lead Distribution | ||
| Sales Triggers | ||
| Sequences | ||
| Task Automation |
Calling (1 vs 0)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Power Dialer |
Collaboration (0 vs 6)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Collaborate with Lenders | ||
| Collaborators | ||
| Mentions | ||
| Shared Inboxes/Ring Groups | ||
| Team Collaboration | ||
| Team Inboxes |
Communication (1 vs 11)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Batch Emailing | ||
| Call Recordings | ||
| Call Transferring | ||
| Call and Text | ||
| Calling Feature | ||
| Company Number for Texting | ||
| Email & Text Templates | ||
| Individual Agent Numbers | ||
| Instant Text | ||
| Integrated Dialer | ||
| Two-Way Texting | ||
| Unlimited Calling & Texting |
Core (0 vs 2)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Lead Management | ||
| Mobile App |
Core CRM (2 vs 0)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Centralized Platform | ||
| Contact and Deal Management |
Customization (1 vs 0)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Zendesk Sunshine Custom Objects |
Deal Management (1 vs 0)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Deal Scoring |
Email (1 vs 0)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Bulk Outreach |
Engagement (1 vs 1)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Automated Drip Engagement | ||
| Sales Engagement Tools |
Financial (1 vs 0)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Subscriptions |
Integration (4 vs 6)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| API Access | ||
| Automatically Import Leads | ||
| Calendar Sync | ||
| Complete Customer View | ||
| Email Integration | ||
| Import Database from Any CRM | ||
| Lead Source Connections | ||
| Open Platform | ||
| Two-Way Email Sync | ||
| Zendesk Marketplace |
Lead Management (2 vs 1)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Lead Generation | ||
| Lead Scoring | ||
| Manually Add Leads |
Mobile (1 vs 0)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Mobile App |
Organization (1 vs 6)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Calendar Appointments | ||
| Daily Hotsheet | ||
| Deal Tracking | ||
| File Storage | ||
| Smart Lists | ||
| Smart Lists and Templates | ||
| Teams Within Teams |
Productivity (1 vs 0)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Task Player |
Reporting (2 vs 4)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Activity Reporting | ||
| Advanced Reporting | ||
| Agent Activity Reporting | ||
| Call Reporting | ||
| Custom Dashboards | ||
| Lead Source Reporting |
Support (0 vs 9)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| 24/7 Phone & Email Support | ||
| Dedicated Success Manager | ||
| Enhanced Onboarding | ||
| Enhanced Support & Training | ||
| Help Connecting Lead Sources | ||
| Help Importing Contacts | ||
| Personalized Onboarding | ||
| Priority Support | ||
| Setup & Training |
Tracking (1 vs 0)
| Feature | Zendesk Sell | Follow Up Boss |
|---|---|---|
| Activity Tracking |
Unique Features
Only in Zendesk Sell (28)
Advanced Permissions and Roles
Accurate Forecasting
Advanced Analytics
Performance Metrics
Pipeline Analysis
Sales Triggers
Sequences
Task Automation
Power Dialer
Call and Text
Centralized Platform
Contact and Deal Management
Zendesk Sunshine Custom Objects
Deal Scoring
Bulk Outreach
Sales Engagement Tools
Subscriptions
API Access
Complete Customer View
Email Integration
+ 8 more unique features
Only in Follow Up Boss (59)
FUB AI
Predictive Lead Prioritization
Smart Messages
Smart Summaries
Suggested Tasks
Lead and Activity Notifications
Email Open & Click Tracking
Action Plan Sharing Library
Action Plans
Advanced Lead Distribution
Automated Task Assignment
Automatic Call Logging
First to Claim Lead Distribution
Lead Distribution
Collaborate with Lenders
Collaborators
Mentions
Shared Inboxes/Ring Groups
Team Collaboration
Team Inboxes
+ 39 more unique features
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