Acquire vs Hiver
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Acquire offers fewer features (35 vs 70) and fewer integrations (1 vs 14). Starting price: Acquire at Contact Sales vs Hiver at $25/mo. Acquire has 34 unique features while Hiver has 69 unique features, with 1 features in common.
| Acquire | Hiver | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 35 | 70 |
| AI-Powered Features | 1 | 14 |
| Starting Price | Contact Sales | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 1 | 14 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (1 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| Bot Integration |
Analytics (2 vs 8)
| Feature | Acquire | Hiver |
|---|---|---|
| Analytics for Conversations | ||
| CSAT & Sentiment Reports | ||
| CSAT Surveys | ||
| Custom Reports | ||
| Dashboards | ||
| Live Reporting | ||
| Reporting | ||
| Reports | ||
| Reports on Users, Tags & SLA | ||
| SLA Management |
Apps (0 vs 5)
| Feature | Acquire | Hiver |
|---|---|---|
| Basic Integrations | ||
| Hiver API | ||
| Integrations | ||
| Premium Integrations | ||
| Slack Integration |
Automation (3 vs 12)
| Feature | Acquire | Hiver |
|---|---|---|
| Approvals | ||
| Auto-responders | ||
| Automatic Assignment | ||
| Business Hours | ||
| Business Rules | ||
| CSAT & SLA-based Workflows | ||
| Chatbots | ||
| Custom Objects | ||
| Individual to Shared Inbox Automation | ||
| Load-balanced Assignment | ||
| Rule-based Automations | ||
| Scheduled Automations | ||
| Self-Service | ||
| Skill-based Routing | ||
| Workflow Engine |
Call Management (1 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| Call Deflection |
Channels (0 vs 4)
| Feature | Acquire | Hiver |
|---|---|---|
| Live Chat | ||
| Omnichannel Support | ||
| Voice Support | ||
| WhatsApp Support |
Collaboration (0 vs 7)
| Feature | Acquire | Hiver |
|---|---|---|
| Collaborators | ||
| Collision Alerts | ||
| Followers | ||
| Internal Knowledge Base | ||
| Notes & @mentions | ||
| Permalinks | ||
| Shared Drafts |
Customer Data (1 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| Customer Information Display |
Data Management (1 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| Import/Export Customer Data |
File Management (1 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| File Sharing |
Hiver AI (0 vs 13)
| Feature | Acquire | Hiver |
|---|---|---|
| AI Agents | ||
| AI Answers | ||
| AI Compose | ||
| AI Copilot | ||
| AI Extract | ||
| AI Insights | ||
| AI QA | ||
| AI Sentiment Analysis | ||
| AI Summarizer | ||
| AI Tagging | ||
| AI Tasks | ||
| AI Thank You Detector | ||
| Ask AI |
Integration (2 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| Customizable Integrations | ||
| Flexible API Workflows |
Integrations (1 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| Webhooks |
Localization (1 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| Multi-Language Translation |
Management (3 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| Agent Workspace | ||
| SLA Management | ||
| Task Management |
Messaging (8 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| Channel Switching | ||
| Chat Widget | ||
| Cross-Channel Conversations | ||
| Email Support | ||
| Messaging | ||
| Omnichannel Communication | ||
| SMS Support | ||
| Unified Conversation View |
Notifications (1 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| Alerts |
Queue Management (2 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| Prioritization | ||
| Queue Management |
Routing (1 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| Routing Configuration |
Security (0 vs 2)
| Feature | Acquire | Hiver |
|---|---|---|
| HIPAA Compliance | ||
| OKTA SSO Integration |
Self-Service (0 vs 3)
| Feature | Acquire | Hiver |
|---|---|---|
| Customer Portal | ||
| External Knowledge Base | ||
| Knowledge Base |
Services (1 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| Professional Services |
Support (0 vs 3)
| Feature | Acquire | Hiver |
|---|---|---|
| Additional Success Services | ||
| Custom Build Hours | ||
| Onboarding Assistance |
Team Management (0 vs 4)
| Feature | Acquire | Hiver |
|---|---|---|
| Custom Roles | ||
| Out of Office (OOO) | ||
| Team Management | ||
| Workload Distribution |
Ticketing (0 vs 9)
| Feature | Acquire | Hiver |
|---|---|---|
| Contacts | ||
| Custom Fields | ||
| Email Templates | ||
| Linked Conversations | ||
| Mobile App | ||
| Shared Inbox | ||
| Tags | ||
| Tickets | ||
| Views |
Video (5 vs 0)
| Feature | Acquire | Hiver |
|---|---|---|
| Live Video Support | ||
| One-Way Video | ||
| Two-Way Video | ||
| Video Recording | ||
| Voice and Video Calling |
Unique Features
Only in Acquire (34)
Bot Integration
Live Reporting
Reporting
Business Rules
Self-Service
Workflow Engine
Call Deflection
Customer Information Display
Import/Export Customer Data
File Sharing
Customizable Integrations
Flexible API Workflows
Webhooks
Multi-Language Translation
Agent Workspace
Task Management
Channel Switching
Chat Widget
Cross-Channel Conversations
Email Support
+ 14 more unique features
Only in Hiver (69)
Analytics for Conversations
CSAT & Sentiment Reports
CSAT Surveys
Custom Reports
Dashboards
Reports
Reports on Users, Tags & SLA
Basic Integrations
Hiver API
Integrations
Premium Integrations
Slack Integration
Approvals
Auto-responders
Automatic Assignment
Business Hours
Chatbots
CSAT & SLA-based Workflows
Custom Objects
Individual to Shared Inbox Automation
+ 49 more unique features
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