Kommo vs Freshsales
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Kommo offers fewer features (61 vs 75) and fewer integrations (5 vs 10). Starting price: Kommo at $15/mo vs Freshsales at $9/mo. Kommo has 55 unique features while Freshsales has 69 unique features, with 6 features in common.
| Kommo | Freshsales | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 61 | 75 |
| AI-Powered Features | 6 | 11 |
| Starting Price | $15/mo | $9/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 5 | 10 |
| Shared Features | 6 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (6 vs 11)
| Feature | Kommo | Freshsales |
|---|---|---|
| AI Agent | ||
| AI Prompts | ||
| Bot AI Power-up | ||
| Contact Scoring | ||
| Contact Scoring by Freddy AI | ||
| Conversation Summaries | ||
| Deal Insights by Freddy AI | ||
| Deduplication by Freddy | ||
| Forecasting Insights by Freddy AI | ||
| Freddy AI | ||
| Freddy AI Agent | ||
| Kommo AI Copilot | ||
| Lead generation bot | ||
| Out-of-office detection | ||
| Rephrase, Expand, and Enhance text by Freddy AI |
Analytics (7 vs 6)
| Feature | Kommo | Freshsales |
|---|---|---|
| Advanced Reports | ||
| Attribution Reports | ||
| Chat Performance Tracking | ||
| Conversion Reports | ||
| Curated Reports | ||
| Custom Reports | ||
| Customizable Dashboard | ||
| Lead Scoring | ||
| Link Click Tracking | ||
| Net Promoter Score | ||
| Standard Reports | ||
| Win-Loss Analysis | ||
| Win-loss Analysis |
Automation (5 vs 5)
| Feature | Kommo | Freshsales |
|---|---|---|
| Add-on Trigger Pack | ||
| Advanced Workflows | ||
| Auto-assignment Rules | ||
| Basic Workflows | ||
| No-Code Bot Builder | ||
| Sales Sequences | ||
| Salesbots | ||
| Triggered SMS & Emails | ||
| Workflow Automation | ||
| Workflows for Custom Modules |
Collaboration (1 vs 0)
| Feature | Kommo | Freshsales |
|---|---|---|
| Team Chat & Mentions |
Communication (7 vs 11)
| Feature | Kommo | Freshsales |
|---|---|---|
| Apple Business Chat | ||
| Bring Your Own Carrier (B.Y.O.C) | ||
| Built-in Chat, Email, & Phone | ||
| Call Logging & Recording | ||
| Chat & Email Templates | ||
| Chat Campaigns | ||
| Contextual Collaboration with Slack | ||
| Email (2-way sync) | ||
| Email Integration | ||
| Email Templates | ||
| Internal Notifications | ||
| Live Chat | ||
| Message/Email Read Status | ||
| Phone Integration | ||
| SMS Integration |
Context (0 vs 5)
| Feature | Kommo | Freshsales |
|---|---|---|
| Activity Timeline | ||
| Auto-profile Enrichment | ||
| Details Section | ||
| Highlight Cards | ||
| Summary Section |
Customization (0 vs 11)
| Feature | Kommo | Freshsales |
|---|---|---|
| Advanced Custom Fields | ||
| Audit Logs | ||
| Contact Lifecycle Stages | ||
| Custom Fields | ||
| Custom Modules | ||
| Custom Roles | ||
| Custom Sales Activities | ||
| Field-level Permissions | ||
| Multi-currency and Multi-language | ||
| Record Types | ||
| Sandbox |
Developer (2 vs 0)
| Feature | Kommo | Freshsales |
|---|---|---|
| RESTful API | ||
| WebSDK |
Integration (5 vs 0)
| Feature | Kommo | Freshsales |
|---|---|---|
| Call Routing Integrations | ||
| Google Sheets Sync | ||
| Integration Marketplace | ||
| Messenger Apps Integration | ||
