Kommo vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Kommo offers more features (61 vs 51) and fewer integrations (5 vs 11). Starting price: Kommo at $15/mo vs SugarCRM at $375/mo. Kommo has 61 unique features while SugarCRM has 51 unique features, with 0 features in common.
| Kommo | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 61 | 51 |
| AI-Powered Features | 6 | 7 |
| Starting Price | $15/mo | $375/mo |
| Pricing Tiers | 3 | 10 |
| Integrations | 5 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (6 vs 6)
| Feature | Kommo | SugarCRM |
|---|---|---|
| AI Agent | ||
| AI Prompts | ||
| Bot AI Power-up | ||
| Chat & Chatbot | ||
| Conversation Summaries | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Kommo AI Copilot | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides | ||
| Suggested Replies |
Analytics (7 vs 0)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Advanced Reports | ||
| Chat Performance Tracking | ||
| Customizable Dashboard | ||
| Lead Scoring | ||
| Link Click Tracking | ||
| Net Promoter Score | ||
| Win-Loss Analysis |
Automation (5 vs 2)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Add-on Trigger Pack | ||
| Business Process Management | ||
| No-Code Bot Builder | ||
| Salesbots | ||
| SugarBPM | ||
| Triggered SMS & Emails | ||
| Workflow Automation |
Collaboration (1 vs 1)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Activity Streams | ||
| Team Chat & Mentions |
Communication (7 vs 0)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Call Logging & Recording | ||
| Chat & Email Templates | ||
| Email (2-way sync) | ||
| Live Chat | ||
| Message/Email Read Status | ||
| SMS and VoIP Integrations | ||
| Unified Inbox |
Core CRM (0 vs 4)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (0 vs 1)
| Feature | Kommo | SugarCRM |
|---|---|---|
| CRM Customization and Configuration |
Data (0 vs 1)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Data Enrichment |
Developer (2 vs 0)
| Feature | Kommo | SugarCRM |
|---|---|---|
| RESTful API | ||
| WebSDK |
Integration (5 vs 6)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Call Routing Integrations | ||
| DocuSign Connector | ||
| G Suite Integration | ||
| Google Sheets Sync | ||
| Integration Marketplace | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Messenger Apps Integration | ||
| Slack Connector | ||
| Social CRM | ||
| Webhooks |
Lead Generation (4 vs 0)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Advanced Chat Button | ||
| Business Card Scanner | ||
| Web Form Builder | ||
| Website Chat Button |
Lead Management (5 vs 0)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Custom Fields | ||
| Custom Lists | ||
| Email Parsing | ||
| Required Fields | ||
| Super Fields Pack |
Localization (0 vs 2)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (1 vs 6)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Chat Broadcasting | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (0 vs 2)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Platform (1 vs 0)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Mobile App |
Productivity (3 vs 0)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Calendar & Reminders | ||
| Document Generator | ||
| Task Management |
Project Management (0 vs 1)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Project Management |
Reporting (0 vs 3)
| Feature | Kommo | SugarCRM |
|---|---|---|
| News Feeds | ||
| ROI Tracking | ||
| Reporting & Analytics |
Sales (0 vs 7)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Sales Management (2 vs 0)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Custom Pipeline Stages | ||
| Multiple Sales Pipelines |
Search (1 vs 0)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Search in Lead Profiles |
Security (8 vs 1)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Activity Limits | ||
| Customizable User Permissions | ||
| Data Backup | ||
| Enable/Block IP Addresses | ||
| Field Permissions | ||
| Periodic Data Backup | ||
| SSL Certificate | ||
| Teams, Roles and Security | ||
| User Teams |
Storage (1 vs 0)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Media Storage |
Support (2 vs 0)
| Feature | Kommo | SugarCRM |
|---|---|---|
| Expert Partners Network | ||
| Phone, Email & Chat Support |
Unique Features
Only in Kommo (61)
AI Agent
AI Prompts
Bot AI Power-up
Conversation Summaries
Kommo AI Copilot
Suggested Replies
Advanced Reports
Chat Performance Tracking
Customizable Dashboard
Lead Scoring
Link Click Tracking
Net Promoter Score
Win-Loss Analysis
Add-on Trigger Pack
No-Code Bot Builder
Salesbots
Triggered SMS & Emails
Workflow Automation
Team Chat & Mentions
Call Logging & Recording
+ 41 more unique features
Only in SugarCRM (51)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 31 more unique features
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