Aircall vs Microsoft Teams
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Aircall offers fewer features (40 vs 46) and fewer integrations (25 vs 30). Starting price: Aircall at $30/mo vs Microsoft Teams at $4/mo. Aircall has 35 unique features while Microsoft Teams has 41 unique features, with 5 features in common.
| Aircall | Microsoft Teams | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 40 | 46 |
| AI-Powered Features | 3 | 9 |
| Starting Price | $30/mo | $4/mo |
| Pricing Tiers | 4 | 7 |
| Integrations | 25 | 30 |
| Shared Features | 5 | |
| Shared Integrations | 10 | |
| Data Quality | 70% | 73% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Copilot for Microsoft 365 | ||
| Intelligent Speaker Attribution | ||
| Smart Recap |
AI Features (3 vs 0)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| AI-Powered Call Transcription | ||
| Call Insights | ||
| Sentiment Analysis |
Access (2 vs 0)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Mobile App | ||
| Web Phone Interface |
Access Control (0 vs 3)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Channel Privacy Settings | ||
| Guest Access | ||
| Team Owners and Members |
Accessibility (0 vs 1)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Meeting Subtitles and Captions |
Administration (0 vs 1)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Device Management |
Agent Tools (2 vs 0)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Call Whisper | ||
| Presence Management |
Analytics (2 vs 4)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Admin Analytics | ||
| Automatic Attendance | ||
| Call Analytics | ||
| Meeting Quality Analytics | ||
| Performance Reports |
Automation (3 vs 1)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Bots | ||
| Call Deflection | ||
| Call Scheduling | ||
| Custom Call Workflows |
Call Experience (1 vs 0)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| On-Hold Messages |
Call Management (9 vs 0)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Call Forwarding | ||
| Call Queuing | ||
| Call Recording | ||
| Call Transfer | ||
| Caller ID Display | ||
| Conference Calls | ||
| IVR (Interactive Voice Response) | ||
| Team Voicemail Box | ||
| Voicemail Management |
Collaboration (0 vs 1)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Whiteboard |
Communication (1 vs 7)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Audio Calling | ||
| Call Forwarding | ||
| Call Parking | ||
| Call Recording | ||
| Call Transfer | ||
| SMS Integration | ||
| Team Chat | ||
| Voicemail Transcription |
Compliance (0 vs 2)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Moderation Tools | ||
| eDiscovery and Legal Hold |
Contact Center (1 vs 0)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Contact Center Features |
Core (1 vs 0)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Cloud Phone System |
Customer Feedback (1 vs 0)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Call Surveys |
Desktop (0 vs 1)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Desktop Apps |
Developer (1 vs 0)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| API Access |
Documentation (2 vs 0)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Call History | ||
| Call Notes |
Engagement (0 vs 1)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Polls and Surveys |
Export (1 vs 0)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Call Logs Export |
File Management (0 vs 2)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Co-authoring | ||
| File Sharing |
Integration (3 vs 1)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Apps and Tabs | ||
| CRM Integration | ||
| Calendar Integration | ||
| Webhooks |
Localization (1 vs 0)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Multi-Language Support |
Meetings (0 vs 8)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Breakout Rooms | ||
| Hand Raising | ||
| Live Events | ||
| Meeting Recordings | ||
| Screen Sharing | ||
| Together Mode | ||
| Video Meetings | ||
| Virtual Background |
Mobile (0 vs 1)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Mobile Apps |
Organization (1 vs 2)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Call Tags | ||
| Favorites and Pinning | ||
| Org-wide Teams |
Privacy (1 vs 0)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Call Masking |
Quality Assurance (1 vs 0)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Call Monitoring |
Search (0 vs 1)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Message Search |
Security (3 vs 5)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Advanced Threat Protection | ||
| Compliance Recording | ||
| Conditional Access | ||
| Data Loss Prevention | ||
| Encryption | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Web (0 vs 1)
| Feature | Aircall | Microsoft Teams |
|---|---|---|
| Web Client |
Unique Features
Only in Aircall (35)
Mobile App
Web Phone Interface
Call Whisper
Presence Management
AI-Powered Call Transcription
Call Insights
Sentiment Analysis
Performance Reports
Call Deflection
Call Scheduling
Custom Call Workflows
On-Hold Messages
Call Queuing
Caller ID Display
Conference Calls
IVR (Interactive Voice Response)
Team Voicemail Box
Voicemail Management
SMS Integration
Contact Center Features
+ 15 more unique features
Only in Microsoft Teams (41)
Channel Privacy Settings
Guest Access
Team Owners and Members
Meeting Subtitles and Captions
Device Management
Copilot for Microsoft 365
Intelligent Speaker Attribution
Smart Recap
Admin Analytics
Automatic Attendance
Meeting Quality Analytics
Bots
Whiteboard
Audio Calling
Call Parking
Team Chat
Voicemail Transcription
eDiscovery and Legal Hold
Moderation Tools
Desktop Apps
+ 21 more unique features
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