How to Build Your Own Spiceworks

Automatically route support tickets to the most qualified technician using machine learning.

Plan, approve, and track IT changes with automated workflows and impact analysis.

Create, track, and manage IT support tickets with automated workflows and SLA monitoring.

Respond to and resolve critical IT incidents with structured workflows and team coordination.

Identify root causes of recurring issues and implement permanent solutions.

Track and manage IT hardware and software assets across the organization with automatic discovery.

Scan networks to automatically detect and catalog hardware and software inventory.

Maintain a centralized repository of IT assets and their relationships for impact analysis.

Visualize relationships between IT assets and systems to understand impact of changes.

Track hardware warranty and maintenance schedules to plan replacements and repairs.

Analyze IT spending across software, hardware, and services to optimize budgets.

AI-powered suggestions to improve IT asset performance and reduce operational costs.

AI predictions on ticket volume, resolution time, and resource needs.

Generate customizable reports on ticket trends, asset usage, and IT service performance metrics.

Generate and automatically email reports on a daily, weekly, or monthly basis.

Create conditional logic to automate repetitive IT processes and reduce manual work.

Pre-built automation templates for common IT processes available as one-click setup.

Perform bulk updates on multiple assets or tickets simultaneously to save time.

Extend Spiceworks functionality with REST APIs and webhooks for custom integrations.

Create and manage tickets via email with automatic parsing and categorization.

Browse and install pre-built integrations and extensions from certified vendors.

Track all system changes and user actions for compliance and security investigation.

Automatic daily backups with point-in-time recovery for business continuity.

Authenticate users via SAML, OAuth, and Active Directory for seamless access.

Manage multiple clients or departments from a single Spiceworks instance.

Define granular permissions for users with customizable roles and responsibilities.

Create custom fields for tickets and assets to capture organization-specific information.

Customize the support portal with your branding for managed service providers.