17hats vs Reply.io
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
17hats offers more features (64 vs 58) and more integrations (12 vs 6). Starting price: 17hats at $60/mo vs Reply.io at $49/mo. 17hats has 64 unique features while Reply.io has 58 unique features, with 0 features in common.
| 17hats | Reply.io | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 64 | 58 |
| AI-Powered Features | 0 | 13 |
| Starting Price | $60/mo | $49/mo |
| Pricing Tiers | 3 | 18 |
| Integrations | 12 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (0 vs 13)
| Feature | 17hats | Reply.io |
|---|---|---|
| 24/7 Operations | ||
| AI Agents for Prospects | ||
| AI Generated Responses | ||
| AI Generated Sequences | ||
| AI Hyper-Personalization | ||
| AI SDR (Smart Audience Suggestion) | ||
| AI Variables | ||
| AI Voicemails on LinkedIn | ||
| AI-Trained Re-engagement | ||
| AI-Trained Responses | ||
| Autopilot & Copilot Modes | ||
| Custom AI Playbooks and Prompt Engineering | ||
| Hyper-Personalized LinkedIn Voicemails |
Administration (0 vs 1)
| Feature | 17hats | Reply.io |
|---|---|---|
| Role-Based Access Control |
Agency Management (0 vs 3)
| Feature | 17hats | Reply.io |
|---|---|---|
| Multi-workspace Account Structure | ||
| Unlimited Clients & Users | ||
| White-label Option |
Automation (0 vs 5)
| Feature | 17hats | Reply.io |
|---|---|---|
| Calls & SMS Automation | ||
| Email Automation | ||
| LinkedIn Automation | ||
| Multichannel Conditional Sequences | ||
| WhatsApp Semi-Automation |
Branding (5 vs 0)
| Feature | 17hats | Reply.io |
|---|---|---|
| Custom Fonts & Colors | ||
| Custom Logo | ||
| Custom Subdomain | ||
| Customizable Text | ||
| Remove 17hats Branding |
Communication (0 vs 2)
| Feature | 17hats | Reply.io |
|---|---|---|
| Consolidated Inbox | ||
| Unified Inbox |
Configuration (0 vs 2)
| Feature | 17hats | Reply.io |
|---|---|---|
| Custom Playbooks | ||
| Custom Sequence Templates |
Data (0 vs 6)
| Feature | 17hats | Reply.io |
|---|---|---|
| Contact Enrichment | ||
| High-Accuracy Emails | ||
| Live Data Credits | ||
| Real-Time Data | ||
| Real-time (Evergreen) Data | ||
| Real-time Contacts Search |
Documents (9 vs 0)
| Feature | 17hats | Reply.io |
|---|---|---|
| 3-in-1 Document | ||
| Contracts | ||
| Document Confirmation | ||
| Document Reminders | ||
| Document Templates | ||
| If/Then Logic | ||
| Invoices | ||
| Questionnaires | ||
| Quotes |
Email (7 vs 6)
| Feature | 17hats | Reply.io |
|---|---|---|
| 2-Way Email Sync | ||
| Email Read Receipts | ||
| Email Search Extension | ||
| Email Templates | ||
| Email Validation | ||
| Gmail API for Email Sending | ||
| Incoming Email | ||
| Outgoing Email | ||
| Plain Text Sending Mode | ||
| Save As Draft | ||
| Scheduled Emails | ||
| Unlimited Emails | ||
| Unlimited Mailboxes |
Email Deliverability (0 vs 7)
| Feature | 17hats | Reply.io |
|---|---|---|
| Anti-spam & Deliverability Suite | ||
| Done-For-You Deliverability | ||
| Email Health Checker | ||
| Email Warm-Ups | ||
| Google Postmaster Integration | ||
| Hours-Long Email Delays | ||
| List-Unsubscribe Header |
Integrations (0 vs 2)
| Feature | 17hats | Reply.io |
|---|---|---|
| Calendly and CRM Integration | ||
| Zapier Integration |
Lead Management (6 vs 0)
| Feature | 17hats | Reply.io |
|---|---|---|
| Auto-Responder | ||
| Lead Capture Form | ||
| Lead Management | ||
| Lead Source Reporting | ||
| The Knot/WeddingWire Integration | ||
| Workflow Trigger |
Meeting Scheduling (0 vs 1)
| Feature | 17hats | Reply.io |
|---|---|---|
| Meeting Scheduler |
Money (7 vs 0)
| Feature | 17hats | Reply.io |
|---|---|---|
| Bookkeeping | ||
| Online Payments | ||
| Payment Schedules | ||
| Recurring Billing | ||
| Recurring Invoices | ||
| Saved Card Data | ||
| Tipping/Gratuity |
Online Scheduling (8 vs 0)
| Feature | 17hats | Reply.io |
|---|---|---|
| Calendar Cross-Check | ||
| Group Online Scheduling | ||
| Online Scheduling | ||
| Online Scheduling Advanced | ||
| Online Scheduling Basic | ||
| Online Scheduling Payments | ||
| Questions for Online Scheduling | ||
| Zoom Integration |
Organization (9 vs 0)
| Feature | 17hats | Reply.io |
|---|---|---|
| Contact Management | ||
| Custom Fields | ||
| Dashboard | ||
| Multi Brands | ||
| Multi Users | ||
| Pipelines | ||
| Projects | ||
| Related Contacts | ||
| Tags |
Prospecting (0 vs 1)
| Feature | 17hats | Reply.io |
|---|---|---|
| Audience Discovery |
Reporting (6 vs 3)
| Feature | 17hats | Reply.io |
|---|---|---|
| Aged Receivables | ||
| Channel Efficiency Report | ||
| Client Sales Report | ||
| Export CSV Stats | ||
| Performance Report | ||
| Product Sales Report | ||
| Profit/Loss Report | ||
| Sales Tax Report | ||
| Upcoming Receivables |
Support (0 vs 6)
| Feature | 17hats | Reply.io |
|---|---|---|
| CEO Strategy Calls | ||
| CSM Onboarding | ||
| Customer Success Department Access | ||
| Live Chat and Email Support | ||
| Slack Channel Integration | ||
| White-Glove Onboarding |
Time Management (7 vs 0)
| Feature | 17hats | Reply.io |
|---|---|---|
| Advanced Workflows | ||
| Calendar | ||
| Client Portal | ||
| Mobile App | ||
| Time Tracking | ||
| To-Do Management | ||
| To-Do Workflows |
Unique Features
Only in 17hats (64)
Custom Fonts & Colors
Custom Logo
Custom Subdomain
Customizable Text
Remove 17hats Branding
3-in-1 Document
Contracts
Document Confirmation
Document Reminders
Document Templates
If/Then Logic
Invoices
Questionnaires
Quotes
2-Way Email Sync
Email Read Receipts
Email Templates
Incoming Email
Outgoing Email
Save As Draft
+ 44 more unique features
Only in Reply.io (58)
Role-Based Access Control
Multi-workspace Account Structure
Unlimited Clients & Users
White-label Option
24/7 Operations
AI Agents for Prospects
AI Generated Responses
AI Generated Sequences
AI Hyper-Personalization
AI SDR (Smart Audience Suggestion)
AI Variables
AI Voicemails on LinkedIn
AI-Trained Re-engagement
AI-Trained Responses
Autopilot & Copilot Modes
Custom AI Playbooks and Prompt Engineering
Hyper-Personalized LinkedIn Voicemails
Calls & SMS Automation
Email Automation
LinkedIn Automation
+ 38 more unique features
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