| Webhooks |
Integrations (0 vs 3)
| Feature | Kommo | Freshsales |
|---|---|---|
| API Access | ||
| Freshworks Marketplace | ||
| Webhooks |
Lead Generation (4 vs 0)
| Feature | Kommo | Freshsales |
|---|---|---|
| Advanced Chat Button | ||
| Business Card Scanner | ||
| Web Form Builder | ||
| Website Chat Button |
Lead Management (5 vs 0)
| Feature | Kommo | Freshsales |
|---|---|---|
| Custom Fields | ||
| Custom Lists | ||
| Email Parsing | ||
| Required Fields | ||
| Super Fields Pack |
Marketing (1 vs 0)
| Feature | Kommo | Freshsales |
|---|---|---|
| Chat Broadcasting |
Marketing Automation (0 vs 7)
| Feature | Kommo | Freshsales |
|---|---|---|
| Conversion Rate Optimization | ||
| Landing Pages | ||
| Marketing Journey Builder | ||
| Marketing Lists | ||
| Segments | ||
| Visual Email Builder | ||
| Web Forms |
Mobile (0 vs 7)
| Feature | Kommo | Freshsales |
|---|---|---|
| Check-in | ||
| Gmail Add-on | ||
| Google Maps Integration | ||
| Mobile App | ||
| Offline Mode | ||
| Outlook Add-on | ||
| Voice Notes |
Pipeline Management (0 vs 7)
| Feature | Kommo | Freshsales |
|---|---|---|
| Kanban View | ||
| Multiple Sales Pipelines | ||
| Product Catalog | ||
| Rotten Deals | ||
| Sales Forecasting | ||
| Sales Goals | ||
| Territory Management |
Platform (1 vs 0)
| Feature | Kommo | Freshsales |
|---|---|---|
| Mobile App |
Productivity (3 vs 2)
| Feature | Kommo | Freshsales |
|---|---|---|
| CPQ License | ||
| Calendar & Reminders | ||
| Document Generator | ||
| Task Management |
Sales Management (2 vs 0)
| Feature | Kommo | Freshsales |
|---|---|---|
| Custom Pipeline Stages | ||
| Multiple Sales Pipelines |
Search (1 vs 0)
| Feature | Kommo | Freshsales |
|---|---|---|
| Search in Lead Profiles |
Security (8 vs 0)
| Feature | Kommo | Freshsales |
|---|---|---|
| Activity Limits | ||
| Customizable User Permissions | ||
| Data Backup | ||
| Enable/Block IP Addresses | ||
| Field Permissions | ||
| Periodic Data Backup | ||
| SSL Certificate | ||
| User Teams |
Storage (1 vs 0)
| Feature | Kommo | Freshsales |
|---|---|---|
| Media Storage |
Support (2 vs 0)
| Feature | Kommo | Freshsales |
|---|---|---|
| Expert Partners Network | ||
| Phone, Email & Chat Support |
Unique Features
Only in Kommo (55)
AI Agent
AI Prompts
Bot AI Power-up
Conversation Summaries
Kommo AI Copilot
Suggested Replies
Advanced Reports
Chat Performance Tracking
Customizable Dashboard
Lead Scoring
Link Click Tracking
Net Promoter Score
Add-on Trigger Pack
No-Code Bot Builder
Salesbots
Triggered SMS & Emails
Workflow Automation
Team Chat & Mentions
Call Logging & Recording
Chat & Email Templates
+ 35 more unique features
Only in Freshsales (69)
Contact Scoring
Contact Scoring by Freddy AI
Deal Insights by Freddy AI
Deduplication by Freddy
Forecasting Insights by Freddy AI
Freddy AI
Freddy AI Agent
Lead generation bot
Out-of-office detection
Rephrase, Expand, and Enhance text by Freddy AI
Sales Emails by Freddy AI
Attribution Reports
Conversion Reports
Curated Reports
Custom Reports
Standard Reports
Advanced Workflows
Auto-assignment Rules
Basic Workflows
Sales Sequences
+ 49 more unique features
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