Amazon Connect vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Amazon Connect offers fewer features (44 vs 64). Starting price: Amazon Connect at Contact Sales vs JivoChat at $28/mo. Amazon Connect has 43 unique features while JivoChat has 63 unique features, with 1 features in common.
| Amazon Connect | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 44 | 64 |
| AI-Powered Features | 18 | 5 |
| Starting Price | Contact Sales | $28/mo |
| Pricing Tiers | 10 | 4 |
| Integrations | 15 | 15 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 85% | 95% |
Feature Comparison by Category
AI (9 vs 2)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| AI-Powered Agent Assist | ||
| AI-Powered Case Summarization | ||
| AI-Powered Post-Contact Summaries | ||
| AI-Powered Self-Service | ||
| Amazon Bedrock Integration | ||
| Amazon Bedrock Knowledge Bases | ||
| Amazon Lex Integration | ||
| Amazon Polly Integration | ||
| Speech and Voice Capabilities |
Agent Tools (2 vs 0)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Agent Workspace | ||
| Step-by-Step Agent Guides |
Analytics (5 vs 6)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Conversational Analytics | ||
| Custom Metrics and Dashboards | ||
| Customer Feedback & Ratings | ||
| Flow Designer Analytics | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Performance Evaluations | ||
| Real-Time Operational Visibility | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Application (0 vs 3)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (3 vs 4)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Drag-and-Drop Workflow Designer | ||
| Predictive Dialer | ||
| Rules Engine |
CRM (0 vs 1)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| JivoChat CRM |
Campaign Management (1 vs 0)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Outbound Campaigns |
Case Management (1 vs 0)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Cases Management |
Collaboration (0 vs 1)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (8 vs 8)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Callback Feature | ||
| Chat and Messaging | ||
| Customer First Callbacks | ||
| Email Integration | ||
| Email Management | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| High-Quality Audio | ||
| In-App and Web Calling | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Omnichannel Communication | ||
| Team Chats | ||
| Telephony Management | ||
| Video Calling and Screen Share |
Customer Data (2 vs 0)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Customer Profiles | ||
| Unified Customer Profiles |
Customization (0 vs 2)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (0 vs 1)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Chat History Storage |
Engagement (0 vs 3)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (6 vs 4)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| AWS Lambda Integration | ||
| Apple Messages for Business Integration | ||
| Chat API | ||
| External Voice Connector | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Third-Party Application Integration | ||
| Third-Party Speech Integration | ||
| WhatsApp Business Integration |
Lead Generation (0 vs 3)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (0 vs 4)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (0 vs 2)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (0 vs 5)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Monitoring (1 vs 0)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Screen Recording |
Organization (0 vs 2)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (0 vs 4)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (0 vs 1)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Export Reports to Excel |
Routing (2 vs 0)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Omnichannel Routing | ||
| Skills-Based Routing |
Security (0 vs 5)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (0 vs 2)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Testing (1 vs 0)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Test and Simulate Experiences |
Workforce Management (3 vs 0)
| Feature | Amazon Connect | JivoChat |
|---|---|---|
| Forecasting and Agent Scheduling | ||
| Intelligent Agent Scheduling | ||
| Task Management |
Unique Features
Only in Amazon Connect (43)
Agent Workspace
Step-by-Step Agent Guides
AI-Powered Agent Assist
AI-Powered Case Summarization
AI-Powered Post-Contact Summaries
AI-Powered Self-Service
Amazon Bedrock Integration
Amazon Bedrock Knowledge Bases
Amazon Lex Integration
Amazon Polly Integration
Speech and Voice Capabilities
Conversational Analytics
Custom Metrics and Dashboards
Flow Designer Analytics
Performance Evaluations
Real-Time Operational Visibility
Drag-and-Drop Workflow Designer
Predictive Dialer
Rules Engine
Outbound Campaigns
+ 23 more unique features
Only in JivoChat (63)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 43 more unique features
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