How to Build Your Own LiveAgent

Support file attachments in emails, chats, forms, and knowledge bases for comprehensive communication.

Built-in call center with unlimited call recordings, IVR, agent availability management, and AI-assisted call summaries. Increases resolution rates by 56%.

Customizable contact forms that can be embedded on your website to enhance customer engagement.

Customizable contact buttons that can be embedded on your website.

Full contact forms that can be embedded directly in web pages.

Monitor agents' availability in real-time with comprehensive reporting tools.

Enable customer feedback on support interactions to identify top-performing agents.

Customer ratings and feedback for individual agents to identify top performers.

Detailed insights into agent performance including work time, tickets, and productivity.

Get an overview of customer support performance and service metrics.

Remove LiveAgent branding from live chat windows, knowledge base, customer portal, and more.

Create enticing call widgets or customize existing designs from template gallery.

Customizable chat button for directing inquiries and enabling offline messaging.

Animate chat buttons to boost engagement and sales with various customizable effects.

Variety of predefined live chat button styles for easy website integration.

Professional setup and configuration of AI features for your team.

Professional help with integrating various communication channels.

Professional help with setting up custom domain configuration.

Professional setup and configuration of AI chatbot system.

Expert consulting for customer service strategy and optimization.

Automate agents' call availability by allowing them to set device schedules.

Automatic chat distribution choosing from various routing algorithms to enhance agent efficiency.

Manage agent shifts and reduce wait times by setting maximum queue length for incoming chats.

Allows customer service agents to take breaks without receiving new ticket assignments.

Bulk search and replace functionality for content management and sensitive data masking.

Allow callers to request a callback instead of waiting in queue to enhance satisfaction.

Enable easy in-browser calls to reduce friction and improve customer experience.

Manage incoming calls with queue system and hold music configuration.

Automated Call Distribution (ACD) that directs incoming calls to appropriate agents based on skills.

Attended call transfers ensure calls are efficiently routed and properly handled.

Prevents multiple agents from working on the same ticket simultaneously.

A must-have feature for efficient customer support workflow management.

Combine duplicate or related tickets effortlessly into a single conversation.

Assigns and tracks support ticket ownership, automating transfers between agents.

Duplicate and assign tickets with multiple issues to different agents for efficient handling.

Secure your account with two-factor authentication using Google Authenticator.

Block specific visitor IPs to prevent them from disrupting interactions.

Secure all browser communication with HTTPS encryption for chat and email.

Ensure strong passwords and track all user actions with comprehensive audit logging.

Secure access to multiple systems with one login for streamlined user management.