17hats vs SugarCRM
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
17hats offers more features (64 vs 51) and more integrations (12 vs 11). Starting price: 17hats at $60/mo vs SugarCRM at $375/mo. 17hats has 63 unique features while SugarCRM has 50 unique features, with 1 features in common.
| 17hats | SugarCRM | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 64 | 51 |
| AI-Powered Features | 0 | 7 |
| Starting Price | $60/mo | $375/mo |
| Pricing Tiers | 3 | 10 |
| Integrations | 12 | 11 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (0 vs 6)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Chat & Chatbot | ||
| Generative AI | ||
| Intelligent Lead Prioritization | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Smart Guides |
Automation (0 vs 2)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Business Process Management | ||
| SugarBPM |
Branding (5 vs 0)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Custom Fonts & Colors | ||
| Custom Logo | ||
| Custom Subdomain | ||
| Customizable Text | ||
| Remove 17hats Branding |
Collaboration (0 vs 1)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Activity Streams |
Core CRM (0 vs 4)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Accounts & Contact Management | ||
| Activity Management | ||
| File & Data Storage | ||
| Search, Filters and Tagging |
Customer Service (0 vs 8)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Bug Tracking | ||
| Case Management | ||
| Customer Self-Service Portal | ||
| Knowledge Base Management | ||
| Omnichannel Engagement | ||
| SLA Management | ||
| Service Agent Console | ||
| Service Agent Workplace |
Customization (0 vs 1)
| Feature | 17hats | SugarCRM |
|---|---|---|
| CRM Customization and Configuration |
Data (0 vs 1)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Data Enrichment |
Documents (9 vs 0)
| Feature | 17hats | SugarCRM |
|---|---|---|
| 3-in-1 Document | ||
| Contracts | ||
| Document Confirmation | ||
| Document Reminders | ||
| Document Templates | ||
| If/Then Logic | ||
| Invoices | ||
| Questionnaires | ||
| Quotes |
Email (7 vs 0)
| Feature | 17hats | SugarCRM |
|---|---|---|
| 2-Way Email Sync | ||
| Email Read Receipts | ||
| Email Templates | ||
| Incoming Email | ||
| Outgoing Email | ||
| Save As Draft | ||
| Scheduled Emails |
Integration (0 vs 6)
| Feature | 17hats | SugarCRM |
|---|---|---|
| DocuSign Connector | ||
| G Suite Integration | ||
| LinkedIn Connector | ||
| Mail & Calendar Integration | ||
| Slack Connector | ||
| Social CRM |
Lead Management (6 vs 0)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Auto-Responder | ||
| Lead Capture Form | ||
| Lead Management | ||
| Lead Source Reporting | ||
| The Knot/WeddingWire Integration | ||
| Workflow Trigger |
Localization (0 vs 2)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Multicurrency Support | ||
| Multilingual Support |
Marketing (0 vs 6)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Buyer's Journey Tracking | ||
| Campaign Management | ||
| Dynamic Email Content | ||
| Landing Pages & Lead Forms | ||
| Nurture Campaigns | ||
| Webinars & Events |
Mobile (0 vs 2)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Mobile CRM Maps | ||
| Mobility |
Money (7 vs 0)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Bookkeeping | ||
| Online Payments | ||
| Payment Schedules | ||
| Recurring Billing | ||
| Recurring Invoices | ||
| Saved Card Data | ||
| Tipping/Gratuity |
Online Scheduling (8 vs 0)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Calendar Cross-Check | ||
| Group Online Scheduling | ||
| Online Scheduling | ||
| Online Scheduling Advanced | ||
| Online Scheduling Basic | ||
| Online Scheduling Payments | ||
| Questions for Online Scheduling | ||
| Zoom Integration |
Organization (9 vs 0)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Contact Management | ||
| Custom Fields | ||
| Dashboard | ||
| Multi Brands | ||
| Multi Users | ||
| Pipelines | ||
| Projects | ||
| Related Contacts | ||
| Tags |
Project Management (0 vs 1)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Project Management |
Reporting (6 vs 3)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Aged Receivables | ||
| Client Sales Report | ||
| News Feeds | ||
| Product Sales Report | ||
| Profit/Loss Report | ||
| ROI Tracking | ||
| Reporting & Analytics | ||
| Sales Tax Report | ||
| Upcoming Receivables |
Sales (0 vs 7)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Enhanced Forecasting | ||
| Geo Mapping | ||
| Guided Selling | ||
| Lead & Opportunity Management | ||
| Lead Management | ||
| Pipeline Management | ||
| Quote Management |
Security (0 vs 1)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Teams, Roles and Security |
Time Management (7 vs 0)
| Feature | 17hats | SugarCRM |
|---|---|---|
| Advanced Workflows | ||
| Calendar | ||
| Client Portal | ||
| Mobile App | ||
| Time Tracking | ||
| To-Do Management | ||
| To-Do Workflows |
Unique Features
Only in 17hats (63)
Custom Fonts & Colors
Custom Logo
Custom Subdomain
Customizable Text
Remove 17hats Branding
3-in-1 Document
Contracts
Document Confirmation
Document Reminders
Document Templates
If/Then Logic
Invoices
Questionnaires
Quotes
2-Way Email Sync
Email Read Receipts
Email Templates
Incoming Email
Outgoing Email
Save As Draft
+ 43 more unique features
Only in SugarCRM (50)
Chat & Chatbot
Generative AI
Intelligent Lead Prioritization
Revenue Intelligence
Sentiment Analysis
Smart Guides
Business Process Management
SugarBPM
Activity Streams
Accounts & Contact Management
Activity Management
File & Data Storage
Search, Filters and Tagging
Bug Tracking
Case Management
Customer Self-Service Portal
Knowledge Base Management
Omnichannel Engagement
Service Agent Console
Service Agent Workplace
+ 30 more unique features
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