IFS Enterprise Service Management (ESM) vs Jira Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
IFS Enterprise Service Management (ESM) offers fewer features (11 vs 61) and fewer integrations (4 vs 11). Starting price: IFS Enterprise Service Management (ESM) at Contact Sales vs Jira Service Management at $20/mo. IFS Enterprise Service Management (ESM) has 11 unique features while Jira Service Management has 61 unique features, with 0 features in common.
| IFS Enterprise Service Management (ESM) | Jira Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 11 | 61 |
| AI-Powered Features | 1 | 10 |
| Starting Price | Contact Sales | $20/mo |
| Pricing Tiers | 0 | 4 |
| Integrations | 4 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| 24/7 Self-Service AI Teammates | ||
| AI-Powered Request Triage | ||
| AI-Powered Virtual Service Agent | ||
| Rovo Agents | ||
| Rovo Search and Chat | ||
| Smart Context with Teamwork Graph |
AIOps (0 vs 4)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| AI Incident Creation | ||
| AI Post-Incident Reviews | ||
| AI Risk Assessment | ||
| Alert Grouping |
Administration (0 vs 2)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Advanced Admin Controls | ||
| Multiple Sites |
Analytics (0 vs 2)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Atlassian Analytics and Data Lake | ||
| Cross-product Insights |
Analytics & Reporting (1 vs 0)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Real-Time Insights and Reporting |
Asset Management (0 vs 4)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Asset and Configuration Management | ||
| Asset and Service Repository | ||
| Service Dependency Management | ||
| Service Registry |
Automation (1 vs 1)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Intelligent Workflow Automation | ||
| Unlimited Automations |
Case Management (1 vs 0)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Advanced Case Management |
Change Management (0 vs 5)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Change Calendar | ||
| Change Management Configuration | ||
| Change Risk Assessment | ||
| Deployment Gating with CI/CD Tools | ||
| Deployment Tracking |
Collaboration (1 vs 1)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Context Sharing | ||
| Dev and Ops Collaboration |
Communication (0 vs 2)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Status Pages | ||
| Unlimited Email Notifications |
Configuration (1 vs 0)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| No-Code Configuration and Integration |
Core ITSM (0 vs 6)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Asset Management | ||
| Change Management | ||
| Configuration Management | ||
| Incident Management | ||
| Problem Management | ||
| Request Management |
Core Platform (3 vs 0)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| IFS assyst Platform | ||
| Multi-Function Service Coverage | ||
| Unified Service Experience |
Data Management (0 vs 1)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Alert Data Retention |
Incident Management (0 vs 9)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Active Incident Monitoring | ||
| Advanced Incident and Problem Management | ||
| Alert Notifications and Routing | ||
| Alerts and On-Call Schedules | ||
| Incident Stakeholder Communication | ||
| Incident Template | ||
| Major Incident Escalation | ||
| On-Call Schedule Management | ||
| Real-time Incident Monitoring |
Integration (0 vs 5)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| 1,000+ Marketplace Apps and Integrations | ||
| Chat Integration | ||
| Integrations for ChatOps and Monitoring | ||
| Link Requests to Jira Issues | ||
| Rich APIs |
Knowledge Management (0 vs 3)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Custom-Branded Help Center | ||
| Embedded Knowledge Base | ||
| Multiple Help Centers |
Localization (0 vs 1)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Multi-language Support |
Mobile (1 vs 1)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Mobile App | ||
| Mobile Execution |
Platform (0 vs 1)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Service Collection |
Reporting (0 vs 1)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Default and Customizable Reports |
Request Management (0 vs 2)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Customizable Forms and Workflows | ||
| Multi-channel Support |
Security (0 vs 3)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Audit Logs | ||
| Enterprise-grade Identity and Access Management | ||
| Multi-region Data Residency |
Service Management (1 vs 0)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Service Lifecycle Management (SLM) |
Templates (0 vs 1)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| ESM Templates |
Work Management (1 vs 0)
| Feature | IFS Enterprise Service Management (ESM) | Jira Service Management |
|---|---|---|
| Work Order Management |
Unique Features
Only in IFS Enterprise Service Management (ESM) (11)
Real-Time Insights and Reporting
Intelligent Workflow Automation
Advanced Case Management
Context Sharing
No-Code Configuration and Integration
IFS assyst Platform
Multi-Function Service Coverage
Unified Service Experience
Mobile Execution
Service Lifecycle Management (SLM)
Work Order Management
Only in Jira Service Management (61)
Advanced Admin Controls
Multiple Sites
24/7 Self-Service AI Teammates
AI-Powered Request Triage
AI-Powered Virtual Service Agent
Rovo Agents
Rovo Search and Chat
Smart Context with Teamwork Graph
AI Incident Creation
AI Post-Incident Reviews
AI Risk Assessment
Alert Grouping
Atlassian Analytics and Data Lake
Cross-product Insights
Asset and Configuration Management
Asset and Service Repository
Service Dependency Management
Service Registry
Unlimited Automations
Change Calendar
+ 41 more unique features
View IFS Enterprise Service Management (ESM) details View Jira Service Management details IFS Enterprise Service Management (ESM) alternatives Jira Service Management alternatives
Want to build your own alternative to IFS Enterprise Service Management (ESM) or Jira Service Management?
Analyze it with Reap