Aircall vs Zoom
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Aircall offers fewer features (40 vs 45). Starting price: Aircall at $30/mo vs Zoom at $15.99/mo. Aircall has 37 unique features while Zoom has 42 unique features, with 3 features in common.
| Aircall | Zoom | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 40 | 45 |
| AI-Powered Features | 3 | 7 |
| Starting Price | $30/mo | $15.99/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 25 | 25 |
| Shared Features | 3 | |
| Shared Integrations | 15 | |
| Data Quality | 70% | 73% |
Feature Comparison by Category
AI Features (3 vs 4)
| Feature | Aircall | Zoom |
|---|---|---|
| AI-Powered Call Transcription | ||
| Auto Transcription | ||
| Call Insights | ||
| Intelligent Recording | ||
| Meeting Summary | ||
| Noise Suppression | ||
| Sentiment Analysis |
Access (2 vs 0)
| Feature | Aircall | Zoom |
|---|---|---|
| Mobile App | ||
| Web Phone Interface |
Accessibility (0 vs 3)
| Feature | Aircall | Zoom |
|---|---|---|
| Accessibility Features | ||
| Closed Captions | ||
| Translation |
Administration (0 vs 2)
| Feature | Aircall | Zoom |
|---|---|---|
| Admin Console | ||
| Role-Based Access Control |
Agent Tools (2 vs 0)
| Feature | Aircall | Zoom |
|---|---|---|
| Call Whisper | ||
| Presence Management |
Analytics (2 vs 1)
| Feature | Aircall | Zoom |
|---|---|---|
| Analytics & Reports | ||
| Call Analytics | ||
| Performance Reports |
Appearance (0 vs 1)
| Feature | Aircall | Zoom |
|---|---|---|
| Virtual Backgrounds |
Automation (3 vs 0)
| Feature | Aircall | Zoom |
|---|---|---|
| Call Deflection | ||
| Call Scheduling | ||
| Custom Call Workflows |
Call Experience (1 vs 0)
| Feature | Aircall | Zoom |
|---|---|---|
| On-Hold Messages |
Call Management (9 vs 0)
| Feature | Aircall | Zoom |
|---|---|---|
| Call Forwarding | ||
| Call Queuing | ||
| Call Recording | ||
| Call Transfer | ||
| Caller ID Display | ||
| Conference Calls | ||
| IVR (Interactive Voice Response) | ||
| Team Voicemail Box | ||
| Voicemail Management |
Collaboration (0 vs 3)
| Feature | Aircall | Zoom |
|---|---|---|
| Annotation Tools | ||
| Directory | ||
| Whiteboard |
Communication (1 vs 1)
| Feature | Aircall | Zoom |
|---|---|---|
| Chat & Instant Messaging | ||
| SMS Integration |
Contact Center (1 vs 0)
| Feature | Aircall | Zoom |
|---|---|---|
| Contact Center Features |
Core (1 vs 3)
| Feature | Aircall | Zoom |
|---|---|---|
| Cloud Phone System | ||
| HD Video Conferencing | ||
| Recording & Playback | ||
| Screen Sharing |
Customer Feedback (1 vs 0)
| Feature | Aircall | Zoom |
|---|---|---|
| Call Surveys |
Customization (0 vs 1)
| Feature | Aircall | Zoom |
|---|---|---|
| Custom Branding |
Developer (1 vs 0)
| Feature | Aircall | Zoom |
|---|---|---|
| API Access |
Display (0 vs 4)
| Feature | Aircall | Zoom |
|---|---|---|
| Gallery View | ||
| Smart Gallery | ||
| Speaker View | ||
| Spotlight Video |
Documentation (2 vs 0)
| Feature | Aircall | Zoom |
|---|---|---|
| Call History | ||
| Call Notes |
Engagement (0 vs 3)
| Feature | Aircall | Zoom |
|---|---|---|
| Breakout Rooms | ||
| Poll & Q&A | ||
| Reactions & Nonverbals |
Export (1 vs 0)
| Feature | Aircall | Zoom |
|---|---|---|
| Call Logs Export |
Hardware (0 vs 1)
| Feature | Aircall | Zoom |
|---|---|---|
| Zoom Rooms |
Integration (3 vs 1)
| Feature | Aircall | Zoom |
|---|---|---|
| CRM Integration | ||
| Calendar Integration | ||
| Unified Experience | ||
| Webhooks |
Localization (1 vs 0)
| Feature | Aircall | Zoom |
|---|---|---|
| Multi-Language Support |
Organization (1 vs 0)
| Feature | Aircall | Zoom |
|---|---|---|
| Call Tags |
Phone (0 vs 7)
| Feature | Aircall | Zoom |
|---|---|---|
| Call Hold & Resume | ||
| Call Recording | ||
| Call Routing | ||
| Call Transfer | ||
| Phone Conferencing | ||
| VoIP Calling | ||
| Voicemail |
Presence (0 vs 2)
| Feature | Aircall | Zoom |
|---|---|---|
| Do Not Disturb | ||
| Presence Status |
Privacy (1 vs 0)
| Feature | Aircall | Zoom |
|---|---|---|
| Call Masking |
Quality Assurance (1 vs 0)
| Feature | Aircall | Zoom |
|---|---|---|
| Call Monitoring |
Scheduling (0 vs 2)
| Feature | Aircall | Zoom |
|---|---|---|
| Recurring Meetings | ||
| Schedule Meetings |
Security (3 vs 4)
| Feature | Aircall | Zoom |
|---|---|---|
| Compliance Recording | ||
| End-to-End Encryption | ||
| Meeting Lock | ||
| Role-Based Access Control | ||
| Single Sign-On | ||
| Two-Factor Authentication | ||
| Waiting Room |
Webinar (0 vs 2)
| Feature | Aircall | Zoom |
|---|---|---|
| Live Streaming | ||
| Webinar Hosting |
Unique Features
Only in Aircall (37)
Mobile App
Web Phone Interface
Call Whisper
Presence Management
AI-Powered Call Transcription
Call Insights
Sentiment Analysis
Call Analytics
Performance Reports
Call Deflection
Call Scheduling
Custom Call Workflows
On-Hold Messages
Call Forwarding
Call Queuing
Caller ID Display
Conference Calls
IVR (Interactive Voice Response)
Team Voicemail Box
Voicemail Management
+ 17 more unique features
Only in Zoom (42)
Accessibility Features
Closed Captions
Translation
Admin Console
Auto Transcription
Intelligent Recording
Meeting Summary
Noise Suppression
Analytics & Reports
Virtual Backgrounds
Annotation Tools
Directory
Whiteboard
Chat & Instant Messaging
HD Video Conferencing
Recording & Playback
Screen Sharing
Custom Branding
Gallery View
Smart Gallery
+ 22 more unique features
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