17hats vs Salesforce Service Cloud
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
17hats offers more features (64 vs 34) and more integrations (12 vs 4). Starting price: 17hats at $60/mo vs Salesforce Service Cloud at $25/mo. 17hats has 64 unique features while Salesforce Service Cloud has 34 unique features, with 0 features in common.
| 17hats | Salesforce Service Cloud | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 64 | 34 |
| AI-Powered Features | 0 | 4 |
| Starting Price | $60/mo | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 12 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| AI-Powered Chatbots | ||
| Artificial Intelligence |
Automation (0 vs 5)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Automation | ||
| Chatbots | ||
| Customer Service Automation | ||
| Intelligent Workflows | ||
| Workflow Automation |
Branding (5 vs 0)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Custom Fonts & Colors | ||
| Custom Logo | ||
| Custom Subdomain | ||
| Customizable Text | ||
| Remove 17hats Branding |
Commerce (0 vs 1)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Secure Payment Links and E-Commerce Storefront |
Communication (0 vs 2)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Contact Center | ||
| Enhanced Real-Time Chat |
Community (0 vs 1)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Community Cloud Integration |
Customer Management (0 vs 1)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Single View of Customer |
Customization (0 vs 1)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Greater Customization and Automation |
Documents (9 vs 0)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| 3-in-1 Document | ||
| Contracts | ||
| Document Confirmation | ||
| Document Reminders | ||
| Document Templates | ||
| If/Then Logic | ||
| Invoices | ||
| Questionnaires | ||
| Quotes |
Email (7 vs 0)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| 2-Way Email Sync | ||
| Email Read Receipts | ||
| Email Templates | ||
| Incoming Email | ||
| Outgoing Email | ||
| Save As Draft | ||
| Scheduled Emails |
Field Service (0 vs 3)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Field Service Management | ||
| Real-Time Assistance | ||
| Scheduling and Dispatching |
Integrations (0 vs 1)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| AppExchange Access |
Lead Management (6 vs 0)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Auto-Responder | ||
| Lead Capture Form | ||
| Lead Management | ||
| Lead Source Reporting | ||
| The Knot/WeddingWire Integration | ||
| Workflow Trigger |
Marketing (0 vs 2)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Dynamic Email Marketing | ||
| Forms and Analytics |
Mobile (0 vs 1)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Mobile Worker Excellence |
Money (7 vs 0)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Bookkeeping | ||
| Online Payments | ||
| Payment Schedules | ||
| Recurring Billing | ||
| Recurring Invoices | ||
| Saved Card Data | ||
| Tipping/Gratuity |
Online Scheduling (8 vs 0)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Calendar Cross-Check | ||
| Group Online Scheduling | ||
| Online Scheduling | ||
| Online Scheduling Advanced | ||
| Online Scheduling Basic | ||
| Online Scheduling Payments | ||
| Questions for Online Scheduling | ||
| Zoom Integration |
Organization (9 vs 0)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Contact Management | ||
| Custom Fields | ||
| Dashboard | ||
| Multi Brands | ||
| Multi Users | ||
| Pipelines | ||
| Projects | ||
| Related Contacts | ||
| Tags |
Productivity (0 vs 1)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Macros |
Reporting (6 vs 1)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Aged Receivables | ||
| Client Sales Report | ||
| Customizable Reports and Dashboards | ||
| Product Sales Report | ||
| Profit/Loss Report | ||
| Sales Tax Report | ||
| Upcoming Receivables |
Routing (0 vs 1)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Skills-Based Routing |
Sales (0 vs 4)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Lead Routing | ||
| Sales Flows | ||
| Sales Forecasting | ||
| Sales Quoting |
Self-Service (0 vs 3)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Knowledge Base | ||
| Self-Service Help Center | ||
| Service Portal |
Support (0 vs 2)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| 24/7/365 Support | ||
| Premier Support |
Ticket Management (0 vs 1)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Email to Case Management |
Time Management (7 vs 0)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Advanced Workflows | ||
| Calendar | ||
| Client Portal | ||
| Mobile App | ||
| Time Tracking | ||
| To-Do Management | ||
| To-Do Workflows |
Tracking (0 vs 1)
| Feature | 17hats | Salesforce Service Cloud |
|---|---|---|
| Milestone Tracking |
Unique Features
Only in 17hats (64)
Custom Fonts & Colors
Custom Logo
Custom Subdomain
Customizable Text
Remove 17hats Branding
3-in-1 Document
Contracts
Document Confirmation
Document Reminders
Document Templates
If/Then Logic
Invoices
Questionnaires
Quotes
2-Way Email Sync
Email Read Receipts
Email Templates
Incoming Email
Outgoing Email
Save As Draft
+ 44 more unique features
Only in Salesforce Service Cloud (34)
AI-Powered Chatbots
Artificial Intelligence
Automation
Chatbots
Customer Service Automation
Intelligent Workflows
Workflow Automation
Secure Payment Links and E-Commerce Storefront
Contact Center
Enhanced Real-Time Chat
Community Cloud Integration
Single View of Customer
Greater Customization and Automation
Field Service Management
Real-Time Assistance
Scheduling and Dispatching
AppExchange Access
Dynamic Email Marketing
Forms and Analytics
Mobile Worker Excellence
+ 14 more unique features
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