IFS Enterprise Service Management (ESM) vs Vivantio
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
IFS Enterprise Service Management (ESM) offers fewer features (11 vs 98). Starting price: IFS Enterprise Service Management (ESM) at Contact Sales vs Vivantio at $49/mo. IFS Enterprise Service Management (ESM) has 11 unique features while Vivantio has 98 unique features, with 0 features in common.
| IFS Enterprise Service Management (ESM) | Vivantio | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 11 | 98 |
| AI-Powered Features | 1 | 10 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 1 |
| Integrations | 4 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 90% |
Feature Comparison by Category
AI (0 vs 7)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| AI Assist | ||
| AI Enrich | ||
| AI Evolve | ||
| AI Knowledge Search | ||
| AI Sentiment Analysis | ||
| AI Summarization | ||
| AI Text Editor |
Analytics & Reporting (1 vs 0)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Real-Time Insights and Reporting |
Asset Management (0 vs 10)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Advanced Asset Management | ||
| Asset Auditing | ||
| Asset Discovery | ||
| Asset Federation | ||
| Asset Management / CMDB | ||
| Asset Relationships | ||
| Asset Ticket History | ||
| Asset Types and Categorization | ||
| Customizable Asset Layout | ||
| Impact Maps |
Automation (1 vs 12)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Dynamic Assignment | ||
| Email to Ticket | ||
| Follow-the-Sun Routing | ||
| Intelligent Workflow Automation | ||
| Note Templates | ||
| Round Robin Assignment | ||
| Routing Rules | ||
| Sender Tracking | ||
| Skills-based Routing | ||
| Smart Actions | ||
| Template Action Types | ||
| Ticket Templates | ||
| Workflow Designer |
CRM (0 vs 5)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Client Alerts | ||
| Client Categories | ||
| Client Highlight Rules | ||
| Client Management / CRM | ||
| Client SLAs |
Case Management (1 vs 0)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Advanced Case Management |
Collaboration (1 vs 0)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Context Sharing |
Communication (0 vs 5)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Email Signatures | ||
| Email Templates | ||
| Email Themes | ||
| Review / Reply / Forward | ||
| Rich Text History & Notes |
Configuration (1 vs 3)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Email to Ticket Sender Rules | ||
| No-Code Configuration and Integration | ||
| Out Of Office | ||
| Working Time Plans |
Core Platform (3 vs 0)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| IFS assyst Platform | ||
| Multi-Function Service Coverage | ||
| Unified Service Experience |
Customer Portal (0 vs 11)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Anonymous SSP Access | ||
| Guided Categories | ||
| HTML & CSS | ||
| Localization | ||
| Page Editor | ||
| Self Service Portal | ||
| Self Service Portal Instances | ||
| Self Service Roles | ||
| Service Catalog | ||
| Theme Editor | ||
| Ticket Deflection |
Customization (0 vs 6)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Cascading Custom Forms and Fields | ||
| Conditional Custom Forms | ||
| Conditional Custom Forms and Fields | ||
| Custom Forms & Fields | ||
| Linked Custom Fields | ||
| Multiline Custom Forms |
Developer (0 vs 2)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| JavaScript Support | ||
| oData Support |
Feedback (0 vs 3)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| NPS/CSAT Surveys | ||
| Sentiment Surveys | ||
| Surveys |
ITSM (0 vs 2)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| ITSM / ITIL Support | ||
| Service Level Management |
Knowledge Base (0 vs 10)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Article Creation on Ticket Closure | ||
| Article Expiry | ||
| Article Templates | ||
| Article Themes | ||
| Customer Knowledge Base Feedback | ||
| Customizable Article Layout | ||
| Knowledge Base | ||
| Knowledge Base Segregation | ||
| Knowledge Management | ||
| Link Tickets to Articles |
Mobile (1 vs 0)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Mobile Execution |
Reporting (0 vs 14)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| BI Integrations | ||
| Built-in BI | ||
| Customer Portal Reports | ||
| Data Builder | ||
| Live Dashboards | ||
| Managed Data Warehouse | ||
| Quick Reports | ||
| Report Builder | ||
| Report Catalog | ||
| Scheduled Reports | ||
| Self Service Dashboards | ||
| Self Service Reports | ||
| Track Effort | ||
| Wallboards |
Security (0 vs 1)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Multiple IdP |
Service Management (1 vs 0)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Service Lifecycle Management (SLM) |
Task Management (0 vs 1)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Task Management |
Ticketing (0 vs 1)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Configurable Ticket Types |
Vendor Management (0 vs 1)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Third Party Management |
Work Management (1 vs 0)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Work Order Management |
Workspace (0 vs 4)
| Feature | IFS Enterprise Service Management (ESM) | Vivantio |
|---|---|---|
| Customizable Columns | ||
| Multi-line Detail Screens | ||
| Personalized Workspaces | ||
| Watch List |
Unique Features
Only in IFS Enterprise Service Management (ESM) (11)
Real-Time Insights and Reporting
Intelligent Workflow Automation
Advanced Case Management
Context Sharing
No-Code Configuration and Integration
IFS assyst Platform
Multi-Function Service Coverage
Unified Service Experience
Mobile Execution
Service Lifecycle Management (SLM)
Work Order Management
Only in Vivantio (98)
AI Assist
AI Enrich
AI Evolve
AI Knowledge Search
AI Sentiment Analysis
AI Summarization
AI Text Editor
Advanced Asset Management
Asset Auditing
Asset Discovery
Asset Federation
Asset Management / CMDB
Asset Relationships
Asset Ticket History
Asset Types and Categorization
Customizable Asset Layout
Impact Maps
Dynamic Assignment
Email to Ticket
Follow-the-Sun Routing
+ 78 more unique features
View IFS Enterprise Service Management (ESM) details View Vivantio details IFS Enterprise Service Management (ESM) alternatives Vivantio alternatives
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