17hats vs Kustomer
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
17hats offers more features (64 vs 52) and more integrations (12 vs 0). Starting price: 17hats at $60/mo vs Kustomer at $25/mo. 17hats has 64 unique features while Kustomer has 52 unique features, with 0 features in common.
| 17hats | Kustomer | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 64 | 52 |
| AI-Powered Features | 0 | 21 |
| Starting Price | $60/mo | $25/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 12 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (0 vs 14)
| Feature | 17hats | Kustomer |
|---|---|---|
| 2-Way Message Translation | ||
| AI Agent Studio | ||
| AI Agents for Customers | ||
| AI Agents for Reps | ||
| AI Evaluations & Conversation Safeguards | ||
| AI Generated Insights | ||
| AI Profiles | ||
| AI Prompt Automation Builder | ||
| AI Summaries | ||
| External Sources for AI | ||
| Search Assistant | ||
| Suggested Responses and Next Steps | ||
| Team Assistant | ||
| Writing Enhancement Tools |
Agent Tools (0 vs 1)
| Feature | 17hats | Kustomer |
|---|---|---|
| Agent Service |
Analytics (0 vs 6)
| Feature | 17hats | Kustomer |
|---|---|---|
| Conversations & Customer Reports | ||
| Data Explorer | ||
| Observability Assistant | ||
| Reporting & Analytics | ||
| SLA Management | ||
| Team Pulse - Real Time Supervision |
Automation (0 vs 5)
| Feature | 17hats | Kustomer |
|---|---|---|
| Automated Actions | ||
| Automations Assistant | ||
| Business Rules & Customer Workflows | ||
| Workflows | ||
| Workflows Assistant |
Branding (5 vs 0)
| Feature | 17hats | Kustomer |
|---|---|---|
| Custom Fonts & Colors | ||
| Custom Logo | ||
| Custom Subdomain | ||
| Customizable Text | ||
| Remove 17hats Branding |
Core Platform (0 vs 5)
| Feature | 17hats | Kustomer |
|---|---|---|
| Brands Support | ||
| CRM | ||
| Conversation Timeline | ||
| Custom Attributes | ||
| Custom Objects & Tasks |
Customer Experience (0 vs 2)
| Feature | 17hats | Kustomer |
|---|---|---|
| Proactive Service | ||
| Self-Service |
Developer Tools (0 vs 2)
| Feature | 17hats | Kustomer |
|---|---|---|
| API | ||
| Webhooks |
Documents (9 vs 0)
| Feature | 17hats | Kustomer |
|---|---|---|
| 3-in-1 Document | ||
| Contracts | ||
| Document Confirmation | ||
| Document Reminders | ||
| Document Templates | ||
| If/Then Logic | ||
| Invoices | ||
| Questionnaires | ||
| Quotes |
Email (7 vs 0)
| Feature | 17hats | Kustomer |
|---|---|---|
| 2-Way Email Sync | ||
| Email Read Receipts | ||
| Email Templates | ||
| Incoming Email | ||
| Outgoing Email | ||
| Save As Draft | ||
| Scheduled Emails |
Knowledge Management (0 vs 2)
| Feature | 17hats | Kustomer |
|---|---|---|
| Knowledge Base | ||
| Knowledge Base Assistant |
Lead Management (6 vs 0)
| Feature | 17hats | Kustomer |
|---|---|---|
| Auto-Responder | ||
| Lead Capture Form | ||
| Lead Management | ||
| Lead Source Reporting | ||
| The Knot/WeddingWire Integration | ||
| Workflow Trigger |
Localization (0 vs 1)
| Feature | 17hats | Kustomer |
|---|---|---|
| Multi-Language Support |
Messaging (0 vs 1)
| Feature | 17hats | Kustomer |
|---|---|---|
| WhatsApp Business Integration |
Money (7 vs 0)
| Feature | 17hats | Kustomer |
|---|---|---|
| Bookkeeping | ||
| Online Payments | ||
| Payment Schedules | ||
| Recurring Billing | ||
| Recurring Invoices | ||
| Saved Card Data | ||
| Tipping/Gratuity |
Omnichannel (0 vs 2)
| Feature | 17hats | Kustomer |
|---|---|---|
| Kustomer Voice | ||
| Omnichannel Messaging |
Online Scheduling (8 vs 0)
| Feature | 17hats | Kustomer |
|---|---|---|
| Calendar Cross-Check | ||
| Group Online Scheduling | ||
| Online Scheduling | ||
| Online Scheduling Advanced | ||
| Online Scheduling Basic | ||
| Online Scheduling Payments | ||
| Questions for Online Scheduling | ||
| Zoom Integration |
Organization (9 vs 0)
| Feature | 17hats | Kustomer |
|---|---|---|
| Contact Management | ||
| Custom Fields | ||
| Dashboard | ||
| Multi Brands | ||
| Multi Users | ||
| Pipelines | ||
| Projects | ||
| Related Contacts | ||
| Tags |
Platform (0 vs 1)
| Feature | 17hats | Kustomer |
|---|---|---|
| Integrations |
Reporting (6 vs 0)
| Feature | 17hats | Kustomer |
|---|---|---|
| Aged Receivables | ||
| Client Sales Report | ||
| Product Sales Report | ||
| Profit/Loss Report | ||
| Sales Tax Report | ||
| Upcoming Receivables |
Security (0 vs 7)
| Feature | 17hats | Kustomer |
|---|---|---|
| Custom Permission Sets | ||
| Data Masking | ||
| Google and Microsoft Authentication | ||
| HIPAA Enabled Subscription | ||
| SAML Single Sign On | ||
| SCIM | ||
| Security & Compliance |
Social Media (0 vs 2)
| Feature | 17hats | Kustomer |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support (0 vs 1)
| Feature | 17hats | Kustomer |
|---|---|---|
| Customer Success Manager |
Time Management (7 vs 0)
| Feature | 17hats | Kustomer |
|---|---|---|
| Advanced Workflows | ||
| Calendar | ||
| Client Portal | ||
| Mobile App | ||
| Time Tracking | ||
| To-Do Management | ||
| To-Do Workflows |
Unique Features
Only in 17hats (64)
Custom Fonts & Colors
Custom Logo
Custom Subdomain
Customizable Text
Remove 17hats Branding
3-in-1 Document
Contracts
Document Confirmation
Document Reminders
Document Templates
If/Then Logic
Invoices
Questionnaires
Quotes
2-Way Email Sync
Email Read Receipts
Email Templates
Incoming Email
Outgoing Email
Save As Draft
+ 44 more unique features
Only in Kustomer (52)
Agent Service
2-Way Message Translation
AI Agent Studio
AI Agents for Customers
AI Agents for Reps
AI Evaluations & Conversation Safeguards
AI Generated Insights
AI Profiles
AI Prompt Automation Builder
AI Summaries
External Sources for AI
Search Assistant
Suggested Responses and Next Steps
Team Assistant
Writing Enhancement Tools
Conversations & Customer Reports
Data Explorer
Observability Assistant
Reporting & Analytics
SLA Management
+ 32 more unique features
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