How to Build Your Own mHelpDesk
Replace mHelpDesk with a custom build. Field Service Automation Software Made Easy
Build Difficulty: 5/5
Build a working replacement in a weekend with AI tools
Estimated Timeline
Based on 44 features at Weekend Project difficulty, expect about One weekend with AI-assisted development.
Recommended Tech Stack
Full-stack React framework with API routes and server components
PostgreSQL database, auth, and real-time subscriptions
Utility-first styling for rapid UI development
Key Features to Replicate
Top features across 8 categories. See all 44 features
Reporting(5 features)
Easy report builder that works with custom form data, report on all data, select custom timeframes, and download reports to CSV
Easy report builder with ability to save favorite reports, create custom views, and download CSV for third-party integrations
Easy to run and read reports with bar charts, pie charts and grids, download reports to CSV, and access reports on revenue, balances and tax
Easy to run and read reports with bar charts, pie charts and grids, download reports to CSV, and access reports on jobs, hours and location with GPS location history
Team timesheets in one easy view with easy one-click access from mobile app, reusable invoice templates, simplified payroll submissions, and admin edit and add access
Communication(4 features)
Integrated messaging system with automated email and text alerts, automated on-the-way alerts, customizable templates, and communication logs
Integrated messaging system with automated iOS and Android push alerts, automated email and text alerts, automated on-the-way alerts, and customizable templates
Integrated messaging system with automated appointment push alerts, automated email and text alerts, customizable templates, simple job updates by text, and complete log of all communications
Dispatch jobs through text message without requiring smartphones, receive field tech updates via text, and view real-time updates on dashboard
Scheduling(4 features)
Drag and drop scheduling interface for quick job assignment and reassignment with text and email change notifications
Allow customers to book appointments online, select services, check real-time availability, automatically schedule appointments, and customize design with confirmation emails
Easily schedule a series of recurring jobs, free up time by eliminating manual replication, eliminate risk of forgetting jobs, and automate staff and customer reminders with automatic invoice delivery
Quickly schedule field technicians with visibility over availability, automate assignment notifications, view job and customer details, eliminate overbooking and underbooking, and integrate with Google Calendar
Support(4 features)
Experienced live chat team available to provide immediate, interactive answers and support
Pre-launch review process, dedicated attention, and personal trainers to ensure faster realization of benefits
Work 1-on-1 with personal success coach to guide through onboarding and provide hand-holding support
Friendly customer happiness team available by phone Monday-Friday to help with any issues
Billing(3 features)
Create invoices anywhere anytime with custom design, quickly create or import price lists, use reusable invoice templates, email or print invoices with one click, and integrate with QuickBooks
Create fully-customizable estimates with logo and terms/conditions, use faster templates with item groups, generate estimates from mobile and desktop, integrate with QuickBooks, and enable automated online customer approvals
Quickly create beautiful quotes using ready-to-go templates from mobile devices, minimize errors, reduce effort, and speed up estimate delivery
Training(3 features)
Share best practices used by most successful customers during onboarding
Live webinars online to introduce new customers to basics of mHelpDesk with opportunity to ask questions and learn with peers
Extensive library of training videos to learn about features and best practices with new videos added weekly
Automation(2 features)
Automated email notifications with customizable templates, customizable text (SMS) notifications and templates, automated appointment reminders, and automated on-the-way alerts
Define and track each step from first customer contact to payment, customize workflow stages to mirror current operations, automate workflow processes, and maintain complete visibility over job progress
CRM(2 features)
Easy access to customer records, manage customer equipment, support multiple service locations, import and export for integrations, access billing history, and provide free customer portal
Manage leads on the go, increase win-rates by up to 70%, share notes between sales and service teams, automate customer communication, and access built-in marketplace to buy more leads
Cost Calculator
Pricing data not available for mHelpDesk. Check their website for current pricing.