Kommo vs Capsule CRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Kommo offers fewer features (61 vs 62) and fewer integrations (5 vs 14). Starting price: Kommo at $15/mo vs Capsule CRM at Free. Kommo has 58 unique features while Capsule CRM has 59 unique features, with 3 features in common.
| Kommo | Capsule CRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 61 | 62 |
| AI-Powered Features | 6 | 4 |
| Starting Price | $15/mo | Free |
| Pricing Tiers | 3 | 5 |
| Integrations | 5 | 14 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 95% |
Feature Comparison by Category
AI (6 vs 4)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| AI Agent | ||
| AI Business Enrichment | ||
| AI Contact Enrichment | ||
| AI Pipeline Generator | ||
| AI Prompts | ||
| AI Summaries | ||
| Bot AI Power-up | ||
| Conversation Summaries | ||
| Kommo AI Copilot | ||
| Suggested Replies |
Analytics (7 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Advanced Reports | ||
| Chat Performance Tracking | ||
| Customizable Dashboard | ||
| Lead Scoring | ||
| Link Click Tracking | ||
| Net Promoter Score | ||
| Win-Loss Analysis |
Automation (5 vs 5)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Add-on Trigger Pack | ||
| Marketing Automation | ||
| No-Code Bot Builder | ||
| Project Automation | ||
| Sales Automation | ||
| Salesbots | ||
| Task Automation | ||
| Triggered SMS & Emails | ||
| Workflow Automation | ||
| Workflow Automations |
Collaboration (1 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Team Chat & Mentions |
Communication (7 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Call Logging & Recording | ||
| Chat & Email Templates | ||
| Email (2-way sync) | ||
| Live Chat | ||
| Message/Email Read Status | ||
| SMS and VoIP Integrations | ||
| Unified Inbox |
Connectivity (0 vs 5)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| API Access | ||
| Premium Integrations | ||
| Website Form Lead Capture | ||
| Zapier Integration | ||
| iOS & Android Mobile App |
Contact Management (0 vs 5)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Attach Files | ||
| Auto-enriched Profiles | ||
| Contact Management | ||
| Full Text Search | ||
| Import Contacts |
Customization (0 vs 9)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Custom Activity Types | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Lists | ||
| Custom Lost Reasons | ||
| Custom Milestones | ||
| Custom Tags | ||
| Custom Titles | ||
| Mail Drop Box |
Developer (2 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| RESTful API | ||
| WebSDK |
Email Tools (0 vs 5)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Email Sending | ||
| Email Templates | ||
| Gmail Integration | ||
| Outlook Integration | ||
| Shared Inbox |
Integration (5 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Call Routing Integrations | ||
| Google Sheets Sync | ||
| Integration Marketplace | ||
| Messenger Apps Integration | ||
| Webhooks |
Lead Generation (4 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Advanced Chat Button | ||
| Business Card Scanner | ||
| Web Form Builder | ||
| Website Chat Button |
Lead Management (5 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Custom Fields | ||
| Custom Lists | ||
| Email Parsing | ||
| Required Fields | ||
| Super Fields Pack |
Marketing (1 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Chat Broadcasting |
Platform (1 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Mobile App |
Productivity (3 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Calendar & Reminders | ||
| Document Generator | ||
| Task Management |
Project Management (0 vs 1)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Multiple Project Boards |
Reporting (0 vs 8)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Activity Reporting | ||
| Advanced Sales Reporting | ||
| Advanced Sales Reports | ||
| Export Reports | ||
| Google Data Studio | ||
| Report Filtering | ||
| Reporting Dashboards | ||
| Sales Analytics |
Sales Management (2 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Custom Pipeline Stages | ||
| Multiple Sales Pipelines |
Sales Tools (0 vs 6)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Currency Support | ||
| Kanban Visual Pipeline | ||
| Multiple Sales Pipelines | ||
| Opportunity Filtering | ||
| Pipeline Dashboard | ||
| Sales Pipeline |
Search (1 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Search in Lead Profiles |
Security (8 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Activity Limits | ||
| Customizable User Permissions | ||
| Data Backup | ||
| Enable/Block IP Addresses | ||
| Field Permissions | ||
| Periodic Data Backup | ||
| SSL Certificate | ||
| User Teams |
Security & Permissions (0 vs 9)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Data Export | ||
| GDPR Compliance | ||
| Google Workspace Single Sign-On | ||
| Microsoft 365 Single Sign-On | ||
| Restore Deleted Records | ||
| Restrict Access to Records | ||
| Team & Access Controls | ||
| Two-factor Authentication | ||
| User Roles |
Storage (1 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Media Storage |
Support (2 vs 0)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Expert Partners Network | ||
| Phone, Email & Chat Support |
Task Management (0 vs 5)
| Feature | Kommo | Capsule CRM |
|---|---|---|
| Calendar View | ||
| Repeating Tasks | ||
| Subscribe to Calendar | ||
| Task Reminder Emails | ||
| Tasks & Calendar |
Unique Features
Only in Kommo (58)
AI Agent
AI Prompts
Bot AI Power-up
Conversation Summaries
Kommo AI Copilot
Suggested Replies
Advanced Reports
Chat Performance Tracking
Customizable Dashboard
Lead Scoring
Link Click Tracking
Net Promoter Score
Win-Loss Analysis
Add-on Trigger Pack
No-Code Bot Builder
Salesbots
Triggered SMS & Emails
Workflow Automation
Team Chat & Mentions
Call Logging & Recording
+ 38 more unique features
Only in Capsule CRM (59)
AI Business Enrichment
AI Contact Enrichment
AI Pipeline Generator
AI Summaries
Marketing Automation
Project Automation
Sales Automation
Task Automation
Workflow Automations
API Access
iOS & Android Mobile App
Premium Integrations
Website Form Lead Capture
Zapier Integration
Attach Files
Auto-enriched Profiles
Contact Management
Full Text Search
Import Contacts
Custom Activity Types
+ 39 more unique features
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