Amazon Connect vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Amazon Connect offers fewer features (44 vs 74) and more integrations (15 vs 8). Starting price: Amazon Connect at Contact Sales vs Lime Connect at $130/mo. Amazon Connect has 44 unique features while Lime Connect has 74 unique features, with 0 features in common.
| Amazon Connect | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 44 | 74 |
| AI-Powered Features | 18 | 7 |
| Starting Price | Contact Sales | $130/mo |
| Pricing Tiers | 10 | 4 |
| Integrations | 15 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 85% | 90% |
Feature Comparison by Category
AI (9 vs 0)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| AI-Powered Agent Assist | ||
| AI-Powered Case Summarization | ||
| AI-Powered Post-Contact Summaries | ||
| AI-Powered Self-Service | ||
| Amazon Bedrock Integration | ||
| Amazon Bedrock Knowledge Bases | ||
| Amazon Lex Integration | ||
| Amazon Polly Integration | ||
| Speech and Voice Capabilities |
AI Assistance (0 vs 1)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
Agent Tools (2 vs 0)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Agent Workspace | ||
| Step-by-Step Agent Guides |
Analytics (5 vs 6)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Contact Location | ||
| Conversation Feedback | ||
| Conversation Status | ||
| Conversational Analytics | ||
| Custom Metrics and Dashboards | ||
| Feedback Options | ||
| Flow Designer Analytics | ||
| Google Analytics 4 Integration | ||
| Lime Connect Analytics | ||
| Performance Evaluations | ||
| Real-Time Operational Visibility |
Automation (3 vs 0)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Drag-and-Drop Workflow Designer | ||
| Predictive Dialer | ||
| Rules Engine |
CRM (0 vs 1)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Contact Details |
Campaign Management (1 vs 0)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Outbound Campaigns |
Case Management (1 vs 0)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Cases Management |
Communication (8 vs 6)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Chat and Messaging | ||
| Customer First Callbacks | ||
| Email Management | ||
| File Sharing | ||
| High-Quality Audio | ||
| In-App and Web Calling | ||
| Interactive Media Support | ||
| Message Center | ||
| Message Center Features | ||
| Notes | ||
| Omnichannel Communication | ||
| Telephony Management | ||
| Video Calling and Screen Share | ||
| Video Calls & Screen Sharing |
Compliance (0 vs 2)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| GDPR Data Deletion |
Customer Data (2 vs 0)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Customer Profiles | ||
| Unified Customer Profiles |
Customization (0 vs 14)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Click-to-Chat Button | ||
| Custom Data Fields | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases | ||
| Quick Links | ||
| Service Times | ||
| White Label |
Integration (6 vs 9)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| AWS Lambda Integration | ||
| Add-on API | ||
| Analytics API | ||
| Apple Messages for Business Integration | ||
| Basic API Access | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| External Voice Connector | ||
| Full API Access | ||
| JSON API | ||
| Messenger API | ||
| Third-Party Application Integration | ||
| Third-Party Speech Integration | ||
| WhatsApp Business Integration |
Live Chat (0 vs 2)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Marketing (0 vs 3)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (0 vs 5)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| SMS Channel | ||
| WhatsApp Channel |
Mobile (0 vs 1)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Mobile App |
Monitoring (1 vs 0)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Screen Recording |
Notifications (0 vs 1)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Operator Notifications |
Organization (0 vs 1)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Conversation Topics |
Productivity (0 vs 2)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Chat Commands | ||
| Messaging Macros |
Recording (0 vs 1)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Routing (2 vs 3)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Omnichannel Routing | ||
| Skill-based Routing | ||
| Skills-Based Routing |
Security (0 vs 3)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Audit Log | ||
| Privacy Mode | ||
| SSO (Single Sign-On) |
Support (0 vs 5)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Chat Support | ||
| Dedicated Account Manager | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Standard Onboarding |
Team Management (0 vs 3)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills |
Testing (1 vs 0)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Test and Simulate Experiences |
Workforce Management (3 vs 0)
| Feature | Amazon Connect | Lime Connect |
|---|---|---|
| Forecasting and Agent Scheduling | ||
| Intelligent Agent Scheduling | ||
| Task Management |
Unique Features
Only in Amazon Connect (44)
Agent Workspace
Step-by-Step Agent Guides
AI-Powered Agent Assist
AI-Powered Case Summarization
AI-Powered Post-Contact Summaries
AI-Powered Self-Service
Amazon Bedrock Integration
Amazon Bedrock Knowledge Bases
Amazon Lex Integration
Amazon Polly Integration
Speech and Voice Capabilities
Conversational Analytics
Custom Metrics and Dashboards
Flow Designer Analytics
Performance Evaluations
Real-Time Operational Visibility
Drag-and-Drop Workflow Designer
Predictive Dialer
Rules Engine
Outbound Campaigns
+ 24 more unique features
Only in Lime Connect (74)
AI Copilot
Actions
AI Agents
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
File Sharing
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
+ 54 more unique features
View Amazon Connect details View Lime Connect details Amazon Connect alternatives Lime Connect alternatives
Want to build your own alternative to Amazon Connect or Lime Connect?
Analyze it with Reap